TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Turbo Tax De Luxe Experience Turbo Tax is very user friendly for the Federal Income Tax Return and very helpful and friendly tax experts who really help resolve tax filing issues. For State Tax Return Filing, it had some confusing recommendations regarding States that have reciprocity agreements. In my case my employer was based in Maryland and I reside in Virginia. Turbo tax had a pop up screen which said I do not have to file a return in Md but the State Tax withheld on my W-2 was not credited to my Va State Taxes. I had to make a call to a Turbo Tax Advisor who helped me resolve the issue by filing a Maryland State return as well.
Date published: 2023-04-03
Rated 5 out of 5 by from Very easy to use! This was our first time using this- we have a rental property in another state so it gets confusing! TurboTax made it super easy!
Date published: 2023-04-03
Rated 4 out of 5 by from Deluxe + State I purchased Deluxe + State only to find out that I will be charged an additional $25 to e-file the state.
Date published: 2023-04-03
Rated 1 out of 5 by from Good product that should be unnecessary Turbotax is really intuitive and easy to use, but it shouldn't exist. They lobby to keep the government from implementing easy, free, online tax returns so they can keep charging people year after year.
Date published: 2023-04-03
Rated 1 out of 5 by from Downloading Turbo Tax and Installing was Abysmal I purchased Turbo Tax from Costco which nicely provided me an installation CD disc and product key. So far - so good. Because I have a brand new laptop without a CD reader I needed to download the software. Did anyone at Turbotax test the following package instructions logging into TurboTax as a customer? They didn't work whatsoever. TurboTax - this is utterly ABYSMAL. Rarely do software professionals implement software, never-mind end user instructions, without first testing the software using as an end user account. It appears this wasn't done. PLEASE GET THIS PROCESS AND INSTRUCTIONS CORRECTED FOR NEXT YEAR. Insert stated: "Download 1. Go to InstallTurboTax.com 2. Sign in or create an account 3. Enter your license code to start your download 4. Continue..." THESE INSTRUCTIONS DID NOT WORK WHAT-SO-EVER. I WAS TEMPTED TO RETURN THE SOFTWARE AT COSTCO FOR A FULL RE-FUND.
Date published: 2023-04-03
Rated 1 out of 5 by from TurboTax pretty taxing Online only format much slower and harder to use than a downloaded software program. The advertised price was about half of what I actually had to pay after I was already committed to the program. I live in a state with no income tax. You'd think such a great tax program would know that instead of repeatedly asking me to pay for a state tax add-on. Now I've finally e-filed and the only form the program gave me was the payment voucher. I'm left with no tax forms for my records.
Date published: 2023-04-03
Rated 5 out of 5 by from very good and patient with me very good. it took awhile but i have a slow internet on this end. not there fault
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax is awesome It was intuitive and easy to navigate. I liked the time I spent and will look forward to the same next year
Date published: 2023-04-03
Rated 4 out of 5 by from Great software but confusing fees Software was not clear about additional fees. Extra fee of $35.00 to download CA software and another $25.00 for filing fee.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax just works!!!!!!! I love the way it loads my W2's and checks ffor mistakes before moving on.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4569
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax De Luxe Experience Turbo Tax is very user friendly for the Federal Income Tax Return and very helpful and friendly tax experts who really help resolve tax filing issues. For State Tax Return Filing, it had some confusing recommendations regarding States that have reciprocity agreements. In my case my employer was based in Maryland and I reside in Virginia. Turbo tax had a pop up screen which said I do not have to file a return in Md but the State Tax withheld on my W-2 was not credited to my Va State Taxes. I had to make a call to a Turbo Tax Advisor who helped me resolve the issue by filing a Maryland State return as well.
Date published: 2023-04-03
Rated 5 out of 5 by from Very easy to use! This was our first time using this- we have a rental property in another state so it gets confusing! TurboTax made it super easy!
Date published: 2023-04-03
Rated 4 out of 5 by from Deluxe + State I purchased Deluxe + State only to find out that I will be charged an additional $25 to e-file the state.
Date published: 2023-04-03
Rated 1 out of 5 by from Good product that should be unnecessary Turbotax is really intuitive and easy to use, but it shouldn't exist. They lobby to keep the government from implementing easy, free, online tax returns so they can keep charging people year after year.
Date published: 2023-04-03
Rated 1 out of 5 by from Downloading Turbo Tax and Installing was Abysmal I purchased Turbo Tax from Costco which nicely provided me an installation CD disc and product key. So far - so good. Because I have a brand new laptop without a CD reader I needed to download the software. Did anyone at Turbotax test the following package instructions logging into TurboTax as a customer? They didn't work whatsoever. TurboTax - this is utterly ABYSMAL. Rarely do software professionals implement software, never-mind end user instructions, without first testing the software using as an end user account. It appears this wasn't done. PLEASE GET THIS PROCESS AND INSTRUCTIONS CORRECTED FOR NEXT YEAR. Insert stated: "Download 1. Go to InstallTurboTax.com 2. Sign in or create an account 3. Enter your license code to start your download 4. Continue..." THESE INSTRUCTIONS DID NOT WORK WHAT-SO-EVER. I WAS TEMPTED TO RETURN THE SOFTWARE AT COSTCO FOR A FULL RE-FUND.
Date published: 2023-04-03
Rated 1 out of 5 by from TurboTax pretty taxing Online only format much slower and harder to use than a downloaded software program. The advertised price was about half of what I actually had to pay after I was already committed to the program. I live in a state with no income tax. You'd think such a great tax program would know that instead of repeatedly asking me to pay for a state tax add-on. Now I've finally e-filed and the only form the program gave me was the payment voucher. I'm left with no tax forms for my records.
Date published: 2023-04-03
Rated 5 out of 5 by from very good and patient with me very good. it took awhile but i have a slow internet on this end. not there fault
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax is awesome It was intuitive and easy to navigate. I liked the time I spent and will look forward to the same next year
Date published: 2023-04-03
Rated 4 out of 5 by from Great software but confusing fees Software was not clear about additional fees. Extra fee of $35.00 to download CA software and another $25.00 for filing fee.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax just works!!!!!!! I love the way it loads my W2's and checks ffor mistakes before moving on.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4569