TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is an excellent service. Billie helped me finish my Fed and CA return. She is very knowledgeable and helpful. i would highly recommend her anytime.
Date published: 2022-03-11
Rated 4 out of 5 by from turbo tax has improved over the past 20 years. Nice that questions can be answered 24/7. I do a lot of taxes on weekends and there was someone to help.
Date published: 2022-03-11
Rated 5 out of 5 by from I had a problem...I called support...It got fixed! I have a problem ... I called support ... To my amazement, there was no long wait ... The TurboTax representative was friendly, knowledgeable in helping to quickly determine the problem. I am very pleased to say, "It got fixed!" I have use this product for many years with good results and support and I would certainly do it again and keep using it!!!!!!!
Date published: 2022-03-11
Rated 5 out of 5 by from Richard was great Richard helped me get all of what I needed in order and explained everything in the simplest of terms.
Date published: 2022-03-11
Rated 5 out of 5 by from Glad you caught that simple error! Awesome program Glad you caught that simple error! Awesome program
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax is amazing! Not only is the TurboTax interface super easy to navigate, but their representatives offer great help that's sure to answer any tax-related questions! I had some issues filing, and Sharon helped a ton!
Date published: 2022-03-11
Rated 5 out of 5 by from Easy to use My favorite thing about turbo tax is that it is so user friendly. Even when I don't understand something there is almost always a link that takes me to an explanation. Anyone can use this and feel confident in filing their taxes.
Date published: 2022-03-11
Rated 3 out of 5 by from Couldn't file via email & wasted $25 This year there seemed to be more glitches with the program. Kept reverting back to different forms when correcting errors. Also the AGI was correct but for some reason it was rejected so I wasted $25 filing fee with the state.
Date published: 2022-03-11
Rated 2 out of 5 by from Turbo tax for Mac let me down this year. Turbo tax would not let save file, saying the file was locked when it wasn't. Then the forms 1116 and schedules took forever to get updated, and on top of that, it would not e-file my federal tax (every attempt was cancelled and the only indication was "A technical glitch???!!!). The technical support also was terrible - no qualified person to talk to.
Date published: 2022-03-11
Rated 1 out of 5 by from I need $55 refund for wrong WI State download The option for choosing the WI state download were sketchy...my recall is one option was S-Corp and the other was Corp/S corp so in erroring I chose the latter which I got charged for because the robot would not let me access he the human to override it. I went to the TurboTax site for a refund and they said it would be about a week and there never was a response so I will have to dispute it with my credit card co. Also it was a pain in the but to remove the extra program because the wrong program kept trying to have me pay state tax and this is a S Corp pass through. The biggest problem is there is no help on via phone without waiting for 15 minutes and they just refer you to some website that never has a result for a refund. With a clear description of the options for state download all of this mess could have been avoided and the lack of easily accessible intelligible support just compounds the problem.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4568
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is an excellent service. Billie helped me finish my Fed and CA return. She is very knowledgeable and helpful. i would highly recommend her anytime.
Date published: 2022-03-11
Rated 4 out of 5 by from turbo tax has improved over the past 20 years. Nice that questions can be answered 24/7. I do a lot of taxes on weekends and there was someone to help.
Date published: 2022-03-11
Rated 5 out of 5 by from I had a problem...I called support...It got fixed! I have a problem ... I called support ... To my amazement, there was no long wait ... The TurboTax representative was friendly, knowledgeable in helping to quickly determine the problem. I am very pleased to say, "It got fixed!" I have use this product for many years with good results and support and I would certainly do it again and keep using it!!!!!!!
Date published: 2022-03-11
Rated 5 out of 5 by from Richard was great Richard helped me get all of what I needed in order and explained everything in the simplest of terms.
Date published: 2022-03-11
Rated 5 out of 5 by from Glad you caught that simple error! Awesome program Glad you caught that simple error! Awesome program
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax is amazing! Not only is the TurboTax interface super easy to navigate, but their representatives offer great help that's sure to answer any tax-related questions! I had some issues filing, and Sharon helped a ton!
Date published: 2022-03-11
Rated 5 out of 5 by from Easy to use My favorite thing about turbo tax is that it is so user friendly. Even when I don't understand something there is almost always a link that takes me to an explanation. Anyone can use this and feel confident in filing their taxes.
Date published: 2022-03-11
Rated 3 out of 5 by from Couldn't file via email & wasted $25 This year there seemed to be more glitches with the program. Kept reverting back to different forms when correcting errors. Also the AGI was correct but for some reason it was rejected so I wasted $25 filing fee with the state.
Date published: 2022-03-11
Rated 2 out of 5 by from Turbo tax for Mac let me down this year. Turbo tax would not let save file, saying the file was locked when it wasn't. Then the forms 1116 and schedules took forever to get updated, and on top of that, it would not e-file my federal tax (every attempt was cancelled and the only indication was "A technical glitch???!!!). The technical support also was terrible - no qualified person to talk to.
Date published: 2022-03-11
Rated 1 out of 5 by from I need $55 refund for wrong WI State download The option for choosing the WI state download were sketchy...my recall is one option was S-Corp and the other was Corp/S corp so in erroring I chose the latter which I got charged for because the robot would not let me access he the human to override it. I went to the TurboTax site for a refund and they said it would be about a week and there never was a response so I will have to dispute it with my credit card co. Also it was a pain in the but to remove the extra program because the wrong program kept trying to have me pay state tax and this is a S Corp pass through. The biggest problem is there is no help on via phone without waiting for 15 minutes and they just refer you to some website that never has a result for a refund. With a clear description of the options for state download all of this mess could have been avoided and the lack of easily accessible intelligible support just compounds the problem.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4568