TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy. convenient. Done from home. Walked me through each question step by step, and saved worked so I could come back to it.
Date published: 2022-04-18
Rated 5 out of 5 by from Very Helpful! Customer support was very helpful and was very easy to communicate with.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is awesome with a but... Everything works perfectly till the filing step. There was a mandatory $40 of refund processing fee which was mentioned anywhere. Turbo Tax claims it does Federal tax filing for free and $25 for state filing. I understand and accept. But where is the $40 of refund processing fee from?
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax Review My experience was great. I hac a smooth and easy time filing.
Date published: 2022-04-18
Rated 2 out of 5 by from Turbo tax is questionable Says I received $1633.00 back on 2020 taxes when in fact I paid in $197.00. I'm assuming Turbo tax is no longer free, so after this year I will no longer be using due to the misinformation and in accuracies.
Date published: 2022-04-18
Rated 2 out of 5 by from Eh Helped with the taxes but didnt include the support i thought i was getting. really expensive, can't believe i have to pay for the state file: $25 to have something sent electronically
Date published: 2022-04-18
Rated 3 out of 5 by from Balance Sheet is a nightmare We have an S Corp and our statements, excel spreadsheet, etc are super easy and are broken down for the tax form. But the balance sheet had no directions and just kept saying out of balance. No idea if it is right and the info I found on the Web indicated this is a common problem. Please make that user friendly. Besides that, it was a breeze.
Date published: 2022-04-18
Rated 4 out of 5 by from FAIRLY EASY AND STRAIGHTFORWARD Going slow and following all the prompts makes for an easy process!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax The program works well, however, your self-employed retirement plan contribution is too difficult to locate.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is easy and quick Easy to follow! The chat function was helpful for me with a few situations that I was uncertain about where to enter information.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 4560
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy. convenient. Done from home. Walked me through each question step by step, and saved worked so I could come back to it.
Date published: 2022-04-18
Rated 5 out of 5 by from Very Helpful! Customer support was very helpful and was very easy to communicate with.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is awesome with a but... Everything works perfectly till the filing step. There was a mandatory $40 of refund processing fee which was mentioned anywhere. Turbo Tax claims it does Federal tax filing for free and $25 for state filing. I understand and accept. But where is the $40 of refund processing fee from?
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax Review My experience was great. I hac a smooth and easy time filing.
Date published: 2022-04-18
Rated 2 out of 5 by from Turbo tax is questionable Says I received $1633.00 back on 2020 taxes when in fact I paid in $197.00. I'm assuming Turbo tax is no longer free, so after this year I will no longer be using due to the misinformation and in accuracies.
Date published: 2022-04-18
Rated 2 out of 5 by from Eh Helped with the taxes but didnt include the support i thought i was getting. really expensive, can't believe i have to pay for the state file: $25 to have something sent electronically
Date published: 2022-04-18
Rated 3 out of 5 by from Balance Sheet is a nightmare We have an S Corp and our statements, excel spreadsheet, etc are super easy and are broken down for the tax form. But the balance sheet had no directions and just kept saying out of balance. No idea if it is right and the info I found on the Web indicated this is a common problem. Please make that user friendly. Besides that, it was a breeze.
Date published: 2022-04-18
Rated 4 out of 5 by from FAIRLY EASY AND STRAIGHTFORWARD Going slow and following all the prompts makes for an easy process!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax The program works well, however, your self-employed retirement plan contribution is too difficult to locate.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is easy and quick Easy to follow! The chat function was helpful for me with a few situations that I was uncertain about where to enter information.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 4560