TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from its ok Turbotax makes it easy to file but I was trying to do the free tax return and remember multiple times clicking the button for free. When I got to the end I had to pay 159 dollars and there was no way around it. I just dont understand I clicked the free return yet ended up paying a lot of money for such a small refund.
Date published: 2022-03-15
Rated 5 out of 5 by from Always rely on Turbotax I have been using TurboTax for over 12 years and I am always confident in the final return. I am so pleased with the step-by-step guidance and the confidence in accuracy.
Date published: 2022-03-15
Rated 5 out of 5 by from GREAT SERVICE I LOVE TURBO TAXE, IT MAKE EVERYTHING EASIER THAN HOW IT SUPPOSE TO BE. GREAT SERVICE
Date published: 2022-03-15
Rated 2 out of 5 by from Not as smooth as past years We have used TurboTax for several years with great success. This year there were several problems encountered. Briefly: 1 - I had problems downloading the free state component of the program. The system kept charging me for it although I had purchased the 2021 CD which included the free State download. A Turbotax rep had to go in and process my payment as a zero balance charge. 2 - There was a glitch where the Federal section would default to a $300 entry on standard deductions when it should have been $600 for married filing jointly. We have always filed married filing separately on same form for State. If I changed the $300 to $600 on the Federal form and ran the error check again, it would default back to $300. When I changed the State selection to married filing joint, it would enter $600. Somehow, the Federal module was linking to the State filing status. I was on the phone for a long time speaking with two different TurboTax reps and neither one could fix the problem. It appeared to be a programming issue. One advised me to enter the $600 and not go back and run the error check before filing, but I was afraid to do that knowing it might default without me knowing for sure. Later on, I shut the program completely and ran an update when it restarted. After that, the error did not occur again. It was a very frustrating and time-consuming issue until it cleared up. 3 - After completing Federal and State and running all the error checks, I wanted to efile Federal at that time and efile State later. The Federal went through with no problem, and the refund was received in a few days. But when I tried to efile State later, I was blocked by the program with a message that both returns had to be efiled at the same time. Efile for State is not an option at this point. THIS WAS NOT CLEARLY INDICATED AT THE TIME I FILED FEDERAL. There should be an obvious flag that warns users of this issue.
Date published: 2022-03-15
Rated 3 out of 5 by from Turbo was more expensive this year State was not additional last year. We hope that everyting goes well
Date published: 2022-03-15
Rated 5 out of 5 by from Fast & Easy The best and easiest way to get your taxes done!!!
Date published: 2022-03-15
Rated 5 out of 5 by from I LOVE TURBOTAX This is my 8th year filing with TurboTax, its fast, easy, they have practically dummy-proof the process. They are helpful and I've always gotten my max refund amount.
Date published: 2022-03-15
Rated 5 out of 5 by from Great Great awesome good fantastic on point fair enough.
Date published: 2022-03-15
Rated 2 out of 5 by from STATE TAX RETURN REJECTED First time I have had problems using turbo tax in about six years. I could not resolve a rejected state of California Business return. I tried seeking help, but I would only get automated answers that could not resolve my issue. I file my return by mail, let's hope it is fine.
Date published: 2022-03-15
Rated 1 out of 5 by from TurboTax Business The TurboTax software for desktop kept crashing when I tried to print Form 8453-S so that I could e-file. I lost my data twice and had to re-enter all the information for my return. I finally had to print the form from the IRS website and re-type the information on that form and update that to work-around printing the form from the TurboTax software.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4560
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from its ok Turbotax makes it easy to file but I was trying to do the free tax return and remember multiple times clicking the button for free. When I got to the end I had to pay 159 dollars and there was no way around it. I just dont understand I clicked the free return yet ended up paying a lot of money for such a small refund.
Date published: 2022-03-15
Rated 5 out of 5 by from Always rely on Turbotax I have been using TurboTax for over 12 years and I am always confident in the final return. I am so pleased with the step-by-step guidance and the confidence in accuracy.
Date published: 2022-03-15
Rated 5 out of 5 by from GREAT SERVICE I LOVE TURBO TAXE, IT MAKE EVERYTHING EASIER THAN HOW IT SUPPOSE TO BE. GREAT SERVICE
Date published: 2022-03-15
Rated 2 out of 5 by from Not as smooth as past years We have used TurboTax for several years with great success. This year there were several problems encountered. Briefly: 1 - I had problems downloading the free state component of the program. The system kept charging me for it although I had purchased the 2021 CD which included the free State download. A Turbotax rep had to go in and process my payment as a zero balance charge. 2 - There was a glitch where the Federal section would default to a $300 entry on standard deductions when it should have been $600 for married filing jointly. We have always filed married filing separately on same form for State. If I changed the $300 to $600 on the Federal form and ran the error check again, it would default back to $300. When I changed the State selection to married filing joint, it would enter $600. Somehow, the Federal module was linking to the State filing status. I was on the phone for a long time speaking with two different TurboTax reps and neither one could fix the problem. It appeared to be a programming issue. One advised me to enter the $600 and not go back and run the error check before filing, but I was afraid to do that knowing it might default without me knowing for sure. Later on, I shut the program completely and ran an update when it restarted. After that, the error did not occur again. It was a very frustrating and time-consuming issue until it cleared up. 3 - After completing Federal and State and running all the error checks, I wanted to efile Federal at that time and efile State later. The Federal went through with no problem, and the refund was received in a few days. But when I tried to efile State later, I was blocked by the program with a message that both returns had to be efiled at the same time. Efile for State is not an option at this point. THIS WAS NOT CLEARLY INDICATED AT THE TIME I FILED FEDERAL. There should be an obvious flag that warns users of this issue.
Date published: 2022-03-15
Rated 3 out of 5 by from Turbo was more expensive this year State was not additional last year. We hope that everyting goes well
Date published: 2022-03-15
Rated 5 out of 5 by from Fast & Easy The best and easiest way to get your taxes done!!!
Date published: 2022-03-15
Rated 5 out of 5 by from I LOVE TURBOTAX This is my 8th year filing with TurboTax, its fast, easy, they have practically dummy-proof the process. They are helpful and I've always gotten my max refund amount.
Date published: 2022-03-15
Rated 5 out of 5 by from Great Great awesome good fantastic on point fair enough.
Date published: 2022-03-15
Rated 2 out of 5 by from STATE TAX RETURN REJECTED First time I have had problems using turbo tax in about six years. I could not resolve a rejected state of California Business return. I tried seeking help, but I would only get automated answers that could not resolve my issue. I file my return by mail, let's hope it is fine.
Date published: 2022-03-15
Rated 1 out of 5 by from TurboTax Business The TurboTax software for desktop kept crashing when I tried to print Form 8453-S so that I could e-file. I lost my data twice and had to re-enter all the information for my return. I finally had to print the form from the IRS website and re-type the information on that form and update that to work-around printing the form from the TurboTax software.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4560