TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from No longer happy with Turbo Tax I have been using Turbo Tax software since 2006. Don't know why but I have never had so many problems completing a tax return to file. From relentless updates, to trouble entering information, and multiple issues with getting a return to print so I could either file and/or have a copy for my records. Will be using a different software next year
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo tax has really improved to be effective I love the software and the fact that I don’t have to enter most of my information over and over again.
Date published: 2022-03-15
Rated 5 out of 5 by from Easy - Quick As always, California filing as a company incorporated in Delaware is absolutely HORRENDOUS. From a tax perspective, wish we could stop doing business with Calif-based clients. TurboTax made the situation bearable
Date published: 2022-03-15
Rated 5 out of 5 by from X It was great great great and it was free and awesome
Date published: 2022-03-15
Rated 2 out of 5 by from Very disappointed this year's product The package this year is not near as intuitive or user friendly. - I had a large 1099R duplicate in Turbo Tax (it was not a duplicate with the financial institution). I had to manually delete it which definitely should not have been required. - It allowed me to download data from my financial institution, but I could not change the login data to my wife's accounts at that same institution. The instant link kept taking me to my data. I had to enter her data manually. **Sashana was a rep I talked to about this problem. She was outstanding and really worked this issue with me and contacted others in Intuit various times to brainstorm and come up with a solution but none was found. I give her 5 out of 5 stars for her effort and her interpersonal skills. - no matter how many times I clicked on "needs review" and reviewed the data and downloads and made sure i addressed everything the "needs review" still appeared. I wasted way too much time checking and rechecking multiple times and doubting myself.
Date published: 2022-03-15
Rated 4 out of 5 by from Make my life easier All was OK except the 1099-B that is a nightmare when box 5 is crossed.
Date published: 2022-03-15
Rated 3 out of 5 by from Frustrating Error in handling of PPP I'm a ten year veteran and most of the time Turbotax works, hence three stars. This year was worse than usual, hence no chance of five or even four stars. Things that are not cool - a major bungling of PPP forgiveness results in a consistent fail of error check with unhelpful instructions that ultimately don't work. Forum trolling for a fix was the only solution and frankly, it's clearly a bug - you have to manually enter info into forms and NOT trust the TT method. Additionally, I can't import from QB because it won't let me correct the mistakes it makes - officer salaries, for one. Really, it's not worth the price on the tin except that they have no competitors and the IRS doesn't make it reasonably simple for normal people to navigate the silly forms. It's probably the best option for most, but really, they could do better.
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is Awesome I have used Turbo Tax for over 10 years. Great way to file your taxes.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax it was Great help a lot cant ask for anything better
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo tax is Phenomenal, an Excellent Resource. I trust the Experts I have had an experience with. Using Turbo Tax I have confidence that my taxes will be done correctly and efficiently.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4557
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from No longer happy with Turbo Tax I have been using Turbo Tax software since 2006. Don't know why but I have never had so many problems completing a tax return to file. From relentless updates, to trouble entering information, and multiple issues with getting a return to print so I could either file and/or have a copy for my records. Will be using a different software next year
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo tax has really improved to be effective I love the software and the fact that I don’t have to enter most of my information over and over again.
Date published: 2022-03-15
Rated 5 out of 5 by from Easy - Quick As always, California filing as a company incorporated in Delaware is absolutely HORRENDOUS. From a tax perspective, wish we could stop doing business with Calif-based clients. TurboTax made the situation bearable
Date published: 2022-03-15
Rated 5 out of 5 by from X It was great great great and it was free and awesome
Date published: 2022-03-15
Rated 2 out of 5 by from Very disappointed this year's product The package this year is not near as intuitive or user friendly. - I had a large 1099R duplicate in Turbo Tax (it was not a duplicate with the financial institution). I had to manually delete it which definitely should not have been required. - It allowed me to download data from my financial institution, but I could not change the login data to my wife's accounts at that same institution. The instant link kept taking me to my data. I had to enter her data manually. **Sashana was a rep I talked to about this problem. She was outstanding and really worked this issue with me and contacted others in Intuit various times to brainstorm and come up with a solution but none was found. I give her 5 out of 5 stars for her effort and her interpersonal skills. - no matter how many times I clicked on "needs review" and reviewed the data and downloads and made sure i addressed everything the "needs review" still appeared. I wasted way too much time checking and rechecking multiple times and doubting myself.
Date published: 2022-03-15
Rated 4 out of 5 by from Make my life easier All was OK except the 1099-B that is a nightmare when box 5 is crossed.
Date published: 2022-03-15
Rated 3 out of 5 by from Frustrating Error in handling of PPP I'm a ten year veteran and most of the time Turbotax works, hence three stars. This year was worse than usual, hence no chance of five or even four stars. Things that are not cool - a major bungling of PPP forgiveness results in a consistent fail of error check with unhelpful instructions that ultimately don't work. Forum trolling for a fix was the only solution and frankly, it's clearly a bug - you have to manually enter info into forms and NOT trust the TT method. Additionally, I can't import from QB because it won't let me correct the mistakes it makes - officer salaries, for one. Really, it's not worth the price on the tin except that they have no competitors and the IRS doesn't make it reasonably simple for normal people to navigate the silly forms. It's probably the best option for most, but really, they could do better.
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is Awesome I have used Turbo Tax for over 10 years. Great way to file your taxes.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax it was Great help a lot cant ask for anything better
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo tax is Phenomenal, an Excellent Resource. I trust the Experts I have had an experience with. Using Turbo Tax I have confidence that my taxes will be done correctly and efficiently.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4557