TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 2 out of 5 by from Not compatible with E*Trade With the E*Trade 1099B when options are written the sales date precedes the purchase date and the gain or loss is entered as the proceeds with 0 as the cost basis. Turbotax software requires the purchase date precedes the sales date and to go through 4 screens to confirm no cost basis for each transaction. There is a 10 second delay between each screen. So, it took us over 5 hours to manualy switch the hundreds of dates and confirm no cost basis on each transaction.
Date published: 2021-04-03
Rated 5 out of 5 by from Always easy - complete and accurate tax prep Been using for years - always easy. Step by step guide through all of my tax related topics. Quick and accurate - love how it inputs prior year info and prevents me from having to look it and/or make mistakes.
Date published: 2021-04-03
Rated 5 out of 5 by from EASY PEZZY Fast and easy to file. I would recommend turbo tax to anyone.
Date published: 2021-04-03
Rated 1 out of 5 by from I will never use it again. Caused major problems Couldn't have been less helpful. price is not competitive and It has compounded serious financial problems for me. never received refund from 2019
Date published: 2021-04-03
Rated 4 out of 5 by from TurboTax is expensive Very easy to do but expensive. I would thought that they would be more reasonable especially that we are in a pandemic.
Date published: 2021-04-03
Rated 4 out of 5 by from Could use a change Only if I knew upfront that I'm only going to use the standard deductions that I would not have to go through all deductions sections, but just be able to jump past the deductions section.
Date published: 2021-04-03
Rated 5 out of 5 by from Easy instructions Easy instructions and takes you through the process of filing with helpful tips and explanations.
Date published: 2021-04-03
Rated 2 out of 5 by from Software is excellent, downloading was a nightmare I purchases a license for TurboTax at CostCo and it was a nightmare to download it. For some reason, an Intuit account is required in order to download the software. I must have had an old Intuit account with my email address for which I didn't know the password. The password reset process wouldn't work and told me to call for support. Support had no idea what to do and said that I should just create a new account. I tried the account recovery process which took a couple of days and ended up saying that it wouldn't work. I eventually had to create a new email account so that I could create a new Intuit account and was able to download the software. Once downloaded, it was easy to use and let me complete my taxes with no issues, but I will NEVER buy a software license with the intention to download from Intuit again as I wasted about 5 hours trying to download it. I have never had such an experience with any other company.
Date published: 2021-04-03
Rated 4 out of 5 by from TurboTax is awesome! It is easy to use! It walks you through each steps. It allows you to go back and recheck or add items.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax Rocks! Never used any of the live assistance, but Turbo Tax has always walked me through step-by-step so I've never had to. Love the ease of filing taxes with Turbo Tax.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 4554
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Not compatible with E*Trade With the E*Trade 1099B when options are written the sales date precedes the purchase date and the gain or loss is entered as the proceeds with 0 as the cost basis. Turbotax software requires the purchase date precedes the sales date and to go through 4 screens to confirm no cost basis for each transaction. There is a 10 second delay between each screen. So, it took us over 5 hours to manualy switch the hundreds of dates and confirm no cost basis on each transaction.
Date published: 2021-04-03
Rated 5 out of 5 by from Always easy - complete and accurate tax prep Been using for years - always easy. Step by step guide through all of my tax related topics. Quick and accurate - love how it inputs prior year info and prevents me from having to look it and/or make mistakes.
Date published: 2021-04-03
Rated 5 out of 5 by from EASY PEZZY Fast and easy to file. I would recommend turbo tax to anyone.
Date published: 2021-04-03
Rated 1 out of 5 by from I will never use it again. Caused major problems Couldn't have been less helpful. price is not competitive and It has compounded serious financial problems for me. never received refund from 2019
Date published: 2021-04-03
Rated 4 out of 5 by from TurboTax is expensive Very easy to do but expensive. I would thought that they would be more reasonable especially that we are in a pandemic.
Date published: 2021-04-03
Rated 4 out of 5 by from Could use a change Only if I knew upfront that I'm only going to use the standard deductions that I would not have to go through all deductions sections, but just be able to jump past the deductions section.
Date published: 2021-04-03
Rated 5 out of 5 by from Easy instructions Easy instructions and takes you through the process of filing with helpful tips and explanations.
Date published: 2021-04-03
Rated 2 out of 5 by from Software is excellent, downloading was a nightmare I purchases a license for TurboTax at CostCo and it was a nightmare to download it. For some reason, an Intuit account is required in order to download the software. I must have had an old Intuit account with my email address for which I didn't know the password. The password reset process wouldn't work and told me to call for support. Support had no idea what to do and said that I should just create a new account. I tried the account recovery process which took a couple of days and ended up saying that it wouldn't work. I eventually had to create a new email account so that I could create a new Intuit account and was able to download the software. Once downloaded, it was easy to use and let me complete my taxes with no issues, but I will NEVER buy a software license with the intention to download from Intuit again as I wasted about 5 hours trying to download it. I have never had such an experience with any other company.
Date published: 2021-04-03
Rated 4 out of 5 by from TurboTax is awesome! It is easy to use! It walks you through each steps. It allows you to go back and recheck or add items.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax Rocks! Never used any of the live assistance, but Turbo Tax has always walked me through step-by-step so I've never had to. Love the ease of filing taxes with Turbo Tax.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 4554