TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Really good experience Questions are clear, transitions are smooth, 29$ fee is worth it.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is excellent I found this website to be easier than I thought it would be. All my questions were answered as I went through this process.
Date published: 2022-04-18
Rated 2 out of 5 by from Single-no kids, yet stuck in Child Tax Credit loop I am single, no kids. Easy input into Turbo Tax. Although the sections on HSA are quite confusing. No big deal compared to clicking to efile.... then it drops me into an error in Form 8812... Child Tax Credit.... this does not apply!! It was nearly impossible to get out of... I had to ask google what triggers the F8812, then had to go through all the Child Credit categories to say 'no, no, no!' - then it finally let me out & file. You really need to fix that!
Date published: 2022-04-18
Rated 1 out of 5 by from It's so difficult to navigate I was trying to find the subject where I can change the percentage of the home used for work related items. I can't even find. Please make it easier to navigate. Also searching for help and sending us to FAQ is not the answer. Provide us with answers from your tax experts.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is outstanding, smooth sailing Like always everything went very smoothly. Keep up the great service that you provide.
Date published: 2022-04-18
Rated 3 out of 5 by from Annoying back and forth Very annoying going back and forth a million times trying to figure out what was wrong. It deleted information that I still needed for my 1099-NEC - making it take 10 times as long to do my taxes than it should have taken! Fix the glitches! I also answered questions a million times trying to go back and figure out what was "missing" on my 1099, very annoyed with that!
Date published: 2022-04-18
Rated 4 out of 5 by from simple smooth process Easy to follow. Simple explanations for questions, and easy to answer.
Date published: 2022-04-18
Rated 5 out of 5 by from Great tool! Extremely easy to use and very comprehensive to ensure an accurate filing.
Date published: 2022-04-18
Rated 2 out of 5 by from Filled with bugs I've used TurboTax for 20 years. Its starting to feel like the same software with different addons. Starting to get buggy. My home refinance was difficult to input this year and I'm not confident that my taxes were done correctly. I think I will get an accountant next year...
Date published: 2022-04-18
Rated 3 out of 5 by from Cryptocurrency FAIL Turbo tax fails at cryptocurrency handling. I only bought a little, never sold, yet impossible to enter
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 4551
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Really good experience Questions are clear, transitions are smooth, 29$ fee is worth it.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is excellent I found this website to be easier than I thought it would be. All my questions were answered as I went through this process.
Date published: 2022-04-18
Rated 2 out of 5 by from Single-no kids, yet stuck in Child Tax Credit loop I am single, no kids. Easy input into Turbo Tax. Although the sections on HSA are quite confusing. No big deal compared to clicking to efile.... then it drops me into an error in Form 8812... Child Tax Credit.... this does not apply!! It was nearly impossible to get out of... I had to ask google what triggers the F8812, then had to go through all the Child Credit categories to say 'no, no, no!' - then it finally let me out & file. You really need to fix that!
Date published: 2022-04-18
Rated 1 out of 5 by from It's so difficult to navigate I was trying to find the subject where I can change the percentage of the home used for work related items. I can't even find. Please make it easier to navigate. Also searching for help and sending us to FAQ is not the answer. Provide us with answers from your tax experts.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is outstanding, smooth sailing Like always everything went very smoothly. Keep up the great service that you provide.
Date published: 2022-04-18
Rated 3 out of 5 by from Annoying back and forth Very annoying going back and forth a million times trying to figure out what was wrong. It deleted information that I still needed for my 1099-NEC - making it take 10 times as long to do my taxes than it should have taken! Fix the glitches! I also answered questions a million times trying to go back and figure out what was "missing" on my 1099, very annoyed with that!
Date published: 2022-04-18
Rated 4 out of 5 by from simple smooth process Easy to follow. Simple explanations for questions, and easy to answer.
Date published: 2022-04-18
Rated 5 out of 5 by from Great tool! Extremely easy to use and very comprehensive to ensure an accurate filing.
Date published: 2022-04-18
Rated 2 out of 5 by from Filled with bugs I've used TurboTax for 20 years. Its starting to feel like the same software with different addons. Starting to get buggy. My home refinance was difficult to input this year and I'm not confident that my taxes were done correctly. I think I will get an accountant next year...
Date published: 2022-04-18
Rated 3 out of 5 by from Cryptocurrency FAIL Turbo tax fails at cryptocurrency handling. I only bought a little, never sold, yet impossible to enter
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 4551