TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Too much trouble, never again While inputting data wasn't all that difficult, but TurboTax kept asking questions about a $1.24 item (example: Did I have any employees? How many States did I work in to earn the Income? Etc. None of the questions were logical.) In addition, every time I did something and it required more data. it tried to get me to upgrade or pay more money. EVENTUALLY, I got the message "Complete - Ready to File". I hit the FILE button and nothing happened (the only option to determine what to do seemed to be to pay more money to get tech support. I Googled the issue and found out that I needed to turn off Pop-Up Blocking! So the Premiere package cost extra and when I hit "yes, file" I see I was charges an ADDITIONAL $95.44 Next year I will pay someone the $250 this cost and not have to lift a finger. Doing this myself was NOT smart.
Date published: 2021-05-09
Rated 1 out of 5 by from Frustrated with Turbo tax I am frustrated that I actually came back to Turbo tax this year. Issues with filing the past two years and mistakes within the program and failure of turbo tax to apply discounts
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax is the Best! I love TurboTax! It's so easy and convenient and know that my taxes are done completely and I have no worries about getting audited.
Date published: 2021-05-09
Rated 5 out of 5 by from GREAT VERY INFORMATIVE AND EASY TO USE. I appreciated the checking system and going back to REVIEW
Date published: 2021-05-09
Rated 5 out of 5 by from Thank You Turbo Tax I was not looking forward to taxes this year due to becoming a self employed subcontractor along with other changes, Turbo Tax made it sooooo much easier than I thought it might be. Hallelujah!!
Date published: 2021-05-09
Rated 1 out of 5 by from Turbo Tax is horrible! I have used Turbo Tax for multiple years. This was horrible experience. I spent 1 hr on phone to get "state efile confirmation number" and paid twice for this - once when I bought it from costco and again on the phone. Worse than that, once you start filing it starts checking the filing again...endless loop...support is horrible ;(
Date published: 2021-05-09
Rated 4 out of 5 by from Turbo Tx is Good Easier than most but still needs a little simplification.
Date published: 2021-05-09
Rated 5 out of 5 by from Great service very nice people and easy to file Sonya was a very nice woman who guided me through the process ! Unlike the 76ers process it was quick and easy and allowed a fast and easy return ! Thank you
Date published: 2021-05-09
Rated 4 out of 5 by from helpful While the turbotax program has been and continues to be our go to tax preparation product for years would recommend improvements to better accommodate user interface for military members with unique state residency.
Date published: 2021-05-09
Rated 5 out of 5 by from Very helpful I felt great about my experience with TurboTax and the person who did my taxes. Couldn’t be more pleased.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 4550
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Too much trouble, never again While inputting data wasn't all that difficult, but TurboTax kept asking questions about a $1.24 item (example: Did I have any employees? How many States did I work in to earn the Income? Etc. None of the questions were logical.) In addition, every time I did something and it required more data. it tried to get me to upgrade or pay more money. EVENTUALLY, I got the message "Complete - Ready to File". I hit the FILE button and nothing happened (the only option to determine what to do seemed to be to pay more money to get tech support. I Googled the issue and found out that I needed to turn off Pop-Up Blocking! So the Premiere package cost extra and when I hit "yes, file" I see I was charges an ADDITIONAL $95.44 Next year I will pay someone the $250 this cost and not have to lift a finger. Doing this myself was NOT smart.
Date published: 2021-05-09
Rated 1 out of 5 by from Frustrated with Turbo tax I am frustrated that I actually came back to Turbo tax this year. Issues with filing the past two years and mistakes within the program and failure of turbo tax to apply discounts
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax is the Best! I love TurboTax! It's so easy and convenient and know that my taxes are done completely and I have no worries about getting audited.
Date published: 2021-05-09
Rated 5 out of 5 by from GREAT VERY INFORMATIVE AND EASY TO USE. I appreciated the checking system and going back to REVIEW
Date published: 2021-05-09
Rated 5 out of 5 by from Thank You Turbo Tax I was not looking forward to taxes this year due to becoming a self employed subcontractor along with other changes, Turbo Tax made it sooooo much easier than I thought it might be. Hallelujah!!
Date published: 2021-05-09
Rated 1 out of 5 by from Turbo Tax is horrible! I have used Turbo Tax for multiple years. This was horrible experience. I spent 1 hr on phone to get "state efile confirmation number" and paid twice for this - once when I bought it from costco and again on the phone. Worse than that, once you start filing it starts checking the filing again...endless loop...support is horrible ;(
Date published: 2021-05-09
Rated 4 out of 5 by from Turbo Tx is Good Easier than most but still needs a little simplification.
Date published: 2021-05-09
Rated 5 out of 5 by from Great service very nice people and easy to file Sonya was a very nice woman who guided me through the process ! Unlike the 76ers process it was quick and easy and allowed a fast and easy return ! Thank you
Date published: 2021-05-09
Rated 4 out of 5 by from helpful While the turbotax program has been and continues to be our go to tax preparation product for years would recommend improvements to better accommodate user interface for military members with unique state residency.
Date published: 2021-05-09
Rated 5 out of 5 by from Very helpful I felt great about my experience with TurboTax and the person who did my taxes. Couldn’t be more pleased.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 4550