TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from e-filing gone rogue I have never had such a bad experience in prior years trying to e-file. It is though someone hacked the Intuit website!
Date published: 2022-03-19
Rated 5 out of 5 by from great experience quick and easy and i enjoyed every step of the process
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is a great program Very good program, we had to file amend our return and it was very easy with turbo tax.
Date published: 2022-03-19
Rated 5 out of 5 by from Awful.... I filed for the last four years. The first year went smooth, but it has only gotten worse with every year. They just want more and more info... This year I had the chance to enter a few W2's witch which wasn't to bad, but when I got to the end to file it wanted me to pay $179.00 for the free tax service because it was saying I have a $1 contribution into my retirement fund for 2021. I had to deal with three different tech'ies. The first one had me delete a for I had no idea what was for. The second tech had no idea what to do. The third tech got whole of some supervisor of theirs and decided to issue a full discount for the deluxe edition I was required to complete in order to file my return. They stated to wait while they missed me a full discount...about 10 mins later they asked if all my issues where resolved after me following all of their on screen prompts. I stated I still had another $79 charge on my account that I thought was going to be taken care of...they told me to wait while yet another person stepped in and applied the rest of my discount. After another 20min.s or so everything looked to e of. I ended the chat. To file with auto deposit you need your credit karma account. It would not let me get into my account without proving it was me. I just lost my phone and am waiting on a replacement...that's how stupid this all was. So to prove its me I need to get into a yahoo account...it won't let me, same issue! After finally putting g the same frequency password in ten times it finally lets me in to follow the trail all the way back to turbo tax. That's where a dialog box finally popped up with my routing number and account number already listed. So after 6-7-8? hrs or so I finally get to write this awesome novel and say thanks everyone on the turbo tax team that has helped. You guys are all rockstar's at what you do, ill see you all around in a spin!!!
Date published: 2022-03-19
Rated 5 out of 5 by from Easy Process for first time. As someone who was not taught how to do taxes, turbo tax made this process easy for me.
Date published: 2022-03-19
Rated 1 out of 5 by from Disappointed We have been using your product for upwards of 6 years. This year you let us down. I was ready to file our taxes after a lot of work on my behalf to do so when you system informed us that the form 8814 was "not available". Since we did not understand what form this was or why it was not available until 3/31/22 according to the automated message, we set up an appointment to talk to one of your tax experts. It turns out your company did not have the 8814 form in your system even though both my husband and I accessed the form easily on the IRS website. After speaking with a Rep who could not tell us why, 20 minute call and hold for a supervisor or someone more expert than him. We spoke to someone else who confirmed that your company needed to "upload" the form. This form is utilized to calculate our tax liability on a 1099-DIV account the we put $50,000 into for our Daughter's (6 years old) future college, wedding or home expenses. I felt punished as a consumer of your product and annoyed that I was being told to wait over 30 days to file taxes I had worked very hard to complete as the owner of a home business, wife, and homeschooling parents of a gifted 6 year old that is in 3rd grade. We are busy, this was hugely inconvenient and unprofessional and frankly made me think about the fact that there are other self prepared services out there and maybe I should explore them. This is a situation that should not have taken more than 24 - 48 hours to address. Luckily for US, you all did get around to addressing the minor fix a bit more than 30 days, but not the full 44 you had indicated. I actually recommended your product before this situation to a friend of mind because she was unhappy with her tax person. Not a fan any more.
Date published: 2022-03-19
Rated 5 out of 5 by from Very pleased! We had some issues because my inheritance complicated what normally would happen with my taxes, but Temisha helped us and was so wonderful. Art helped us too but his phone connection was poor. I'm highly impressed that they did call within 5 minutes as the service promises. I would still highly recommend TurboTax to everyone because it did 31 pages of math I can't do.
Date published: 2022-03-19
Rated 5 out of 5 by from I can do my taxes accurately, myself, at home Taxes are not much fun to deal with, but Turbo Tax helps me get it done.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax is easy to use TurboTax is easy to use and file taxes. The experts are helpful.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbotax is awesome except for charge for military i enjoy turbotax but it charged a large amount for military simple form.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4544
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from e-filing gone rogue I have never had such a bad experience in prior years trying to e-file. It is though someone hacked the Intuit website!
Date published: 2022-03-19
Rated 5 out of 5 by from great experience quick and easy and i enjoyed every step of the process
Date published: 2022-03-19
Rated 5 out of 5 by from Turbo Tax is a great program Very good program, we had to file amend our return and it was very easy with turbo tax.
Date published: 2022-03-19
Rated 5 out of 5 by from Awful.... I filed for the last four years. The first year went smooth, but it has only gotten worse with every year. They just want more and more info... This year I had the chance to enter a few W2's witch which wasn't to bad, but when I got to the end to file it wanted me to pay $179.00 for the free tax service because it was saying I have a $1 contribution into my retirement fund for 2021. I had to deal with three different tech'ies. The first one had me delete a for I had no idea what was for. The second tech had no idea what to do. The third tech got whole of some supervisor of theirs and decided to issue a full discount for the deluxe edition I was required to complete in order to file my return. They stated to wait while they missed me a full discount...about 10 mins later they asked if all my issues where resolved after me following all of their on screen prompts. I stated I still had another $79 charge on my account that I thought was going to be taken care of...they told me to wait while yet another person stepped in and applied the rest of my discount. After another 20min.s or so everything looked to e of. I ended the chat. To file with auto deposit you need your credit karma account. It would not let me get into my account without proving it was me. I just lost my phone and am waiting on a replacement...that's how stupid this all was. So to prove its me I need to get into a yahoo account...it won't let me, same issue! After finally putting g the same frequency password in ten times it finally lets me in to follow the trail all the way back to turbo tax. That's where a dialog box finally popped up with my routing number and account number already listed. So after 6-7-8? hrs or so I finally get to write this awesome novel and say thanks everyone on the turbo tax team that has helped. You guys are all rockstar's at what you do, ill see you all around in a spin!!!
Date published: 2022-03-19
Rated 5 out of 5 by from Easy Process for first time. As someone who was not taught how to do taxes, turbo tax made this process easy for me.
Date published: 2022-03-19
Rated 1 out of 5 by from Disappointed We have been using your product for upwards of 6 years. This year you let us down. I was ready to file our taxes after a lot of work on my behalf to do so when you system informed us that the form 8814 was "not available". Since we did not understand what form this was or why it was not available until 3/31/22 according to the automated message, we set up an appointment to talk to one of your tax experts. It turns out your company did not have the 8814 form in your system even though both my husband and I accessed the form easily on the IRS website. After speaking with a Rep who could not tell us why, 20 minute call and hold for a supervisor or someone more expert than him. We spoke to someone else who confirmed that your company needed to "upload" the form. This form is utilized to calculate our tax liability on a 1099-DIV account the we put $50,000 into for our Daughter's (6 years old) future college, wedding or home expenses. I felt punished as a consumer of your product and annoyed that I was being told to wait over 30 days to file taxes I had worked very hard to complete as the owner of a home business, wife, and homeschooling parents of a gifted 6 year old that is in 3rd grade. We are busy, this was hugely inconvenient and unprofessional and frankly made me think about the fact that there are other self prepared services out there and maybe I should explore them. This is a situation that should not have taken more than 24 - 48 hours to address. Luckily for US, you all did get around to addressing the minor fix a bit more than 30 days, but not the full 44 you had indicated. I actually recommended your product before this situation to a friend of mind because she was unhappy with her tax person. Not a fan any more.
Date published: 2022-03-19
Rated 5 out of 5 by from Very pleased! We had some issues because my inheritance complicated what normally would happen with my taxes, but Temisha helped us and was so wonderful. Art helped us too but his phone connection was poor. I'm highly impressed that they did call within 5 minutes as the service promises. I would still highly recommend TurboTax to everyone because it did 31 pages of math I can't do.
Date published: 2022-03-19
Rated 5 out of 5 by from I can do my taxes accurately, myself, at home Taxes are not much fun to deal with, but Turbo Tax helps me get it done.
Date published: 2022-03-19
Rated 5 out of 5 by from TurboTax is easy to use TurboTax is easy to use and file taxes. The experts are helpful.
Date published: 2022-03-19
Rated 5 out of 5 by from Turbotax is awesome except for charge for military i enjoy turbotax but it charged a large amount for military simple form.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4544