TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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TurboTax CD/Download
TurboTax Full Service
Rated 1 out of 5 by
Dallas3636 from
Awful.
I decided to use full service because I had some new income this year that I wasn't sure how to file. But this service took so long, I could have completed everything myself while reading the entire tax code. My tax "expert" consistently put the incorrect numbers into my return. I provided every document, every number they needed but I was constantly returning to my tax return with more questions about unexplainable numbers. I had over $100k in income and the tax return says I made $60k in total income. I paid out $17k in estimated taxes and he wrote that I only paid $12k. There was issue after issue. I'm not confident I got the best return I could get. I had to review everything over and over again and do all the math myself to ensure that everything was done correctly. When dealing with an expert I would expect that I could provide the information and sit back while they do the work. But the entire process felt like I gave a teenage my taxes as a homework assignment while I checked their work after.
Date published: 2022-03-11
Rated 5 out of 5 by
GenV95 from
Amazing Tool for Beginners
2022 is my second time filing taxes with this team. Turbo Tax works so hard for me, with clarifying explanations, suggestions, and tips about the filing process. When I ran into some confusion, Turbo Tax customer service hotline was quick and efficient. I recommended this product to my friends and family!
Date published: 2022-03-11
Rated 5 out of 5 by
Gaston10 from
Darlene was awesome
She was always worrying about any doubt I could have
Date published: 2022-03-11
Rated 2 out of 5 by
Disappointed Each year from
Same Problem Each Year
Each year, I use Turbo Tax and each year, I receive the same error message that somehow the previous year's file is corrupted and cant be read for seamless transfer of data into the new year. If I have to enter the data over and over each year, I may as well try a new product.
Date published: 2022-03-11
Rated 4 out of 5 by
alen_bm from
good !
helpful. Thanks for your help. helpful. Thanks for your help,
Date published: 2022-03-11
Rated 5 out of 5 by
ArchieMaster from
Awesome service, as always!
I'm using turbo tax since 2017, and it got better and easier every year!
Date published: 2022-03-11
Rated 5 out of 5 by
NaomaFL1 from
TurboTax has never disappointed me!
The "Learn More" option was very informative throughout the process.
Date published: 2022-03-11
Rated 4 out of 5 by
BriDoc2021 from
workable
Easy enough to use for a novice, but terminology of some items could be described better
Date published: 2022-03-11
Rated 5 out of 5 by
JefferyMSU from
Awesome
Turbo Tax is easy and saves a ton of money.....it's great
Date published: 2022-03-11
Rated 5 out of 5 by
Stephanie Bell from
Amazing experience, as always
very easy to use. fast and FREE. the experience is always worth it.
All TurboTax® Offerings Reviews - Page 4532
Date published: 2022-03-11
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 1 out of 5 by
Dallas3636 from
Awful.
I decided to use full service because I had some new income this year that I wasn't sure how to file. But this service took so long, I could have completed everything myself while reading the entire tax code. My tax "expert" consistently put the incorrect numbers into my return. I provided every document, every number they needed but I was constantly returning to my tax return with more questions about unexplainable numbers. I had over $100k in income and the tax return says I made $60k in total income. I paid out $17k in estimated taxes and he wrote that I only paid $12k. There was issue after issue. I'm not confident I got the best return I could get. I had to review everything over and over again and do all the math myself to ensure that everything was done correctly. When dealing with an expert I would expect that I could provide the information and sit back while they do the work. But the entire process felt like I gave a teenage my taxes as a homework assignment while I checked their work after.
Date published: 2022-03-11
Rated 5 out of 5 by
GenV95 from
Amazing Tool for Beginners
2022 is my second time filing taxes with this team. Turbo Tax works so hard for me, with clarifying explanations, suggestions, and tips about the filing process. When I ran into some confusion, Turbo Tax customer service hotline was quick and efficient. I recommended this product to my friends and family!
Date published: 2022-03-11
Rated 5 out of 5 by
Gaston10 from
Darlene was awesome
She was always worrying about any doubt I could have
Date published: 2022-03-11
Rated 2 out of 5 by
Disappointed Each year from
Same Problem Each Year
Each year, I use Turbo Tax and each year, I receive the same error message that somehow the previous year's file is corrupted and cant be read for seamless transfer of data into the new year. If I have to enter the data over and over each year, I may as well try a new product.
Date published: 2022-03-11
Rated 4 out of 5 by
alen_bm from
good !
helpful. Thanks for your help. helpful. Thanks for your help,
Date published: 2022-03-11
Rated 5 out of 5 by
ArchieMaster from
Awesome service, as always!
I'm using turbo tax since 2017, and it got better and easier every year!
Date published: 2022-03-11
Rated 5 out of 5 by
NaomaFL1 from
TurboTax has never disappointed me!
The "Learn More" option was very informative throughout the process.
Date published: 2022-03-11
Rated 4 out of 5 by
BriDoc2021 from
workable
Easy enough to use for a novice, but terminology of some items could be described better
Date published: 2022-03-11
Rated 5 out of 5 by
JefferyMSU from
Awesome
Turbo Tax is easy and saves a ton of money.....it's great
Date published: 2022-03-11
Rated 5 out of 5 by
Stephanie Bell from
Amazing experience, as always
very easy to use. fast and FREE. the experience is always worth it.
All TurboTax® Offerings Reviews - Page 4532
Date published: 2022-03-11