TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 1 out of 5 by from Awful. I decided to use full service because I had some new income this year that I wasn't sure how to file. But this service took so long, I could have completed everything myself while reading the entire tax code. My tax "expert" consistently put the incorrect numbers into my return. I provided every document, every number they needed but I was constantly returning to my tax return with more questions about unexplainable numbers. I had over $100k in income and the tax return says I made $60k in total income. I paid out $17k in estimated taxes and he wrote that I only paid $12k. There was issue after issue. I'm not confident I got the best return I could get. I had to review everything over and over again and do all the math myself to ensure that everything was done correctly. When dealing with an expert I would expect that I could provide the information and sit back while they do the work. But the entire process felt like I gave a teenage my taxes as a homework assignment while I checked their work after.
Date published: 2022-03-11
Rated 5 out of 5 by from Amazing Tool for Beginners 2022 is my second time filing taxes with this team. Turbo Tax works so hard for me, with clarifying explanations, suggestions, and tips about the filing process. When I ran into some confusion, Turbo Tax customer service hotline was quick and efficient. I recommended this product to my friends and family!
Date published: 2022-03-11
Rated 5 out of 5 by from Darlene was awesome She was always worrying about any doubt I could have
Date published: 2022-03-11
Rated 2 out of 5 by from Same Problem Each Year Each year, I use Turbo Tax and each year, I receive the same error message that somehow the previous year's file is corrupted and cant be read for seamless transfer of data into the new year. If I have to enter the data over and over each year, I may as well try a new product.
Date published: 2022-03-11
Rated 4 out of 5 by from good ! helpful. Thanks for your help. helpful. Thanks for your help,
Date published: 2022-03-11
Rated 5 out of 5 by from Awesome service, as always! I'm using turbo tax since 2017, and it got better and easier every year!
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax has never disappointed me! The "Learn More" option was very informative throughout the process.
Date published: 2022-03-11
Rated 4 out of 5 by from workable Easy enough to use for a novice, but terminology of some items could be described better
Date published: 2022-03-11
Rated 5 out of 5 by from Awesome Turbo Tax is easy and saves a ton of money.....it's great
Date published: 2022-03-11
Rated 5 out of 5 by from Amazing experience, as always very easy to use. fast and FREE. the experience is always worth it.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4532
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Awful. I decided to use full service because I had some new income this year that I wasn't sure how to file. But this service took so long, I could have completed everything myself while reading the entire tax code. My tax "expert" consistently put the incorrect numbers into my return. I provided every document, every number they needed but I was constantly returning to my tax return with more questions about unexplainable numbers. I had over $100k in income and the tax return says I made $60k in total income. I paid out $17k in estimated taxes and he wrote that I only paid $12k. There was issue after issue. I'm not confident I got the best return I could get. I had to review everything over and over again and do all the math myself to ensure that everything was done correctly. When dealing with an expert I would expect that I could provide the information and sit back while they do the work. But the entire process felt like I gave a teenage my taxes as a homework assignment while I checked their work after.
Date published: 2022-03-11
Rated 5 out of 5 by from Amazing Tool for Beginners 2022 is my second time filing taxes with this team. Turbo Tax works so hard for me, with clarifying explanations, suggestions, and tips about the filing process. When I ran into some confusion, Turbo Tax customer service hotline was quick and efficient. I recommended this product to my friends and family!
Date published: 2022-03-11
Rated 5 out of 5 by from Darlene was awesome She was always worrying about any doubt I could have
Date published: 2022-03-11
Rated 2 out of 5 by from Same Problem Each Year Each year, I use Turbo Tax and each year, I receive the same error message that somehow the previous year's file is corrupted and cant be read for seamless transfer of data into the new year. If I have to enter the data over and over each year, I may as well try a new product.
Date published: 2022-03-11
Rated 4 out of 5 by from good ! helpful. Thanks for your help. helpful. Thanks for your help,
Date published: 2022-03-11
Rated 5 out of 5 by from Awesome service, as always! I'm using turbo tax since 2017, and it got better and easier every year!
Date published: 2022-03-11
Rated 5 out of 5 by from TurboTax has never disappointed me! The "Learn More" option was very informative throughout the process.
Date published: 2022-03-11
Rated 4 out of 5 by from workable Easy enough to use for a novice, but terminology of some items could be described better
Date published: 2022-03-11
Rated 5 out of 5 by from Awesome Turbo Tax is easy and saves a ton of money.....it's great
Date published: 2022-03-11
Rated 5 out of 5 by from Amazing experience, as always very easy to use. fast and FREE. the experience is always worth it.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 4532