TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Pretty Good but not Great The process took over 3.5 hours. A lot of that was because during filing I had questions. The first person I got was a product specialist who couldnt help at all. They transferred me to a tax specialist and no one every responded. I tried again, and got someone who had a difficult time understanding and answering my question. She was also a product specialist and not a tax expert. You should be able to select which type of expert you want to speak with or chat with. I finally got to the end, with my questions still lingering, and so I selected to talk to someone. This time I spoke to someone who tried to answer my first question and put me on hold only for someone else to get on the line and introduce themselves at which time I had to start all over. This time however the person was awesome! Understood and answered my questions very well!
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax is so easy to use! I have been using Turbo Tax for many years. I have never had an problems.
Date published: 2023-02-25
Rated 2 out of 5 by from Extra cost to pay with return You shouldn't charge an extra $39 to pay with my tax return money!
Date published: 2023-02-25
Rated 5 out of 5 by from Much easier that H&R Block last year! I started out on H&R Block, couldn't get past the Importing data from my financial institutions. Their terminology and question framing was confusing. TT was easier to understand, the question framing and format was simply stated and unambiguous.
Date published: 2023-02-25
Rated 5 out of 5 by from Super easy They make is so easy to navigate. Will continue to use this as long as it’s this easy
Date published: 2023-02-25
Rated 4 out of 5 by from Took longer than I expected Took longer than I expected. Probably because it was the first time.
Date published: 2023-02-25
Rated 3 out of 5 by from Payment Amount Is Not Upfront. TurboTax's system is great. The UI is designed well and the hints and tips are very helpful. For that, this review is mostly positive. The one negative is a frustrating one. No matter, how much I check to see which plan I'm selecting, I always get hit with a surprise fee at the end. This year, the Premium Services benefit was added to my bill even though I did not select that anywhere in the webpage. This seems really shady if I'm being honest. It would be so much more helpful if the exact amount I am paying for is shown upfront. If I select something that increases my total, the webpage should show me immediately. No one wants to know they are paying more at the end.
Date published: 2023-02-25
Rated 5 out of 5 by from Convenient Turbo Tax is Very Convenient to get done in your own time and comfort!
Date published: 2023-02-25
Rated 5 out of 5 by from Awesome Best service I have ever used. So easy. No problems at all
Date published: 2023-02-25
Rated 2 out of 5 by from TurboTax needs to be on a Mac Please make Turbotax Business available to MAC users!!!!!!!!!!!!!!!!!!!!
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 4529
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Pretty Good but not Great The process took over 3.5 hours. A lot of that was because during filing I had questions. The first person I got was a product specialist who couldnt help at all. They transferred me to a tax specialist and no one every responded. I tried again, and got someone who had a difficult time understanding and answering my question. She was also a product specialist and not a tax expert. You should be able to select which type of expert you want to speak with or chat with. I finally got to the end, with my questions still lingering, and so I selected to talk to someone. This time I spoke to someone who tried to answer my first question and put me on hold only for someone else to get on the line and introduce themselves at which time I had to start all over. This time however the person was awesome! Understood and answered my questions very well!
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax is so easy to use! I have been using Turbo Tax for many years. I have never had an problems.
Date published: 2023-02-25
Rated 2 out of 5 by from Extra cost to pay with return You shouldn't charge an extra $39 to pay with my tax return money!
Date published: 2023-02-25
Rated 5 out of 5 by from Much easier that H&R Block last year! I started out on H&R Block, couldn't get past the Importing data from my financial institutions. Their terminology and question framing was confusing. TT was easier to understand, the question framing and format was simply stated and unambiguous.
Date published: 2023-02-25
Rated 5 out of 5 by from Super easy They make is so easy to navigate. Will continue to use this as long as it’s this easy
Date published: 2023-02-25
Rated 4 out of 5 by from Took longer than I expected Took longer than I expected. Probably because it was the first time.
Date published: 2023-02-25
Rated 3 out of 5 by from Payment Amount Is Not Upfront. TurboTax's system is great. The UI is designed well and the hints and tips are very helpful. For that, this review is mostly positive. The one negative is a frustrating one. No matter, how much I check to see which plan I'm selecting, I always get hit with a surprise fee at the end. This year, the Premium Services benefit was added to my bill even though I did not select that anywhere in the webpage. This seems really shady if I'm being honest. It would be so much more helpful if the exact amount I am paying for is shown upfront. If I select something that increases my total, the webpage should show me immediately. No one wants to know they are paying more at the end.
Date published: 2023-02-25
Rated 5 out of 5 by from Convenient Turbo Tax is Very Convenient to get done in your own time and comfort!
Date published: 2023-02-25
Rated 5 out of 5 by from Awesome Best service I have ever used. So easy. No problems at all
Date published: 2023-02-25
Rated 2 out of 5 by from TurboTax needs to be on a Mac Please make Turbotax Business available to MAC users!!!!!!!!!!!!!!!!!!!!
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 4529