TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 3 out of 5 by
Johnny O 7 from
Pretty Good but not Great
The process took over 3.5 hours. A lot of that was because during filing I had questions. The first person I got was a product specialist who couldnt help at all. They transferred me to a tax specialist and no one every responded. I tried again, and got someone who had a difficult time understanding and answering my question. She was also a product specialist and not a tax expert. You should be able to select which type of expert you want to speak with or chat with. I finally got to the end, with my questions still lingering, and so I selected to talk to someone. This time I spoke to someone who tried to answer my first question and put me on hold only for someone else to get on the line and introduce themselves at which time I had to start all over. This time however the person was awesome! Understood and answered my questions very well!
Date published: 2023-02-25
Rated 5 out of 5 by
CynthiaD97 from
Turbo Tax is so easy to use!
I have been using Turbo Tax for many years. I have never had an problems.
Date published: 2023-02-25
Rated 2 out of 5 by
Cody1G from
Extra cost to pay with return
You shouldn't charge an extra $39 to pay with my tax return money!
Date published: 2023-02-25
Rated 5 out of 5 by
GaryCoralG from
Much easier that H&R Block last year!
I started out on H&R Block, couldn't get past the Importing data from my financial institutions. Their terminology and question framing was confusing. TT was easier to understand, the question framing and format was simply stated and unambiguous.
Date published: 2023-02-25
Rated 5 out of 5 by
Free Florida from
Super easy
They make is so easy to navigate. Will continue to use this as long as it’s this easy
Date published: 2023-02-25
Rated 4 out of 5 by
For Pete sake from
Took longer than I expected
Took longer than I expected. Probably because it was the first time.
Date published: 2023-02-25
Rated 3 out of 5 by
Doulos1412 from
Payment Amount Is Not Upfront.
TurboTax's system is great. The UI is designed well and the hints and tips are very helpful. For that, this review is mostly positive. The one negative is a frustrating one. No matter, how much I check to see which plan I'm selecting, I always get hit with a surprise fee at the end. This year, the Premium Services benefit was added to my bill even though I did not select that anywhere in the webpage. This seems really shady if I'm being honest. It would be so much more helpful if the exact amount I am paying for is shown upfront. If I select something that increases my total, the webpage should show me immediately. No one wants to know they are paying more at the end.
Date published: 2023-02-25
Rated 5 out of 5 by
MummyT from
Convenient
Turbo Tax is Very Convenient to get done in your own time and comfort!
Date published: 2023-02-25
Rated 5 out of 5 by
Jaybird04 from
Awesome
Best service I have ever used. So easy. No problems at all
Date published: 2023-02-25
Rated 2 out of 5 by
William Robert from
TurboTax needs to be on a Mac
Please make Turbotax Business available to MAC users!!!!!!!!!!!!!!!!!!!!
All TurboTax® Offerings Reviews - Page 4529
Date published: 2023-02-25
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Johnny O 7 from
Pretty Good but not Great
The process took over 3.5 hours. A lot of that was because during filing I had questions. The first person I got was a product specialist who couldnt help at all. They transferred me to a tax specialist and no one every responded. I tried again, and got someone who had a difficult time understanding and answering my question. She was also a product specialist and not a tax expert. You should be able to select which type of expert you want to speak with or chat with. I finally got to the end, with my questions still lingering, and so I selected to talk to someone. This time I spoke to someone who tried to answer my first question and put me on hold only for someone else to get on the line and introduce themselves at which time I had to start all over. This time however the person was awesome! Understood and answered my questions very well!
Date published: 2023-02-25
Rated 5 out of 5 by
CynthiaD97 from
Turbo Tax is so easy to use!
I have been using Turbo Tax for many years. I have never had an problems.
Date published: 2023-02-25
Rated 2 out of 5 by
Cody1G from
Extra cost to pay with return
You shouldn't charge an extra $39 to pay with my tax return money!
Date published: 2023-02-25
Rated 5 out of 5 by
GaryCoralG from
Much easier that H&R Block last year!
I started out on H&R Block, couldn't get past the Importing data from my financial institutions. Their terminology and question framing was confusing. TT was easier to understand, the question framing and format was simply stated and unambiguous.
Date published: 2023-02-25
Rated 5 out of 5 by
Free Florida from
Super easy
They make is so easy to navigate. Will continue to use this as long as it’s this easy
Date published: 2023-02-25
Rated 4 out of 5 by
For Pete sake from
Took longer than I expected
Took longer than I expected. Probably because it was the first time.
Date published: 2023-02-25
Rated 3 out of 5 by
Doulos1412 from
Payment Amount Is Not Upfront.
TurboTax's system is great. The UI is designed well and the hints and tips are very helpful. For that, this review is mostly positive. The one negative is a frustrating one. No matter, how much I check to see which plan I'm selecting, I always get hit with a surprise fee at the end. This year, the Premium Services benefit was added to my bill even though I did not select that anywhere in the webpage. This seems really shady if I'm being honest. It would be so much more helpful if the exact amount I am paying for is shown upfront. If I select something that increases my total, the webpage should show me immediately. No one wants to know they are paying more at the end.
Date published: 2023-02-25
Rated 5 out of 5 by
MummyT from
Convenient
Turbo Tax is Very Convenient to get done in your own time and comfort!
Date published: 2023-02-25
Rated 5 out of 5 by
Jaybird04 from
Awesome
Best service I have ever used. So easy. No problems at all
Date published: 2023-02-25
Rated 2 out of 5 by
William Robert from
TurboTax needs to be on a Mac
Please make Turbotax Business available to MAC users!!!!!!!!!!!!!!!!!!!!
All TurboTax® Offerings Reviews - Page 4529
Date published: 2023-02-25