TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 2 out of 5 by from They force you to pay great interface but i don't like that they force you to pay for silly things.
Date published: 2021-04-03
Rated 1 out of 5 by from Frustrating more every year I understand they don't want you to use tool to figure out your taxes without paying, but let me pay up front so that I can preview the tax forms mid filing or at least jump to form being populated. I still have records from 10 years ago that I cannot figure out how to remove from return. I also despise the constant upselling for additional features.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax my #1 Choice Easy to use even for an old non-computer literate guy like myself.
Date published: 2021-04-03
Rated 5 out of 5 by from Don't know what I'd do without Turbo Tax Turbo Tax makes filing your tax returns a breeze year after year after year. It's very convenient to be able to purchase this product online and instantly be able to download it to your personal computer. It keeps you up-to-date with the current tax laws and provides the best advice. Prior to Turbo Tax my mindset was to have a large refund which I thought was the greatest thing at age 18; however, Turbo Tax advises against that and explains it in plain English that totally makes sense. I always recommend this product and can't understand why everyone is not on board. Thank you Turbo Tax...keep it going!
Date published: 2021-04-03
Rated 2 out of 5 by from Fine but glitchy Everything was going great up until it was time to review my files. Then it kept telling me I had to go back and review some numbers on my W2. It continuously told me the state ID was wrong even after i had triple checked AND had a "tax professional" from their site look at it for me. She couldn't even figure out what was wrong. Eventually, I just filed regardless of what "issues" were with my account. I guess we'll see.
Date published: 2021-04-03
Rated 5 out of 5 by from Excellent Navigation system Very user friendly. Great tips and explanations. Great navigation
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax Live Chat is amazing! I used the Turbo Tax Live Chat feature when completing my form. It was so helpful! The expert didn't quit trying until we figured out my snag and made sure everything went through. I couldn't have done it without her!
Date published: 2021-04-03
Rated 5 out of 5 by from Awesome Fast and clear! Only took approx an hour and was able to upload documents online.
Date published: 2021-04-03
Rated 5 out of 5 by from So fast It was fast and it made me less angry than it usually does.
Date published: 2021-04-03
Rated 5 out of 5 by from great easy to use, must better UI............................
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 4526
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from They force you to pay great interface but i don't like that they force you to pay for silly things.
Date published: 2021-04-03
Rated 1 out of 5 by from Frustrating more every year I understand they don't want you to use tool to figure out your taxes without paying, but let me pay up front so that I can preview the tax forms mid filing or at least jump to form being populated. I still have records from 10 years ago that I cannot figure out how to remove from return. I also despise the constant upselling for additional features.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax my #1 Choice Easy to use even for an old non-computer literate guy like myself.
Date published: 2021-04-03
Rated 5 out of 5 by from Don't know what I'd do without Turbo Tax Turbo Tax makes filing your tax returns a breeze year after year after year. It's very convenient to be able to purchase this product online and instantly be able to download it to your personal computer. It keeps you up-to-date with the current tax laws and provides the best advice. Prior to Turbo Tax my mindset was to have a large refund which I thought was the greatest thing at age 18; however, Turbo Tax advises against that and explains it in plain English that totally makes sense. I always recommend this product and can't understand why everyone is not on board. Thank you Turbo Tax...keep it going!
Date published: 2021-04-03
Rated 2 out of 5 by from Fine but glitchy Everything was going great up until it was time to review my files. Then it kept telling me I had to go back and review some numbers on my W2. It continuously told me the state ID was wrong even after i had triple checked AND had a "tax professional" from their site look at it for me. She couldn't even figure out what was wrong. Eventually, I just filed regardless of what "issues" were with my account. I guess we'll see.
Date published: 2021-04-03
Rated 5 out of 5 by from Excellent Navigation system Very user friendly. Great tips and explanations. Great navigation
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax Live Chat is amazing! I used the Turbo Tax Live Chat feature when completing my form. It was so helpful! The expert didn't quit trying until we figured out my snag and made sure everything went through. I couldn't have done it without her!
Date published: 2021-04-03
Rated 5 out of 5 by from Awesome Fast and clear! Only took approx an hour and was able to upload documents online.
Date published: 2021-04-03
Rated 5 out of 5 by from So fast It was fast and it made me less angry than it usually does.
Date published: 2021-04-03
Rated 5 out of 5 by from great easy to use, must better UI............................
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 4526