TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from Great Full Service Support We used the full service for the first time. It was a terrific experience.
Date published: 2023-04-03
Rated 5 out of 5 by from Excellent Product I have used TurboTax for many years and found it easy to understand and use. The only problem this year is my state nor requires a State Return but your software keeps wanting me to file one.
Date published: 2023-04-03
Rated 5 out of 5 by from that you so much i was nervous about doing them so kind and helpful
Date published: 2023-04-03
Rated 2 out of 5 by from Previous Tax Info Didn't Carry Forward Previous years rental property information didn't carry forward (depreciation information and basicly everything) spoke to several representatives at Turbo Tax and nobody was able to solve the problem. Approximately 3 hours of hold time and muliple representatives
Date published: 2023-04-03
Rated 5 out of 5 by from Familiar and easy to use I have used Trubo Tax for several years and like the format and ease of use. I think the price is too high for my situation: retired, no changes each year.
Date published: 2023-04-03
Rated 4 out of 5 by from TurboTax needs to to handle Living Trusts better When I went to create the Tax Return for my mom's Revocable Living Trust it asked for the creation date. I wasn't sure if it wanted the date the Revocable Living Trust was created or the day she passed and it became a Irrevocable Trust. I did a help search in TurboTax for the creation date and it said the date is specified at the front of the Trust Document. This is clearly wrong. TurboTax needs to ask if this is a Tax Return for Living Trust for someone that has now passed and ask the questions differently like instead of Creation Date it should be the Date of Death of the original Trustee. Also it could know that most likely this is not a Simple Trust, but instead a Complex Trust where Distributions of the principle is allowed. I know there are lots of different type of trusts but most likely those Trusts are setup by a lawyer and probably also have people handling the taxes for them. Whereas Living Trusts used to distribute to heirs is done many cases by individuals that don't want/need lawyers setting up and rely on Turbo Tax to do the tax returns.
Date published: 2023-04-03
Rated 5 out of 5 by from So easy to do! I've used Turbo Tax for several years .... wouldn't consider doing taxes any other way. Easy to follow instructions.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy Money Took me 30 minutes to file. If you don't have a complex tax situation, this is the way to go.
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax is so easy & quick! TurboTax was so easy & fast. I filed my taxes in less than an hour & didn't have to ask anyone for help.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy experience, easy to file Had an easy time filing taxes; prompts were effective and I never felt lost or confused.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4523
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Full Service Support We used the full service for the first time. It was a terrific experience.
Date published: 2023-04-03
Rated 5 out of 5 by from Excellent Product I have used TurboTax for many years and found it easy to understand and use. The only problem this year is my state nor requires a State Return but your software keeps wanting me to file one.
Date published: 2023-04-03
Rated 5 out of 5 by from that you so much i was nervous about doing them so kind and helpful
Date published: 2023-04-03
Rated 2 out of 5 by from Previous Tax Info Didn't Carry Forward Previous years rental property information didn't carry forward (depreciation information and basicly everything) spoke to several representatives at Turbo Tax and nobody was able to solve the problem. Approximately 3 hours of hold time and muliple representatives
Date published: 2023-04-03
Rated 5 out of 5 by from Familiar and easy to use I have used Trubo Tax for several years and like the format and ease of use. I think the price is too high for my situation: retired, no changes each year.
Date published: 2023-04-03
Rated 4 out of 5 by from TurboTax needs to to handle Living Trusts better When I went to create the Tax Return for my mom's Revocable Living Trust it asked for the creation date. I wasn't sure if it wanted the date the Revocable Living Trust was created or the day she passed and it became a Irrevocable Trust. I did a help search in TurboTax for the creation date and it said the date is specified at the front of the Trust Document. This is clearly wrong. TurboTax needs to ask if this is a Tax Return for Living Trust for someone that has now passed and ask the questions differently like instead of Creation Date it should be the Date of Death of the original Trustee. Also it could know that most likely this is not a Simple Trust, but instead a Complex Trust where Distributions of the principle is allowed. I know there are lots of different type of trusts but most likely those Trusts are setup by a lawyer and probably also have people handling the taxes for them. Whereas Living Trusts used to distribute to heirs is done many cases by individuals that don't want/need lawyers setting up and rely on Turbo Tax to do the tax returns.
Date published: 2023-04-03
Rated 5 out of 5 by from So easy to do! I've used Turbo Tax for several years .... wouldn't consider doing taxes any other way. Easy to follow instructions.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy Money Took me 30 minutes to file. If you don't have a complex tax situation, this is the way to go.
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax is so easy & quick! TurboTax was so easy & fast. I filed my taxes in less than an hour & didn't have to ask anyone for help.
Date published: 2023-04-03
Rated 5 out of 5 by from Easy experience, easy to file Had an easy time filing taxes; prompts were effective and I never felt lost or confused.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4523