TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Fastest Filing we've ever done! Clear instructions with simple options. Easy to navigate various categories of tax issues.
Date published: 2022-03-15
Rated 5 out of 5 by from Above Standards TurboTax, made filing my taxes simple, they break down each step, and walk you through the process. Excellent service.
Date published: 2022-03-15
Rated 1 out of 5 by from Discount not given Discount not given as promise, may never use this software again
Date published: 2022-03-15
Rated 4 out of 5 by from Way to go Turbo Tax Product was very self explanatory and easy to follow the steps. When had an issue, just choose to Chat and they were quick and very helpful. Highly recommend Turbo Tax.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax is very easy to use For the most part Turbo Tax's web based filing is simple, very easy to use, & easy to navigate, especially if you have filed with it before. Some forms can be imported into the system as pictures or PDFs, which cuts down entry time.
Date published: 2022-03-15
Rated 4 out of 5 by from Good service but the Q/A could be improved The way you treat amortized bond premium could be simplified also a portion of State and Municipal Mutual funds is oftentimes state tax exempt but that is not handled easily when looking at the work sheets
Date published: 2022-03-15
Rated 4 out of 5 by from Turbo Tax was easy to use most of the time One suggestion: Currently, when I had a Schedule K-1 to enter, I had to go through the Q & A format to enter all information. I wish a blank Schedule K-1 form be provided and I could just copy all the information I see on the Schedule K-1 I received. That would be so much more straight forward and easier.
Date published: 2022-03-15
Rated 3 out of 5 by from I WANT TO FILE DIRECTLY FOR THE STANDARD DEDUCTION I resent having to have to go through the itemized deductions when all I want to do is get the standard deduction. Why isn't there an option for forgoing all of this rigmarole?
Date published: 2022-03-15
Rated 5 out of 5 by from excellent easy to understand Well explained everything in details
Date published: 2022-03-15
Rated 2 out of 5 by from Not great experience with the upgrade to Premiere I bought a new house moved in, had a friend stay in the old house for only about 40% of a "fair rental price" while I continued some repairs, then sold the old house 6 months later. So I needed some help figuring out all of that. I upgraded to "Live" (~$50 upgrade) and met with Lonnie who directed me to use a part of Turbo Tax that required me to upgrade to "Live Premiere". Well I did (another $50 upgrade) and after following instructions, Turbo Tax told me this didn't apply to my situation. So the tax expert was wrong and I upgraded to Premiere for nothing. This could have been avoided if he actually paid close attention to the details of my information. I then spent hours pouring over documents and rules and recalculating things on my own and finally figured out the software was mostly right (though tricky), but I had to adjust things. The expert was wrong, but there was no way to undo the upgrade to Premiere. I'm disappointed in the whole system being ambiguous and incorrect direction causing me unnecessary effort when what I paid for should have done it easily. Ultimately the right answer was because the rental was to a friend and less than a fair rental price, it was not considered a for-profit rental and I didn't have to claim it in the way I was told to. I had to claim the rental income as Miscellaneous Income and provide a description, but I was allowed to claim taxes and mortgage interest deductions on it which I was told I could not do.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4521
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fastest Filing we've ever done! Clear instructions with simple options. Easy to navigate various categories of tax issues.
Date published: 2022-03-15
Rated 5 out of 5 by from Above Standards TurboTax, made filing my taxes simple, they break down each step, and walk you through the process. Excellent service.
Date published: 2022-03-15
Rated 1 out of 5 by from Discount not given Discount not given as promise, may never use this software again
Date published: 2022-03-15
Rated 4 out of 5 by from Way to go Turbo Tax Product was very self explanatory and easy to follow the steps. When had an issue, just choose to Chat and they were quick and very helpful. Highly recommend Turbo Tax.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax is very easy to use For the most part Turbo Tax's web based filing is simple, very easy to use, & easy to navigate, especially if you have filed with it before. Some forms can be imported into the system as pictures or PDFs, which cuts down entry time.
Date published: 2022-03-15
Rated 4 out of 5 by from Good service but the Q/A could be improved The way you treat amortized bond premium could be simplified also a portion of State and Municipal Mutual funds is oftentimes state tax exempt but that is not handled easily when looking at the work sheets
Date published: 2022-03-15
Rated 4 out of 5 by from Turbo Tax was easy to use most of the time One suggestion: Currently, when I had a Schedule K-1 to enter, I had to go through the Q & A format to enter all information. I wish a blank Schedule K-1 form be provided and I could just copy all the information I see on the Schedule K-1 I received. That would be so much more straight forward and easier.
Date published: 2022-03-15
Rated 3 out of 5 by from I WANT TO FILE DIRECTLY FOR THE STANDARD DEDUCTION I resent having to have to go through the itemized deductions when all I want to do is get the standard deduction. Why isn't there an option for forgoing all of this rigmarole?
Date published: 2022-03-15
Rated 5 out of 5 by from excellent easy to understand Well explained everything in details
Date published: 2022-03-15
Rated 2 out of 5 by from Not great experience with the upgrade to Premiere I bought a new house moved in, had a friend stay in the old house for only about 40% of a "fair rental price" while I continued some repairs, then sold the old house 6 months later. So I needed some help figuring out all of that. I upgraded to "Live" (~$50 upgrade) and met with Lonnie who directed me to use a part of Turbo Tax that required me to upgrade to "Live Premiere". Well I did (another $50 upgrade) and after following instructions, Turbo Tax told me this didn't apply to my situation. So the tax expert was wrong and I upgraded to Premiere for nothing. This could have been avoided if he actually paid close attention to the details of my information. I then spent hours pouring over documents and rules and recalculating things on my own and finally figured out the software was mostly right (though tricky), but I had to adjust things. The expert was wrong, but there was no way to undo the upgrade to Premiere. I'm disappointed in the whole system being ambiguous and incorrect direction causing me unnecessary effort when what I paid for should have done it easily. Ultimately the right answer was because the rental was to a friend and less than a fair rental price, it was not considered a for-profit rental and I didn't have to claim it in the way I was told to. I had to claim the rental income as Miscellaneous Income and provide a description, but I was allowed to claim taxes and mortgage interest deductions on it which I was told I could not do.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4521