TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from excellent easy to understand Well explained everything in details
Date published: 2022-03-15
Rated 2 out of 5 by from Not great experience with the upgrade to Premiere I bought a new house moved in, had a friend stay in the old house for only about 40% of a "fair rental price" while I continued some repairs, then sold the old house 6 months later. So I needed some help figuring out all of that. I upgraded to "Live" (~$50 upgrade) and met with Lonnie who directed me to use a part of Turbo Tax that required me to upgrade to "Live Premiere". Well I did (another $50 upgrade) and after following instructions, Turbo Tax told me this didn't apply to my situation. So the tax expert was wrong and I upgraded to Premiere for nothing. This could have been avoided if he actually paid close attention to the details of my information. I then spent hours pouring over documents and rules and recalculating things on my own and finally figured out the software was mostly right (though tricky), but I had to adjust things. The expert was wrong, but there was no way to undo the upgrade to Premiere. I'm disappointed in the whole system being ambiguous and incorrect direction causing me unnecessary effort when what I paid for should have done it easily. Ultimately the right answer was because the rental was to a friend and less than a fair rental price, it was not considered a for-profit rental and I didn't have to claim it in the way I was told to. I had to claim the rental income as Miscellaneous Income and provide a description, but I was allowed to claim taxes and mortgage interest deductions on it which I was told I could not do.
Date published: 2022-03-15
Rated 4 out of 5 by from Turbo Tax is very helpful and informative. I love Turbo Tax and have used it for years. However, as my business tax situation becomes more complex in recent years, I have wished that the help sections for TT business would be tailored so that I could look through info that applies only to businesses and not have to sift through all of the information for the easier returns.
Date published: 2022-03-15
Rated 3 out of 5 by from IS EASY WITH TURBO TAX DOING MY TAX IS EASY BUT VERY EXPENSIVE. IT WOULD BE VERY GOOD IF YOU LOWERED THE PRICE AND SOME KIND OF GIFT FOR THOSE OF US WHO USE IT EVERY YEAR
Date published: 2022-03-15
Rated 3 out of 5 by from E-FILE RETURN REJECTED TWICE FOR WRONG 2020 AGI This is the third attempt to e-file. I am getting limited feedback from IRS thru the Turbo tax status that last year's AGI is rejected for being an incorrect matched to the IRS records. Last year's AGI is an automatic input in using Turbo Tax, no keying of that input was necessary in the original e-file. How could that be the error? Limited feedback is provided as to the problem to correct the issue. The AGI is used for security verification only. The AGI originally populated was correct as verified to the actual return, but it was rejected. Further insight is necessary, but no more detail provided. Therefore, I am left to guess as to a correct AGI number to use. I resubmitted using 2019 Amended AGI this time since it was processed last by the IRS in 2020. I am hoping this time it is accepted. I have used Turbo Tax over a decade and never have had an issue with this before. I am ok if it was my incorrect input, but it doesn't tell me that. I could be the IRS is using the last keyed AGI that it worked on from my Amended 2019 Return instead of the 2020 AGI that the program is asking for. There is No way to know what's at issue.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbotax live was great Turbotax live was great, i really enjoyed the experience.
Date published: 2022-03-15
Rated 4 out of 5 by from Problem with CD version Bought CD version which would not install. Had to install online.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo tax 2nd year I used them Ready to use this year I got upgraded to free full service
Date published: 2022-03-15
Rated 5 out of 5 by from LOVE TURBO TAX The ease of doing my taxes was great! I recommend the use of Turbo Tax!
Date published: 2022-03-15
Rated 5 out of 5 by from Turbotax keeps getting easier and easier I love that the more years I use TurboTax, the faster it becomes to do my taxes.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4520
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from excellent easy to understand Well explained everything in details
Date published: 2022-03-15
Rated 2 out of 5 by from Not great experience with the upgrade to Premiere I bought a new house moved in, had a friend stay in the old house for only about 40% of a "fair rental price" while I continued some repairs, then sold the old house 6 months later. So I needed some help figuring out all of that. I upgraded to "Live" (~$50 upgrade) and met with Lonnie who directed me to use a part of Turbo Tax that required me to upgrade to "Live Premiere". Well I did (another $50 upgrade) and after following instructions, Turbo Tax told me this didn't apply to my situation. So the tax expert was wrong and I upgraded to Premiere for nothing. This could have been avoided if he actually paid close attention to the details of my information. I then spent hours pouring over documents and rules and recalculating things on my own and finally figured out the software was mostly right (though tricky), but I had to adjust things. The expert was wrong, but there was no way to undo the upgrade to Premiere. I'm disappointed in the whole system being ambiguous and incorrect direction causing me unnecessary effort when what I paid for should have done it easily. Ultimately the right answer was because the rental was to a friend and less than a fair rental price, it was not considered a for-profit rental and I didn't have to claim it in the way I was told to. I had to claim the rental income as Miscellaneous Income and provide a description, but I was allowed to claim taxes and mortgage interest deductions on it which I was told I could not do.
Date published: 2022-03-15
Rated 4 out of 5 by from Turbo Tax is very helpful and informative. I love Turbo Tax and have used it for years. However, as my business tax situation becomes more complex in recent years, I have wished that the help sections for TT business would be tailored so that I could look through info that applies only to businesses and not have to sift through all of the information for the easier returns.
Date published: 2022-03-15
Rated 3 out of 5 by from IS EASY WITH TURBO TAX DOING MY TAX IS EASY BUT VERY EXPENSIVE. IT WOULD BE VERY GOOD IF YOU LOWERED THE PRICE AND SOME KIND OF GIFT FOR THOSE OF US WHO USE IT EVERY YEAR
Date published: 2022-03-15
Rated 3 out of 5 by from E-FILE RETURN REJECTED TWICE FOR WRONG 2020 AGI This is the third attempt to e-file. I am getting limited feedback from IRS thru the Turbo tax status that last year's AGI is rejected for being an incorrect matched to the IRS records. Last year's AGI is an automatic input in using Turbo Tax, no keying of that input was necessary in the original e-file. How could that be the error? Limited feedback is provided as to the problem to correct the issue. The AGI is used for security verification only. The AGI originally populated was correct as verified to the actual return, but it was rejected. Further insight is necessary, but no more detail provided. Therefore, I am left to guess as to a correct AGI number to use. I resubmitted using 2019 Amended AGI this time since it was processed last by the IRS in 2020. I am hoping this time it is accepted. I have used Turbo Tax over a decade and never have had an issue with this before. I am ok if it was my incorrect input, but it doesn't tell me that. I could be the IRS is using the last keyed AGI that it worked on from my Amended 2019 Return instead of the 2020 AGI that the program is asking for. There is No way to know what's at issue.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbotax live was great Turbotax live was great, i really enjoyed the experience.
Date published: 2022-03-15
Rated 4 out of 5 by from Problem with CD version Bought CD version which would not install. Had to install online.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo tax 2nd year I used them Ready to use this year I got upgraded to free full service
Date published: 2022-03-15
Rated 5 out of 5 by from LOVE TURBO TAX The ease of doing my taxes was great! I recommend the use of Turbo Tax!
Date published: 2022-03-15
Rated 5 out of 5 by from Turbotax keeps getting easier and easier I love that the more years I use TurboTax, the faster it becomes to do my taxes.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4520