TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from I'm so grateful for TurboTax! I used the TurboTax Live Full Service Basic and had a great experience! The accountant I was assigned was responsive and answered all of my questions quickly. I felt very comfortable letting her review/file my taxes with her 20+ years of experience. This was the best experience I had filing taxes, and now I won't dread next year's tax season!
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax was Fantastic...the staff was AWESOME! I worked mainly with Melinda, the Tax-Prep Assistant. She was very knowledgeable, Extremely friendly, and really knew the ins and out's of this program. I would not have gotten through is as quickly as I did without her. My Tax Expert truly is an "Expert!" This is the best tax filing experience I have ever had. No doubt about it - I will use the Live Full Service again next year, but every year thereafter!
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax is a wonderful platform! Turbo Tax took all of the burden off of my shoulders for my most complicated tax year to date! Working with a dedicated tax expert through Turbo Tax's Full Service platform helped me tremedously!
Date published: 2022-03-15
Rated 4 out of 5 by from Turbo tax works but can be challenging While I have not had issues our kids have had issues with making amendments
Date published: 2022-03-15
Rated 4 out of 5 by from Turbo Tax is my go to for filing every year I kept getting an error on the 1099 - DIV page. It gave me the option to choose blank for a date field but then would not except it. Representative had me select various instead and then it was expected. I am slightly uncomfortable with that solution.
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is good Nice and easy to use interface with everthing explained along the way.
Date published: 2022-03-15
Rated 3 out of 5 by from Meh! should tell you how to skip to std deduction up front. also, asks the same question too many times.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo tax is awesome Great site and easy to use . I don’t think I would ever use anything else to do my taxes.
Date published: 2022-03-15
Rated 4 out of 5 by from TurboTax is awesome It was great I appreciate the work done for my taxes
Date published: 2022-03-15
Rated 4 out of 5 by from Concerns Eventually, I got an answer after repeated calls and an email to the "Community." Being a former CPA, I understand there are more times than not that entries need to be forced for one reason or another in a software program. What I don't understand is when your knowable staff hear an answer from management and tell me I will not like the answer and the management answer is bogus. When you get the same bogus answer from 3 different manager, you need new managers. This is unacceptable customer service and not to mention you put your staff on the front lines in a bad position. The answer from your community was straight forward and understandable which was - Re: Form 1065 - QBI error "we don't know why this didn't populate directly from the total entry, but we have begun investigating the issue." They gave me a fix that worked.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4518
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I'm so grateful for TurboTax! I used the TurboTax Live Full Service Basic and had a great experience! The accountant I was assigned was responsive and answered all of my questions quickly. I felt very comfortable letting her review/file my taxes with her 20+ years of experience. This was the best experience I had filing taxes, and now I won't dread next year's tax season!
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax was Fantastic...the staff was AWESOME! I worked mainly with Melinda, the Tax-Prep Assistant. She was very knowledgeable, Extremely friendly, and really knew the ins and out's of this program. I would not have gotten through is as quickly as I did without her. My Tax Expert truly is an "Expert!" This is the best tax filing experience I have ever had. No doubt about it - I will use the Live Full Service again next year, but every year thereafter!
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax is a wonderful platform! Turbo Tax took all of the burden off of my shoulders for my most complicated tax year to date! Working with a dedicated tax expert through Turbo Tax's Full Service platform helped me tremedously!
Date published: 2022-03-15
Rated 4 out of 5 by from Turbo tax works but can be challenging While I have not had issues our kids have had issues with making amendments
Date published: 2022-03-15
Rated 4 out of 5 by from Turbo Tax is my go to for filing every year I kept getting an error on the 1099 - DIV page. It gave me the option to choose blank for a date field but then would not except it. Representative had me select various instead and then it was expected. I am slightly uncomfortable with that solution.
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is good Nice and easy to use interface with everthing explained along the way.
Date published: 2022-03-15
Rated 3 out of 5 by from Meh! should tell you how to skip to std deduction up front. also, asks the same question too many times.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo tax is awesome Great site and easy to use . I don’t think I would ever use anything else to do my taxes.
Date published: 2022-03-15
Rated 4 out of 5 by from TurboTax is awesome It was great I appreciate the work done for my taxes
Date published: 2022-03-15
Rated 4 out of 5 by from Concerns Eventually, I got an answer after repeated calls and an email to the "Community." Being a former CPA, I understand there are more times than not that entries need to be forced for one reason or another in a software program. What I don't understand is when your knowable staff hear an answer from management and tell me I will not like the answer and the management answer is bogus. When you get the same bogus answer from 3 different manager, you need new managers. This is unacceptable customer service and not to mention you put your staff on the front lines in a bad position. The answer from your community was straight forward and understandable which was - Re: Form 1065 - QBI error "we don't know why this didn't populate directly from the total entry, but we have begun investigating the issue." They gave me a fix that worked.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4518