TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by
PRINCE11 from
TURBO TAX ARE GREAT PLACE GREAT WORK
GREAT WORK NICE SERVICES I LIKE DOING MY TAXES WITH THEM
Date published: 2022-04-18
Rated 1 out of 5 by
RMath from
Failed customer service
A fix was promised on 4/15 (already too close to deadline) for addressing the "Gross Sales Price shouldn't be less than zero" issue for MA state return, but the customer service rep has disappeared leaving everyone hanging. One recommendation was to go and modify the actual data from the financial institutions, which should NOT be an option.
Date published: 2022-04-18
Rated 4 out of 5 by
Jerry011 from
Medical deductions needs work
For the most part I was able to use the Step-by-step without any problems, except for the medical deductions. When I entered my medical deductions I found the following problems: 1. I could not enter itemized or single entries for Medical from Step-by-step. I needed to go to Forms. 2. When I do go to Forms, it did not go to the entry I was working on in Schedule A or the Medical Expenses Worksheet. 3. There is no space between "entered",<the amount entered last year>, and "last" where the amount entered last year for medical expenses is shown. For example it shows "entered$15230.50last year" 4. Entering amounts on the form can be tricky. For example, if I type in a 3, it automatically fills in 3 or 3.00, even though I really want to put 3251 or 3251.26. Getting in contact with a live person for tax help or technical support is extremely difficult.
Date published: 2022-04-18
Rated 5 out of 5 by
CEJ74 from
TurboTax Is Awesome!!
TurboTax combined with the expert assistance made this process smooth and left me confident I was accurately completing my Federal and State returns.
Date published: 2022-04-18
Rated 4 out of 5 by
KTurner67 from
Turbotax is very good, but needs some improvements
An example of improvement: if there are multiple W2 forms, and you are unable to import them, and have to type them in, you are forced to enter the Employers Federal ID twice, why can you not keep that from the original entry?
Date published: 2022-04-18
Rated 5 out of 5 by
sdfdscvdbehagw from
Repeat Customer!
I have used Turbo Tax for several years and love that it is extremely helpful for what I need!
Date published: 2022-04-18
Rated 2 out of 5 by
TiredoftheUpsell from
Turbo Tax is trying to hard to up sell
The upselling of TurboTax Max and other enhancements are over the top. They need to stop and just be helpful in filing taxes. This is likely the last year I will be using Turbo Tax.
Date published: 2022-04-18
Rated 5 out of 5 by
Big Al5 from
Turbo Tax is AWESOME
Easy to use, and walks you through the entire process!
Date published: 2022-04-18
Rated 5 out of 5 by
Mrs P from
Awesome
Use Turbo Tax each year and I love it! Great Tax program and easy to navigate.
Date published: 2022-04-18
Rated 1 out of 5 by
Amb3rJ0 from
Was charges for two packages!
I was charged for two TurboTax packages and now I'm unable to get a refund, I selected to pay $49 and I ended up paying $102.78, this is not right. I have used TurboTax for many years and this has never happened!
All TurboTax® Offerings Reviews - Page 4514
Date published: 2022-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
PRINCE11 from
TURBO TAX ARE GREAT PLACE GREAT WORK
GREAT WORK NICE SERVICES I LIKE DOING MY TAXES WITH THEM
Date published: 2022-04-18
Rated 1 out of 5 by
RMath from
Failed customer service
A fix was promised on 4/15 (already too close to deadline) for addressing the "Gross Sales Price shouldn't be less than zero" issue for MA state return, but the customer service rep has disappeared leaving everyone hanging. One recommendation was to go and modify the actual data from the financial institutions, which should NOT be an option.
Date published: 2022-04-18
Rated 4 out of 5 by
Jerry011 from
Medical deductions needs work
For the most part I was able to use the Step-by-step without any problems, except for the medical deductions. When I entered my medical deductions I found the following problems: 1. I could not enter itemized or single entries for Medical from Step-by-step. I needed to go to Forms. 2. When I do go to Forms, it did not go to the entry I was working on in Schedule A or the Medical Expenses Worksheet. 3. There is no space between "entered",<the amount entered last year>, and "last" where the amount entered last year for medical expenses is shown. For example it shows "entered$15230.50last year" 4. Entering amounts on the form can be tricky. For example, if I type in a 3, it automatically fills in 3 or 3.00, even though I really want to put 3251 or 3251.26. Getting in contact with a live person for tax help or technical support is extremely difficult.
Date published: 2022-04-18
Rated 5 out of 5 by
CEJ74 from
TurboTax Is Awesome!!
TurboTax combined with the expert assistance made this process smooth and left me confident I was accurately completing my Federal and State returns.
Date published: 2022-04-18
Rated 4 out of 5 by
KTurner67 from
Turbotax is very good, but needs some improvements
An example of improvement: if there are multiple W2 forms, and you are unable to import them, and have to type them in, you are forced to enter the Employers Federal ID twice, why can you not keep that from the original entry?
Date published: 2022-04-18
Rated 5 out of 5 by
sdfdscvdbehagw from
Repeat Customer!
I have used Turbo Tax for several years and love that it is extremely helpful for what I need!
Date published: 2022-04-18
Rated 2 out of 5 by
TiredoftheUpsell from
Turbo Tax is trying to hard to up sell
The upselling of TurboTax Max and other enhancements are over the top. They need to stop and just be helpful in filing taxes. This is likely the last year I will be using Turbo Tax.
Date published: 2022-04-18
Rated 5 out of 5 by
Big Al5 from
Turbo Tax is AWESOME
Easy to use, and walks you through the entire process!
Date published: 2022-04-18
Rated 5 out of 5 by
Mrs P from
Awesome
Use Turbo Tax each year and I love it! Great Tax program and easy to navigate.
Date published: 2022-04-18
Rated 1 out of 5 by
Amb3rJ0 from
Was charges for two packages!
I was charged for two TurboTax packages and now I'm unable to get a refund, I selected to pay $49 and I ended up paying $102.78, this is not right. I have used TurboTax for many years and this has never happened!
All TurboTax® Offerings Reviews - Page 4514
Date published: 2022-04-18