TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TURBO TAX ARE GREAT PLACE GREAT WORK GREAT WORK NICE SERVICES I LIKE DOING MY TAXES WITH THEM
Date published: 2022-04-18
Rated 1 out of 5 by from Failed customer service A fix was promised on 4/15 (already too close to deadline) for addressing the "Gross Sales Price shouldn't be less than zero" issue for MA state return, but the customer service rep has disappeared leaving everyone hanging. One recommendation was to go and modify the actual data from the financial institutions, which should NOT be an option.
Date published: 2022-04-18
Rated 4 out of 5 by from Medical deductions needs work For the most part I was able to use the Step-by-step without any problems, except for the medical deductions. When I entered my medical deductions I found the following problems: 1. I could not enter itemized or single entries for Medical from Step-by-step. I needed to go to Forms. 2. When I do go to Forms, it did not go to the entry I was working on in Schedule A or the Medical Expenses Worksheet. 3. There is no space between "entered",<the amount entered last year>, and "last" where the amount entered last year for medical expenses is shown. For example it shows "entered$15230.50last year" 4. Entering amounts on the form can be tricky. For example, if I type in a 3, it automatically fills in 3 or 3.00, even though I really want to put 3251 or 3251.26. Getting in contact with a live person for tax help or technical support is extremely difficult.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax Is Awesome!! TurboTax combined with the expert assistance made this process smooth and left me confident I was accurately completing my Federal and State returns.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbotax is very good, but needs some improvements An example of improvement: if there are multiple W2 forms, and you are unable to import them, and have to type them in, you are forced to enter the Employers Federal ID twice, why can you not keep that from the original entry?
Date published: 2022-04-18
Rated 5 out of 5 by from Repeat Customer! I have used Turbo Tax for several years and love that it is extremely helpful for what I need!
Date published: 2022-04-18
Rated 2 out of 5 by from Turbo Tax is trying to hard to up sell The upselling of TurboTax Max and other enhancements are over the top. They need to stop and just be helpful in filing taxes. This is likely the last year I will be using Turbo Tax.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is AWESOME Easy to use, and walks you through the entire process!
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome Use Turbo Tax each year and I love it! Great Tax program and easy to navigate.
Date published: 2022-04-18
Rated 1 out of 5 by from Was charges for two packages! I was charged for two TurboTax packages and now I'm unable to get a refund, I selected to pay $49 and I ended up paying $102.78, this is not right. I have used TurboTax for many years and this has never happened!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 4514
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX ARE GREAT PLACE GREAT WORK GREAT WORK NICE SERVICES I LIKE DOING MY TAXES WITH THEM
Date published: 2022-04-18
Rated 1 out of 5 by from Failed customer service A fix was promised on 4/15 (already too close to deadline) for addressing the "Gross Sales Price shouldn't be less than zero" issue for MA state return, but the customer service rep has disappeared leaving everyone hanging. One recommendation was to go and modify the actual data from the financial institutions, which should NOT be an option.
Date published: 2022-04-18
Rated 4 out of 5 by from Medical deductions needs work For the most part I was able to use the Step-by-step without any problems, except for the medical deductions. When I entered my medical deductions I found the following problems: 1. I could not enter itemized or single entries for Medical from Step-by-step. I needed to go to Forms. 2. When I do go to Forms, it did not go to the entry I was working on in Schedule A or the Medical Expenses Worksheet. 3. There is no space between "entered",<the amount entered last year>, and "last" where the amount entered last year for medical expenses is shown. For example it shows "entered$15230.50last year" 4. Entering amounts on the form can be tricky. For example, if I type in a 3, it automatically fills in 3 or 3.00, even though I really want to put 3251 or 3251.26. Getting in contact with a live person for tax help or technical support is extremely difficult.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax Is Awesome!! TurboTax combined with the expert assistance made this process smooth and left me confident I was accurately completing my Federal and State returns.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbotax is very good, but needs some improvements An example of improvement: if there are multiple W2 forms, and you are unable to import them, and have to type them in, you are forced to enter the Employers Federal ID twice, why can you not keep that from the original entry?
Date published: 2022-04-18
Rated 5 out of 5 by from Repeat Customer! I have used Turbo Tax for several years and love that it is extremely helpful for what I need!
Date published: 2022-04-18
Rated 2 out of 5 by from Turbo Tax is trying to hard to up sell The upselling of TurboTax Max and other enhancements are over the top. They need to stop and just be helpful in filing taxes. This is likely the last year I will be using Turbo Tax.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is AWESOME Easy to use, and walks you through the entire process!
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome Use Turbo Tax each year and I love it! Great Tax program and easy to navigate.
Date published: 2022-04-18
Rated 1 out of 5 by from Was charges for two packages! I was charged for two TurboTax packages and now I'm unable to get a refund, I selected to pay $49 and I ended up paying $102.78, this is not right. I have used TurboTax for many years and this has never happened!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 4514