TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281676 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is Just Fine TurboTax is a quality product. I've been using it since 1989. It is efficient and has incorporated very informative "HELP" features. This year I had a little trouble when I used my credit card to pay for state e-File, I got stuck in a loop when attempting to enter credit card info. I initially was asked to login to the Intuit site using the TurboTax app then got redirected to the Inuit website where it required me to login again, then after filling in card info and ordering payment, I got in a loop where TurboTax did not refresh and the screen still only offered the two options to pay by credit card or deduct fee from my return. I tried the credit card button again and it sent me back to login to Intuit for the third time. So I closed the Intuit site login sreen in my browser and then TurboTax seemed to refresh properly.
Date published: 2021-10-09
Rated 5 out of 5 by from User Friendly Fantabulous! Easy to use and review. User friendly for those not so brave to file taxes on their own!
Date published: 2021-10-09
Rated 3 out of 5 by from Good product I have used Turbo Tax for over 20 years. But this time in 2020 I was very disappointed that there was no good way to handle the IRA rollover of the Required Minimum withdrawal for those who took the RMD then had to rollover due to the Cares Act which made it unnecessary to take the RMD. I had to call the help desk and after a lot of trial and error, the agent figured out a work around to enter the rollover amount so I won't have to pay tax on it.
Date published: 2021-10-09
Rated 1 out of 5 by from This is terrible on an iPhone Terrible! I would not wish this on my worst enemy!
Date published: 2021-10-09
Rated 4 out of 5 by from You got a SSN wrong !! After many years of using TurboTax, you somehow got one of our social security numbers wrong, and the IRS rejected the return. But, you notified us and we got the return corrected and efiled again. We will thank you for that.
Date published: 2021-10-09
Rated 5 out of 5 by from Turbo Tax is Awesome! Used the live help option this year and it was great! Lydia did a great job helping me :)
Date published: 2021-10-09
Rated 4 out of 5 by from Good experience I like that there was more than one option to receive my return
Date published: 2021-10-09
Rated 5 out of 5 by from Awesome The walk through step by step makes the process not so stressful.
Date published: 2021-10-09
Rated 5 out of 5 by from It was easy and good I like this way it’s was too easy and I file by myself
Date published: 2021-10-09
Rated 5 out of 5 by from very easy to use and quick very easy to use and quick.it saved me $5000 that i was paying a CPA firm
Date published: 2021-10-09
All TurboTax® Offerings Reviews - Page 4512
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is Just Fine TurboTax is a quality product. I've been using it since 1989. It is efficient and has incorporated very informative "HELP" features. This year I had a little trouble when I used my credit card to pay for state e-File, I got stuck in a loop when attempting to enter credit card info. I initially was asked to login to the Intuit site using the TurboTax app then got redirected to the Inuit website where it required me to login again, then after filling in card info and ordering payment, I got in a loop where TurboTax did not refresh and the screen still only offered the two options to pay by credit card or deduct fee from my return. I tried the credit card button again and it sent me back to login to Intuit for the third time. So I closed the Intuit site login sreen in my browser and then TurboTax seemed to refresh properly.
Date published: 2021-10-09
Rated 5 out of 5 by from User Friendly Fantabulous! Easy to use and review. User friendly for those not so brave to file taxes on their own!
Date published: 2021-10-09
Rated 3 out of 5 by from Good product I have used Turbo Tax for over 20 years. But this time in 2020 I was very disappointed that there was no good way to handle the IRA rollover of the Required Minimum withdrawal for those who took the RMD then had to rollover due to the Cares Act which made it unnecessary to take the RMD. I had to call the help desk and after a lot of trial and error, the agent figured out a work around to enter the rollover amount so I won't have to pay tax on it.
Date published: 2021-10-09
Rated 1 out of 5 by from This is terrible on an iPhone Terrible! I would not wish this on my worst enemy!
Date published: 2021-10-09
Rated 4 out of 5 by from You got a SSN wrong !! After many years of using TurboTax, you somehow got one of our social security numbers wrong, and the IRS rejected the return. But, you notified us and we got the return corrected and efiled again. We will thank you for that.
Date published: 2021-10-09
Rated 5 out of 5 by from Turbo Tax is Awesome! Used the live help option this year and it was great! Lydia did a great job helping me :)
Date published: 2021-10-09
Rated 4 out of 5 by from Good experience I like that there was more than one option to receive my return
Date published: 2021-10-09
Rated 5 out of 5 by from Awesome The walk through step by step makes the process not so stressful.
Date published: 2021-10-09
Rated 5 out of 5 by from It was easy and good I like this way it’s was too easy and I file by myself
Date published: 2021-10-09
Rated 5 out of 5 by from very easy to use and quick very easy to use and quick.it saved me $5000 that i was paying a CPA firm
Date published: 2021-10-09
All TurboTax® Offerings Reviews - Page 4512