TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Critique of My Turbo Tax Experience Your agents uniformly did their best and were very polite. Knowledge levels between agents was very uneven. Tax prep software was very good as always. Your E-Delivery system I would rate an F this year. This was a grave disappointment, as I have used your E-filing method for years w/o issue. After 3 rejections reportedly over mismatch of AGI with IRS records, I gave up and mailed return. Note: The AGI for 2021 I tried to submit as my security ID DID match my IRS.gov record as I went to that site, checked and printed this out for my proof. Software instructions on what forms need to be included with mail return leave out answers to what forms need to be included with return if you want your refund electronically forwarded. (i.e. I completed the bank details to do that in Turbo Tax, but no print forms were generated to go with my mailed return that indicated I wanted an E-refund. How does the IRS know where to electronically send the refund w/o instructions?)
Date published: 2023-04-06
Rated 3 out of 5 by from Worst like last year K-1 forms do not work as intended, you pick form for one of the filers, but choice is not saved
Date published: 2023-04-06
Rated 5 out of 5 by from Great software. Fast and easy. Took little time to do a somewhat complicated tax return. I love that all my info transfers from year to year.
Date published: 2023-04-06
Rated 1 out of 5 by from not using after this year cost is a joke I have used this service for the past 8 years and after filing this year which costs 294 to file my taxes I will no longer use this service.
Date published: 2023-04-06
Rated 4 out of 5 by from solid experience it stalled out twice but i could get through by taking a step back then returning to that tab
Date published: 2023-04-06
Rated 5 out of 5 by from Easy Taxes Ever TurboTax guided me through the whole process. I’ll never use another tax company.
Date published: 2023-04-06
Rated 5 out of 5 by from It is great Very helpful. Takes you step by step throughout the whole process
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax works for me I was able to get my questions answered about my current taxes and future tax concerns.
Date published: 2023-04-06
Rated 5 out of 5 by from All good. No issues. Was so quick and easy. Seamless in all aspects. Thank you, -D
Date published: 2023-04-06
Rated 1 out of 5 by from AWFUL. tells you your refund is a certain amount back but it ends up having MANY hidden fees so you're down to nothing.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4507
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Critique of My Turbo Tax Experience Your agents uniformly did their best and were very polite. Knowledge levels between agents was very uneven. Tax prep software was very good as always. Your E-Delivery system I would rate an F this year. This was a grave disappointment, as I have used your E-filing method for years w/o issue. After 3 rejections reportedly over mismatch of AGI with IRS records, I gave up and mailed return. Note: The AGI for 2021 I tried to submit as my security ID DID match my IRS.gov record as I went to that site, checked and printed this out for my proof. Software instructions on what forms need to be included with mail return leave out answers to what forms need to be included with return if you want your refund electronically forwarded. (i.e. I completed the bank details to do that in Turbo Tax, but no print forms were generated to go with my mailed return that indicated I wanted an E-refund. How does the IRS know where to electronically send the refund w/o instructions?)
Date published: 2023-04-06
Rated 3 out of 5 by from Worst like last year K-1 forms do not work as intended, you pick form for one of the filers, but choice is not saved
Date published: 2023-04-06
Rated 5 out of 5 by from Great software. Fast and easy. Took little time to do a somewhat complicated tax return. I love that all my info transfers from year to year.
Date published: 2023-04-06
Rated 1 out of 5 by from not using after this year cost is a joke I have used this service for the past 8 years and after filing this year which costs 294 to file my taxes I will no longer use this service.
Date published: 2023-04-06
Rated 4 out of 5 by from solid experience it stalled out twice but i could get through by taking a step back then returning to that tab
Date published: 2023-04-06
Rated 5 out of 5 by from Easy Taxes Ever TurboTax guided me through the whole process. I’ll never use another tax company.
Date published: 2023-04-06
Rated 5 out of 5 by from It is great Very helpful. Takes you step by step throughout the whole process
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax works for me I was able to get my questions answered about my current taxes and future tax concerns.
Date published: 2023-04-06
Rated 5 out of 5 by from All good. No issues. Was so quick and easy. Seamless in all aspects. Thank you, -D
Date published: 2023-04-06
Rated 1 out of 5 by from AWFUL. tells you your refund is a certain amount back but it ends up having MANY hidden fees so you're down to nothing.
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4507