TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Stuck in the 80s I'm so very sorry to say that the Desktop Business product appears to not be functioning like I expected. The two people I spoke to in the call center were so kind, but unfortunately they did not have the ability to see my return nor answer my questions. And the Business-specific line provided actually routes to Canada and no longer works. Specific product feedback: It's hard to edit the various forms because the box size that the forms appear in is so small. I entered $22 of amortization expense and it keeps coming up as a charitable contribution. When I try to print to PDF it continues to say error and closes TurboTax. At the end when I try to view PDF it says cannot view PDF. The software does not update all net income numbers through the return, so I have to manually calculate the correct net income then manually type it in to the various parts of the return. I beg you to please update your software. I work in finance full-time. I am familiar with the tax code, and with 1031 exchanges. So my suspicion is that if I am having this much trouble completing a return, then your customers who do not work in finance full-time are probably having more trouble, or are making mistakes and do not know it.
Date published: 2022-03-13
Rated 4 out of 5 by from GOOD VERY EFFICIENT, EASY TO USE. WILL USE AGAIN NEXT YEAR
Date published: 2022-03-13
Rated 5 out of 5 by from Expert was fantastic My TurboTax expert was extremely helpful. She was extremely responsive to any questions I had and quickly turned around my complicated return that included multiple states and multiple jobs. She reminded me where I could write off expenses for my freelancing and gave me advice I needed for next year. She couldn't have been better
Date published: 2022-03-13
Rated 5 out of 5 by from as usual i love to use turbo tax the process is easy to follow and every question I had was addressed will use this method next year
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is the Best Every year I use Turbo Tax and it is easy. I love how they already break down everything for me. I am 49 and I have never hired an accountant!
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome Great service - very pleased throughout - look forward to doing business again
Date published: 2022-03-13
Rated 5 out of 5 by from Great and super easy! I filed my daughter's return! So easy and fast! Great product! Fast and efficient.
Date published: 2022-03-13
Rated 5 out of 5 by from ''the best of all times'' OUTSTANDING ... UNIQUE ...SUPER FAST & EASY TO USE
Date published: 2022-03-13
Rated 5 out of 5 by from Easy and Efficient Leonette was very helpful and quick to respond to questions
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo tax is amazing Linda was wonderful she helped me file my taxes within 2 days of me talking to her
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4501
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Stuck in the 80s I'm so very sorry to say that the Desktop Business product appears to not be functioning like I expected. The two people I spoke to in the call center were so kind, but unfortunately they did not have the ability to see my return nor answer my questions. And the Business-specific line provided actually routes to Canada and no longer works. Specific product feedback: It's hard to edit the various forms because the box size that the forms appear in is so small. I entered $22 of amortization expense and it keeps coming up as a charitable contribution. When I try to print to PDF it continues to say error and closes TurboTax. At the end when I try to view PDF it says cannot view PDF. The software does not update all net income numbers through the return, so I have to manually calculate the correct net income then manually type it in to the various parts of the return. I beg you to please update your software. I work in finance full-time. I am familiar with the tax code, and with 1031 exchanges. So my suspicion is that if I am having this much trouble completing a return, then your customers who do not work in finance full-time are probably having more trouble, or are making mistakes and do not know it.
Date published: 2022-03-13
Rated 4 out of 5 by from GOOD VERY EFFICIENT, EASY TO USE. WILL USE AGAIN NEXT YEAR
Date published: 2022-03-13
Rated 5 out of 5 by from Expert was fantastic My TurboTax expert was extremely helpful. She was extremely responsive to any questions I had and quickly turned around my complicated return that included multiple states and multiple jobs. She reminded me where I could write off expenses for my freelancing and gave me advice I needed for next year. She couldn't have been better
Date published: 2022-03-13
Rated 5 out of 5 by from as usual i love to use turbo tax the process is easy to follow and every question I had was addressed will use this method next year
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo Tax is the Best Every year I use Turbo Tax and it is easy. I love how they already break down everything for me. I am 49 and I have never hired an accountant!
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome Great service - very pleased throughout - look forward to doing business again
Date published: 2022-03-13
Rated 5 out of 5 by from Great and super easy! I filed my daughter's return! So easy and fast! Great product! Fast and efficient.
Date published: 2022-03-13
Rated 5 out of 5 by from ''the best of all times'' OUTSTANDING ... UNIQUE ...SUPER FAST & EASY TO USE
Date published: 2022-03-13
Rated 5 out of 5 by from Easy and Efficient Leonette was very helpful and quick to respond to questions
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo tax is amazing Linda was wonderful she helped me file my taxes within 2 days of me talking to her
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4501