TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281648 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax is so easy to use! I've been using TurboTax for over ten years and every year it helps me navigate the unknown when it comes to filing taxes. Every year I approach tax filing season with dread, but after just a few hours, I've filed my taxes and can relax knowing I did it right.
Date published: 2021-10-15
Rated 2 out of 5 by from Turbp tax is missing search feature Turbo tax is missing a search (maybe sort) capability on entering charitable deductions. I copy the organizations from year to year and I need to find an organization that I contributed to. the only way is to manually look through the list. I have many contributions and it is extremely difficult to find. It is a waste to have to re-enter every year.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbotax support did a great job After I mucked things up, your support rep patiently walked me through the maze and fixed the issues. He did an excellent job with tremendous focus on the task on hand and with great courtesy and professionalism.
Date published: 2021-10-15
Rated 5 out of 5 by from Keep-Up the good work I've been with you guys from your very beginning, in 1960'a and it just keep getting better and easier. Keep-Up your grate-work! G.O.O.
Date published: 2021-10-15
Rated 3 out of 5 by from Reporting software bugs is missing I encounter periodically "bugs". TT makes it very difficult to report the bugs, and to receive confirmation of the bugs. I used the "Tell Us What You Think" feature multiple times in the past two years. I never heard back from anyone. Additionally, on October 14 & 15, 2021, the feature was not working and only produced an error message on hitting send.
Date published: 2021-10-15
Rated 5 out of 5 by from Very helpful and flowing I liked the way all the question and information was presented.
Date published: 2021-10-15
Rated 5 out of 5 by from Taxes aren't fun, but TurboTax made them easier! Although 2020 was the absolutely WORST year to start a business, I am glad that (a) it's over and (b) TurboTax has helped me file my taxes on time (by the October 15th extension deadline). Going into 2022, I will definitely know that a tax professional is available to reach out to when the time comes to file again (which is a tremendous relief).
Date published: 2021-10-15
Rated 5 out of 5 by from great service my rep was very knowledgable and helpful with my difficult tax return.
Date published: 2021-10-15
Rated 3 out of 5 by from This year versions was very buggy Got on to the online version in 2018. However, 2020 has been a nightmare. I spent hours on my own time and almost 3 hours with support (two people) trying to circumvent buggy software issues. Finally, thanks to some dedicated resources on support, I closed the return. I will gladly speak to Turbotax team to explain the issues I faced. Hopefully they will introduce further diligence in their processes and release testing.
Date published: 2021-10-15
Rated 5 out of 5 by from Love using Turbo Tax Turbo Tax is simple enough where anyone can use it. Love the ease of use, but most importantly, love the fact that most if not all your questions can be easily/immediately answered.
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 46
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is so easy to use! I've been using TurboTax for over ten years and every year it helps me navigate the unknown when it comes to filing taxes. Every year I approach tax filing season with dread, but after just a few hours, I've filed my taxes and can relax knowing I did it right.
Date published: 2021-10-15
Rated 2 out of 5 by from Turbp tax is missing search feature Turbo tax is missing a search (maybe sort) capability on entering charitable deductions. I copy the organizations from year to year and I need to find an organization that I contributed to. the only way is to manually look through the list. I have many contributions and it is extremely difficult to find. It is a waste to have to re-enter every year.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbotax support did a great job After I mucked things up, your support rep patiently walked me through the maze and fixed the issues. He did an excellent job with tremendous focus on the task on hand and with great courtesy and professionalism.
Date published: 2021-10-15
Rated 5 out of 5 by from Keep-Up the good work I've been with you guys from your very beginning, in 1960'a and it just keep getting better and easier. Keep-Up your grate-work! G.O.O.
Date published: 2021-10-15
Rated 3 out of 5 by from Reporting software bugs is missing I encounter periodically "bugs". TT makes it very difficult to report the bugs, and to receive confirmation of the bugs. I used the "Tell Us What You Think" feature multiple times in the past two years. I never heard back from anyone. Additionally, on October 14 & 15, 2021, the feature was not working and only produced an error message on hitting send.
Date published: 2021-10-15
Rated 5 out of 5 by from Very helpful and flowing I liked the way all the question and information was presented.
Date published: 2021-10-15
Rated 5 out of 5 by from Taxes aren't fun, but TurboTax made them easier! Although 2020 was the absolutely WORST year to start a business, I am glad that (a) it's over and (b) TurboTax has helped me file my taxes on time (by the October 15th extension deadline). Going into 2022, I will definitely know that a tax professional is available to reach out to when the time comes to file again (which is a tremendous relief).
Date published: 2021-10-15
Rated 5 out of 5 by from great service my rep was very knowledgable and helpful with my difficult tax return.
Date published: 2021-10-15
Rated 3 out of 5 by from This year versions was very buggy Got on to the online version in 2018. However, 2020 has been a nightmare. I spent hours on my own time and almost 3 hours with support (two people) trying to circumvent buggy software issues. Finally, thanks to some dedicated resources on support, I closed the return. I will gladly speak to Turbotax team to explain the issues I faced. Hopefully they will introduce further diligence in their processes and release testing.
Date published: 2021-10-15
Rated 5 out of 5 by from Love using Turbo Tax Turbo Tax is simple enough where anyone can use it. Love the ease of use, but most importantly, love the fact that most if not all your questions can be easily/immediately answered.
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 46