TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from Truly Helpful First time I used Turbo Tax Live Full Service. Everything was done professionally. I would have been helpful if at the beginning the time frame would have been more fully explained. I am used to doing my own and completed them in a few hours. This process took weeks.
Date published: 2022-03-12
Rated 2 out of 5 by from Mismatches on App's behavior Last year's return import data wasn't displaying, I had to pick categories before they were showing up again. Once can safely assume that from year to year there will be a W2 form in ones return. Why not showing all the categories and amounts from previous year? It seems this is a bug compared to previous years.
Date published: 2022-03-12
Rated 3 out of 5 by from Website needs updating! I found when using the "tool" to determine what service is right for you (clicking the boxes) they are a bit too vague. I did not click on the box "I sold stock, crypto, or own rental property" because none of them applied to me for the 2021 tax year. I did not sell any stock for several years. When I finished clicking the boxes that applied to me, it recommended the deluxe service, which was the service I had used in the past 2 previous years. So I went with that one. Much to my dismay, after the expert finished preparing my taxes and I was checking out, it said I HAD to upgrade to Premier service because they had used the Schedule D form (Which BTW they had used in the past 2 years for carryover stock losses). I felt this was very unfair and I feel they should let you know this upfront BEFORE you get to the check out point. I feel the website tool in choosing the appropriate service needs to be way more clear and also you should be notified in the beginning that the service you chose is not suitable for you.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo tax Experience Very easy trouble free always someone their if you need them.
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax is the Best! Always easy to click through, even when filing jointly for the first time!
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo tax Is awesome and have very helpful people I was having trouble checking out and me expert helped me with that and answered all my questions I had.
Date published: 2022-03-12
Rated 4 out of 5 by from Glitch When I got to submitting by efile it didn't go through because of an email verification. It took a call to support to realize that I was supposed to go to the Intuit website to do that. It would have been helpful to have listed that somewhere.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbotax turbotax is very easy to use, asking everything , so you don't worry missing
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is great I am using TurboTax Premier Service. One comment - Not all Tax Experts have deep knowledge of the software and patience to understand the question and advise the customer.
Date published: 2022-03-12
Rated 5 out of 5 by from Excellent Excellent product, easy to use. Will use again for sure.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4500
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Truly Helpful First time I used Turbo Tax Live Full Service. Everything was done professionally. I would have been helpful if at the beginning the time frame would have been more fully explained. I am used to doing my own and completed them in a few hours. This process took weeks.
Date published: 2022-03-12
Rated 2 out of 5 by from Mismatches on App's behavior Last year's return import data wasn't displaying, I had to pick categories before they were showing up again. Once can safely assume that from year to year there will be a W2 form in ones return. Why not showing all the categories and amounts from previous year? It seems this is a bug compared to previous years.
Date published: 2022-03-12
Rated 3 out of 5 by from Website needs updating! I found when using the "tool" to determine what service is right for you (clicking the boxes) they are a bit too vague. I did not click on the box "I sold stock, crypto, or own rental property" because none of them applied to me for the 2021 tax year. I did not sell any stock for several years. When I finished clicking the boxes that applied to me, it recommended the deluxe service, which was the service I had used in the past 2 previous years. So I went with that one. Much to my dismay, after the expert finished preparing my taxes and I was checking out, it said I HAD to upgrade to Premier service because they had used the Schedule D form (Which BTW they had used in the past 2 years for carryover stock losses). I felt this was very unfair and I feel they should let you know this upfront BEFORE you get to the check out point. I feel the website tool in choosing the appropriate service needs to be way more clear and also you should be notified in the beginning that the service you chose is not suitable for you.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo tax Experience Very easy trouble free always someone their if you need them.
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax is the Best! Always easy to click through, even when filing jointly for the first time!
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo tax Is awesome and have very helpful people I was having trouble checking out and me expert helped me with that and answered all my questions I had.
Date published: 2022-03-12
Rated 4 out of 5 by from Glitch When I got to submitting by efile it didn't go through because of an email verification. It took a call to support to realize that I was supposed to go to the Intuit website to do that. It would have been helpful to have listed that somewhere.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbotax turbotax is very easy to use, asking everything , so you don't worry missing
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is great I am using TurboTax Premier Service. One comment - Not all Tax Experts have deep knowledge of the software and patience to understand the question and advise the customer.
Date published: 2022-03-12
Rated 5 out of 5 by from Excellent Excellent product, easy to use. Will use again for sure.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4500