TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Turbo Tax upgraded me without explaining WHY! I have been using TurboTax for 6 years on my own and before that as a family. This is the first time I got to a point and I had to contact someone for help because I did not understand what was happening. I was upgraded and I didn't have that explained at the time. The person who assisted me on the phone was REALLY GREAT, but the software should have explained what was happening so I wasn't surprised with additional costs at the end.
Date published: 2023-04-03
Rated 5 out of 5 by from Trust TurboTax I don't have an extremely complicated situation for tax form completion but certainly not easy. TurboTax finds and completes the correct forms with minimal help from me. I've been using TurboTax for 30 years without a problem completing forms or without IRS indicating a problem. I trust TurboTax!
Date published: 2023-04-03
Rated 5 out of 5 by from Easier than expected! I have never done my taxes. My mom told me that TurboTax was the best so I chose to do it this way. Other people said I should have someone do them for me but this was the best way for me!
Date published: 2023-04-03
Rated 4 out of 5 by from Very Easy Really like the process and I am planning on using it again next year.
Date published: 2023-04-03
Rated 5 out of 5 by from Used for Years Started with Turbo Tax many years ago and it keeps getting better and easier to use.
Date published: 2023-04-03
Rated 1 out of 5 by from expensive turbo tax has become a costly experience. next year i will be using a different program
Date published: 2023-04-03
Rated 1 out of 5 by from Glitchy and Frustrating Forced me to hand enter duplicate W2's, then made me delete them. Logged me out randomly while entering info numerous times, causing me to have to redo sections. I did not time out, either - it wasn't that.
Date published: 2023-04-03
Rated 5 out of 5 by from easy peasy This could not been any easier for me especially being able to view documnets from previous tax years
Date published: 2023-04-03
Rated 4 out of 5 by from First time user It was a great experience, but wish had someone to ask questions live, it was overwhelming, not knowing if did something wrong.
Date published: 2023-04-03
Rated 4 out of 5 by from Effective tool, but missing some key functions. I have never been able to successfully import forms from my financial institutions, even those that show in the lists. While initially asked if we had IRS identity protections, Turbo tax never prompted for entry. I did find one question in the help search that identified the same issue. I was one click away from submitting a return that surely would have been rejected had I not returned to find where to enter the PIN.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4492
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax upgraded me without explaining WHY! I have been using TurboTax for 6 years on my own and before that as a family. This is the first time I got to a point and I had to contact someone for help because I did not understand what was happening. I was upgraded and I didn't have that explained at the time. The person who assisted me on the phone was REALLY GREAT, but the software should have explained what was happening so I wasn't surprised with additional costs at the end.
Date published: 2023-04-03
Rated 5 out of 5 by from Trust TurboTax I don't have an extremely complicated situation for tax form completion but certainly not easy. TurboTax finds and completes the correct forms with minimal help from me. I've been using TurboTax for 30 years without a problem completing forms or without IRS indicating a problem. I trust TurboTax!
Date published: 2023-04-03
Rated 5 out of 5 by from Easier than expected! I have never done my taxes. My mom told me that TurboTax was the best so I chose to do it this way. Other people said I should have someone do them for me but this was the best way for me!
Date published: 2023-04-03
Rated 4 out of 5 by from Very Easy Really like the process and I am planning on using it again next year.
Date published: 2023-04-03
Rated 5 out of 5 by from Used for Years Started with Turbo Tax many years ago and it keeps getting better and easier to use.
Date published: 2023-04-03
Rated 1 out of 5 by from expensive turbo tax has become a costly experience. next year i will be using a different program
Date published: 2023-04-03
Rated 1 out of 5 by from Glitchy and Frustrating Forced me to hand enter duplicate W2's, then made me delete them. Logged me out randomly while entering info numerous times, causing me to have to redo sections. I did not time out, either - it wasn't that.
Date published: 2023-04-03
Rated 5 out of 5 by from easy peasy This could not been any easier for me especially being able to view documnets from previous tax years
Date published: 2023-04-03
Rated 4 out of 5 by from First time user It was a great experience, but wish had someone to ask questions live, it was overwhelming, not knowing if did something wrong.
Date published: 2023-04-03
Rated 4 out of 5 by from Effective tool, but missing some key functions. I have never been able to successfully import forms from my financial institutions, even those that show in the lists. While initially asked if we had IRS identity protections, Turbo tax never prompted for entry. I did find one question in the help search that identified the same issue. I was one click away from submitting a return that surely would have been rejected had I not returned to find where to enter the PIN.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4492