TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Great Resource We have filed our taxes for three years with TurboTax. Overall it is very good. Can be somewhat tedious and laborious but so is taxes! It would be very nice to be able to pick up where you left off and not have to do so many click throughs and reviews. However, overall it is very good and I would recommend it.
Date published: 2023-04-03
Rated 4 out of 5 by from i love turbo tax Pros fast, structurer, kept me on task. Cons: didn't ask for PIN,light on schedule D and capital gains.
Date published: 2023-04-03
Rated 5 out of 5 by from repeat user We've used turbo tax for years. I can't imagine ever using any other service to do my taxes. Always easy to follow and understand
Date published: 2023-04-03
Rated 5 out of 5 by from The PHONE APP is ATROCIOUS The phone app worked atrociously. My photo data disappeared. I re-entered everything manually and the refund / payment results dramatically changed. On the initial completion with the photo of 1099-R it say 0 refund from Fed and State. It would not let me E-file and defaulted to Print and mail. Then the data and returns disappeared. I re-entered the data manually and suddendly I was now getting over $3000 in refund. It prompted me to pay but this time didn't give me an option to E-file. I couldn't even review my data in the app. I contacted Intuit Help. They guided me through everything that I had already done from help menu. This was with a rep and supervisor. They said I could clear data and restart from the online version instead of the app. However, when this was tried it said I could not START OVER as I had already paid. They told me that they would issue a refund ( mind you they DID NOT TELL ME I HAD TO REQUEST a Refund from Another web address. They advised me to wait 24 hours for refund. I rechecked on refund of payment for 24, 36, 48, 72 hours. It did not happen. I contacted Intuit Help Again. I was advised by a DELIGHTFUL WONDERFUL Rep. "Nathan" that I should have been told that a refund could only be issued by 3rd party GOOGLE PLAY STORE for the app. When we tried this it was denied as more that 48 hours had passed. I then spoke with a very helpful Supervisor "LaCharity". After reviewing all she could and advising me that she could not comment on the app ( 3rd party ) we decided I should upgrade to Deluxe LIVE so a CPA could review. I then worked a SIMPLY WONDERFUL CPA: "Joanne". We went through everything again and after quite a bit of searching we found that so the system had an AMMENDED Return. We had to TRASH that and Start my STATE Return Over. When this was done we made a few MINOR clicks here and there and FINALLY the System allowed me to E-File. Hurrah! I have used TurboTax for Years and loved it. I used Quicken past and loved it. I had my housemate refinance a Mortgage via Intuit upon my recommendation. However, I have never EVER had such an awful experience as that which I had with the App and Google Play Store. I was give wrong information that led to my not being able to initially e-file until as noted: My upgrade to a CPA who also was NOT pleased with the app. at all. I had to pay additional costs which is fine since my CPA "Joanne" was Wonderful. I would not use the TurboTax App EVER again nor would I recommend it to ANYONE,
Date published: 2023-04-03
Rated 1 out of 5 by from Horrible experience with worthless Turbo Tax Busi My experience with this software is HORRIBLE. I am unable to transmit the return and it appears from the help area that this is a very common problem. I will absolutely not use your program in the future, will let anyone asking about your program know how worthless it is, and I want a full refund.
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax is Terrific I have been using TT since before 2000. While taxes aren't fun I love how easy it is to do my own taxes. Now we're retired but we have had in the past taxes that included 2 jobs plus my wife's business, my military retirement, stock sales and out of state rental property all in the same year. Just keep your paperwork and answer the questions. TurboTax has always served me well.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax makes it easy I really like the way Turbo Tax takes us through all the steps in a way that is easy and understandable.
Date published: 2023-04-03
Rated 5 out of 5 by from GREAT SYSTEM FOR DOING MY TAXES!!!!! It was amazingly easy to navigate. no hassel no problems doing my taxes myself.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax is simple and quick Easy to use and fast. Great experience and extremely helpful.
Date published: 2023-04-03
Rated 3 out of 5 by from Meh! I have been using this product for years when there wasn't much competition. Filing is more expensive with Turbo Tax. I think I will look elsewhere for 2023...and the upselling is annoying
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4480
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great Resource We have filed our taxes for three years with TurboTax. Overall it is very good. Can be somewhat tedious and laborious but so is taxes! It would be very nice to be able to pick up where you left off and not have to do so many click throughs and reviews. However, overall it is very good and I would recommend it.
Date published: 2023-04-03
Rated 4 out of 5 by from i love turbo tax Pros fast, structurer, kept me on task. Cons: didn't ask for PIN,light on schedule D and capital gains.
Date published: 2023-04-03
Rated 5 out of 5 by from repeat user We've used turbo tax for years. I can't imagine ever using any other service to do my taxes. Always easy to follow and understand
Date published: 2023-04-03
Rated 5 out of 5 by from The PHONE APP is ATROCIOUS The phone app worked atrociously. My photo data disappeared. I re-entered everything manually and the refund / payment results dramatically changed. On the initial completion with the photo of 1099-R it say 0 refund from Fed and State. It would not let me E-file and defaulted to Print and mail. Then the data and returns disappeared. I re-entered the data manually and suddendly I was now getting over $3000 in refund. It prompted me to pay but this time didn't give me an option to E-file. I couldn't even review my data in the app. I contacted Intuit Help. They guided me through everything that I had already done from help menu. This was with a rep and supervisor. They said I could clear data and restart from the online version instead of the app. However, when this was tried it said I could not START OVER as I had already paid. They told me that they would issue a refund ( mind you they DID NOT TELL ME I HAD TO REQUEST a Refund from Another web address. They advised me to wait 24 hours for refund. I rechecked on refund of payment for 24, 36, 48, 72 hours. It did not happen. I contacted Intuit Help Again. I was advised by a DELIGHTFUL WONDERFUL Rep. "Nathan" that I should have been told that a refund could only be issued by 3rd party GOOGLE PLAY STORE for the app. When we tried this it was denied as more that 48 hours had passed. I then spoke with a very helpful Supervisor "LaCharity". After reviewing all she could and advising me that she could not comment on the app ( 3rd party ) we decided I should upgrade to Deluxe LIVE so a CPA could review. I then worked a SIMPLY WONDERFUL CPA: "Joanne". We went through everything again and after quite a bit of searching we found that so the system had an AMMENDED Return. We had to TRASH that and Start my STATE Return Over. When this was done we made a few MINOR clicks here and there and FINALLY the System allowed me to E-File. Hurrah! I have used TurboTax for Years and loved it. I used Quicken past and loved it. I had my housemate refinance a Mortgage via Intuit upon my recommendation. However, I have never EVER had such an awful experience as that which I had with the App and Google Play Store. I was give wrong information that led to my not being able to initially e-file until as noted: My upgrade to a CPA who also was NOT pleased with the app. at all. I had to pay additional costs which is fine since my CPA "Joanne" was Wonderful. I would not use the TurboTax App EVER again nor would I recommend it to ANYONE,
Date published: 2023-04-03
Rated 1 out of 5 by from Horrible experience with worthless Turbo Tax Busi My experience with this software is HORRIBLE. I am unable to transmit the return and it appears from the help area that this is a very common problem. I will absolutely not use your program in the future, will let anyone asking about your program know how worthless it is, and I want a full refund.
Date published: 2023-04-03
Rated 5 out of 5 by from TurboTax is Terrific I have been using TT since before 2000. While taxes aren't fun I love how easy it is to do my own taxes. Now we're retired but we have had in the past taxes that included 2 jobs plus my wife's business, my military retirement, stock sales and out of state rental property all in the same year. Just keep your paperwork and answer the questions. TurboTax has always served me well.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax makes it easy I really like the way Turbo Tax takes us through all the steps in a way that is easy and understandable.
Date published: 2023-04-03
Rated 5 out of 5 by from GREAT SYSTEM FOR DOING MY TAXES!!!!! It was amazingly easy to navigate. no hassel no problems doing my taxes myself.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax is simple and quick Easy to use and fast. Great experience and extremely helpful.
Date published: 2023-04-03
Rated 3 out of 5 by from Meh! I have been using this product for years when there wasn't much competition. Filing is more expensive with Turbo Tax. I think I will look elsewhere for 2023...and the upselling is annoying
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4480