TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great! It was great! very helpful and friendly advice and recommendations
Date published: 2022-09-12
Rated 4 out of 5 by from Gets the job done but there is still missing info. Generally, this works very well. I use the forms method since I have been using this for years but I have a big gripe. There are so many places where I am asked does this or that form apply? but there is no explanation as to what that form or rule is. Don't just link to the IRS rule but provide a layman's quick explanation, then a link.
Date published: 2022-09-12
Rated 5 out of 5 by from Solid for complex return One issue surfaced (arcane) regarding change in reporting for K-1s with subsequent need for info on K-3s. I spoke to Richard at Live Help. He gave me the confidence to file with the goofiness surrounding changing tax treatment of these K-3s.
Date published: 2022-09-12
Rated 5 out of 5 by from Complicated Taxes made Easy I had a complicated set of taxes to file this year. I had numerous cryptocurrency trades, cryptocurrency staking income, and multiple K-1 and K-3s. My turbotax expert put me at ease and helped me through it all.
Date published: 2022-09-12
Rated 5 out of 5 by from I had a great experience At every step of the way, I was treated with kindness, respect, and knowledgable guidance.
Date published: 2022-09-12
Rated 5 out of 5 by from It simplifies the process I wouldn't have it any other way! It makes life easier
Date published: 2022-09-12
Rated 1 out of 5 by from Problematic every year with a line or two Every year there are unresolved errors in the system that prevents e-filing. All their updates are not enough it seems.
Date published: 2022-09-12
Rated 2 out of 5 by from difficult to fo partnership amending 1065 Had difficulties with attachments requiring a paper return on LLC rental one on one return and no clear instructions on how to amend another return been using 25 years
Date published: 2022-09-12
Rated 3 out of 5 by from Overall works but needs work General stuff works at a basic level. file attachments like form 8453 did not show up the signed docs, worried how it got e-filed! Even if we claim that s-crop status is elected, TT still asks us to sign and file for s-corp status!
Date published: 2022-09-12
Rated 1 out of 5 by from Poor for not supporting QB 2014 Dissatisfied that you require us to join new QB versions instead of allowing us to either take data and upload through a spreadsheet to Turbo Tax or just letting us upload like we always did prior to 2020.
Date published: 2022-09-11
All TurboTax® Offerings Reviews - Page 4477
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great! It was great! very helpful and friendly advice and recommendations
Date published: 2022-09-12
Rated 4 out of 5 by from Gets the job done but there is still missing info. Generally, this works very well. I use the forms method since I have been using this for years but I have a big gripe. There are so many places where I am asked does this or that form apply? but there is no explanation as to what that form or rule is. Don't just link to the IRS rule but provide a layman's quick explanation, then a link.
Date published: 2022-09-12
Rated 5 out of 5 by from Solid for complex return One issue surfaced (arcane) regarding change in reporting for K-1s with subsequent need for info on K-3s. I spoke to Richard at Live Help. He gave me the confidence to file with the goofiness surrounding changing tax treatment of these K-3s.
Date published: 2022-09-12
Rated 5 out of 5 by from Complicated Taxes made Easy I had a complicated set of taxes to file this year. I had numerous cryptocurrency trades, cryptocurrency staking income, and multiple K-1 and K-3s. My turbotax expert put me at ease and helped me through it all.
Date published: 2022-09-12
Rated 5 out of 5 by from I had a great experience At every step of the way, I was treated with kindness, respect, and knowledgable guidance.
Date published: 2022-09-12
Rated 5 out of 5 by from It simplifies the process I wouldn't have it any other way! It makes life easier
Date published: 2022-09-12
Rated 1 out of 5 by from Problematic every year with a line or two Every year there are unresolved errors in the system that prevents e-filing. All their updates are not enough it seems.
Date published: 2022-09-12
Rated 2 out of 5 by from difficult to fo partnership amending 1065 Had difficulties with attachments requiring a paper return on LLC rental one on one return and no clear instructions on how to amend another return been using 25 years
Date published: 2022-09-12
Rated 3 out of 5 by from Overall works but needs work General stuff works at a basic level. file attachments like form 8453 did not show up the signed docs, worried how it got e-filed! Even if we claim that s-crop status is elected, TT still asks us to sign and file for s-corp status!
Date published: 2022-09-12
Rated 1 out of 5 by from Poor for not supporting QB 2014 Dissatisfied that you require us to join new QB versions instead of allowing us to either take data and upload through a spreadsheet to Turbo Tax or just letting us upload like we always did prior to 2020.
Date published: 2022-09-11
All TurboTax® Offerings Reviews - Page 4477