TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 5 out of 5 by
Jaystefano12 from
TurboTax is awesome
It was a great process. I’d come back next year!!!!
Date published: 2022-03-12
Rated 4 out of 5 by
GLS4054 from
Turbo Tax is Generally a good product
Turbo Tax is generally a good product. My biggest issue has been the loop that I get into when Turbo Tax keeps insisting that I have to e-file my NYS return but will not let me e-file that return because I have not e-filed my federal return. However, I cannot e-file my federal because of the requirement to send in hard copy documentation.
Date published: 2022-03-12
Rated 5 out of 5 by
Tak24 from
Turbotax is awesome
Bill did a great job working on my tax return. He was very efficient and careful about every single detail.
Date published: 2022-03-12
Rated 5 out of 5 by
DanielaZD from
TurboTax is awesome
I knew nothing about filing my taxes, it was kinda intimidating but Im happy a friend recommended TurboTax, its super easy and friendly with the user, a total life savior
Date published: 2022-03-12
Rated 5 out of 5 by
KR Line Bore from
Excellent
Partnership started in 2002! Turbo Tax used EVERY year!
Date published: 2022-03-12
Rated 4 out of 5 by
SGee10 from
Been a customer for years
Past years have had a clean and easy to use interface. This year I found it very large (lots of scrolling) and very cluttered with info I did not need. I'm hoping this feedback will help improve it to the 5-star rating I would typically rated them in the past years.
Date published: 2022-03-12
Rated 5 out of 5 by
Greghands from
Easy, Accurate, Quick
I've been using Turbo Tax for 5 years now. Each year I'm impressed with how easy it is. Takes less than an afternoon, and has always been right on the money!
Date published: 2022-03-12
Rated 2 out of 5 by
Unhappy with Changes from
Not user friendly
We've used Turbo Tax for years and it has always been easy to understand. Not anymore. The wording to questions were REALLY hard to understand. They were confusing and did not make sense. We never had trouble figuring out what the questions were in past years. I know tax rules change every year, but you should be able to still make it easy for the average person to understand. Very, Very, disappointed in how the wording has changed.
Date published: 2022-03-12
Rated 5 out of 5 by
hvail from
Turbo Tax is efficient and very easy to use
The system was efficient and easy to use. The one thing I would recommend is to always have a "back key" that way we don't have to go the entire menu.
Date published: 2022-03-12
Rated 3 out of 5 by
kroembke2022 from
It does the job-- but should be better
One of the things I don't understand about TurboTax is why it asks me things like "Did you get a refund on your taxes last year?" when I started by importing the tax forms prepared by their software last year. There were serveral times where the program directed me to refer back to form XXXX, line YY. I would grumble to myself, why don't you already know the answer to that question? If I used someone else's software last year, I could understand this... but not when I used TurboTax last year. Another improvement they should make is importing scans of W2's and common tax forms. The online version does this, why doesn't the installed version do this?
All TurboTax® Offerings Reviews - Page 4474
Date published: 2022-03-12
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 5 out of 5 by
Jaystefano12 from
TurboTax is awesome
It was a great process. I’d come back next year!!!!
Date published: 2022-03-12
Rated 4 out of 5 by
GLS4054 from
Turbo Tax is Generally a good product
Turbo Tax is generally a good product. My biggest issue has been the loop that I get into when Turbo Tax keeps insisting that I have to e-file my NYS return but will not let me e-file that return because I have not e-filed my federal return. However, I cannot e-file my federal because of the requirement to send in hard copy documentation.
Date published: 2022-03-12
Rated 5 out of 5 by
Tak24 from
Turbotax is awesome
Bill did a great job working on my tax return. He was very efficient and careful about every single detail.
Date published: 2022-03-12
Rated 5 out of 5 by
DanielaZD from
TurboTax is awesome
I knew nothing about filing my taxes, it was kinda intimidating but Im happy a friend recommended TurboTax, its super easy and friendly with the user, a total life savior
Date published: 2022-03-12
Rated 5 out of 5 by
KR Line Bore from
Excellent
Partnership started in 2002! Turbo Tax used EVERY year!
Date published: 2022-03-12
Rated 4 out of 5 by
SGee10 from
Been a customer for years
Past years have had a clean and easy to use interface. This year I found it very large (lots of scrolling) and very cluttered with info I did not need. I'm hoping this feedback will help improve it to the 5-star rating I would typically rated them in the past years.
Date published: 2022-03-12
Rated 5 out of 5 by
Greghands from
Easy, Accurate, Quick
I've been using Turbo Tax for 5 years now. Each year I'm impressed with how easy it is. Takes less than an afternoon, and has always been right on the money!
Date published: 2022-03-12
Rated 2 out of 5 by
Unhappy with Changes from
Not user friendly
We've used Turbo Tax for years and it has always been easy to understand. Not anymore. The wording to questions were REALLY hard to understand. They were confusing and did not make sense. We never had trouble figuring out what the questions were in past years. I know tax rules change every year, but you should be able to still make it easy for the average person to understand. Very, Very, disappointed in how the wording has changed.
Date published: 2022-03-12
Rated 5 out of 5 by
hvail from
Turbo Tax is efficient and very easy to use
The system was efficient and easy to use. The one thing I would recommend is to always have a "back key" that way we don't have to go the entire menu.
Date published: 2022-03-12
Rated 3 out of 5 by
kroembke2022 from
It does the job-- but should be better
One of the things I don't understand about TurboTax is why it asks me things like "Did you get a refund on your taxes last year?" when I started by importing the tax forms prepared by their software last year. There were serveral times where the program directed me to refer back to form XXXX, line YY. I would grumble to myself, why don't you already know the answer to that question? If I used someone else's software last year, I could understand this... but not when I used TurboTax last year. Another improvement they should make is importing scans of W2's and common tax forms. The online version does this, why doesn't the installed version do this?
All TurboTax® Offerings Reviews - Page 4474
Date published: 2022-03-12