TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from TurboTax is awesome It was a great process. I’d come back next year!!!!
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo Tax is Generally a good product Turbo Tax is generally a good product. My biggest issue has been the loop that I get into when Turbo Tax keeps insisting that I have to e-file my NYS return but will not let me e-file that return because I have not e-filed my federal return. However, I cannot e-file my federal because of the requirement to send in hard copy documentation.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbotax is awesome Bill did a great job working on my tax return. He was very efficient and careful about every single detail.
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax is awesome I knew nothing about filing my taxes, it was kinda intimidating but Im happy a friend recommended TurboTax, its super easy and friendly with the user, a total life savior
Date published: 2022-03-12
Rated 5 out of 5 by from Excellent Partnership started in 2002! Turbo Tax used EVERY year!
Date published: 2022-03-12
Rated 4 out of 5 by from Been a customer for years Past years have had a clean and easy to use interface. This year I found it very large (lots of scrolling) and very cluttered with info I did not need. I'm hoping this feedback will help improve it to the 5-star rating I would typically rated them in the past years.
Date published: 2022-03-12
Rated 5 out of 5 by from Easy, Accurate, Quick I've been using Turbo Tax for 5 years now. Each year I'm impressed with how easy it is. Takes less than an afternoon, and has always been right on the money!
Date published: 2022-03-12
Rated 2 out of 5 by from Not user friendly We've used Turbo Tax for years and it has always been easy to understand. Not anymore. The wording to questions were REALLY hard to understand. They were confusing and did not make sense. We never had trouble figuring out what the questions were in past years. I know tax rules change every year, but you should be able to still make it easy for the average person to understand. Very, Very, disappointed in how the wording has changed.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is efficient and very easy to use The system was efficient and easy to use. The one thing I would recommend is to always have a "back key" that way we don't have to go the entire menu.
Date published: 2022-03-12
Rated 3 out of 5 by from It does the job-- but should be better One of the things I don't understand about TurboTax is why it asks me things like "Did you get a refund on your taxes last year?" when I started by importing the tax forms prepared by their software last year. There were serveral times where the program directed me to refer back to form XXXX, line YY. I would grumble to myself, why don't you already know the answer to that question? If I used someone else's software last year, I could understand this... but not when I used TurboTax last year. Another improvement they should make is importing scans of W2's and common tax forms. The online version does this, why doesn't the installed version do this?
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4474
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is awesome It was a great process. I’d come back next year!!!!
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo Tax is Generally a good product Turbo Tax is generally a good product. My biggest issue has been the loop that I get into when Turbo Tax keeps insisting that I have to e-file my NYS return but will not let me e-file that return because I have not e-filed my federal return. However, I cannot e-file my federal because of the requirement to send in hard copy documentation.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbotax is awesome Bill did a great job working on my tax return. He was very efficient and careful about every single detail.
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax is awesome I knew nothing about filing my taxes, it was kinda intimidating but Im happy a friend recommended TurboTax, its super easy and friendly with the user, a total life savior
Date published: 2022-03-12
Rated 5 out of 5 by from Excellent Partnership started in 2002! Turbo Tax used EVERY year!
Date published: 2022-03-12
Rated 4 out of 5 by from Been a customer for years Past years have had a clean and easy to use interface. This year I found it very large (lots of scrolling) and very cluttered with info I did not need. I'm hoping this feedback will help improve it to the 5-star rating I would typically rated them in the past years.
Date published: 2022-03-12
Rated 5 out of 5 by from Easy, Accurate, Quick I've been using Turbo Tax for 5 years now. Each year I'm impressed with how easy it is. Takes less than an afternoon, and has always been right on the money!
Date published: 2022-03-12
Rated 2 out of 5 by from Not user friendly We've used Turbo Tax for years and it has always been easy to understand. Not anymore. The wording to questions were REALLY hard to understand. They were confusing and did not make sense. We never had trouble figuring out what the questions were in past years. I know tax rules change every year, but you should be able to still make it easy for the average person to understand. Very, Very, disappointed in how the wording has changed.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is efficient and very easy to use The system was efficient and easy to use. The one thing I would recommend is to always have a "back key" that way we don't have to go the entire menu.
Date published: 2022-03-12
Rated 3 out of 5 by from It does the job-- but should be better One of the things I don't understand about TurboTax is why it asks me things like "Did you get a refund on your taxes last year?" when I started by importing the tax forms prepared by their software last year. There were serveral times where the program directed me to refer back to form XXXX, line YY. I would grumble to myself, why don't you already know the answer to that question? If I used someone else's software last year, I could understand this... but not when I used TurboTax last year. Another improvement they should make is importing scans of W2's and common tax forms. The online version does this, why doesn't the installed version do this?
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4474