TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Turbo Tax Full Service This was very easy to do, and the expert goes over all of the things you're likely most concerned with, namely the deductions you qualify for and the intricacies of filing when you have an investment portfolio.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax review Good experience using Turbo Tax to file my 2022 taxes this year
Date published: 2023-04-03
Rated 4 out of 5 by from Good not Awesome Turbotax was comprehensive in getting all of the data that I uploaded as part of my tax return. The step by step prompts made it easy to file and they were accurately receiving most data. Some of dividends and gains had just a little bit of nuance, and the system was able to lead me correctly in those areas. This was the positive experience. One thing they appear to have gotten wrong is one of the simplest. My AGI was correctly computed as 37,017 on my 1040. Then they said the tax liability for me was 4,004. If you look at a tax table, this appears to be simply wrong. This error is in my favor, since the correct answer appears to be 4,238. I filed anyway since they have all these guarantees. Maybe I am missing something. But this seems like something straight forward, right from the tax table that TurboTax got wrong. I did not want to contact a TurboTax rep to straighten this out, because that would only mean more fees from TurboTax. Lastly, I don't recall selecting premium as my preferred method. So I wasn't thrilled to get dinged with $189 at the very end of the tax return. I think this fee might ultimately be worth it, but I would have liked to have been notified earlier in the process, whenever my tax situation triggered the need for the premium plan.
Date published: 2023-04-03
Rated 3 out of 5 by from It could be better Honestly, I feel like Turbotax has slipped in recent years. It didn't import any of my data, and actually seemed like it wasn't as user friendly as it used to be. It could be so much better with a few minor tweaks.
Date published: 2023-04-03
Rated 5 out of 5 by from Super Simple Return Following the steps, I'm able to submit my taxes with confidence making "simple return" filing SUPER Simple
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax definitely makes filing easier to file Second year using Turbo Tax. Don't know why I waited some many years to try it.
Date published: 2023-04-03
Rated 3 out of 5 by from Overall good-doesn't transfer last years info well I had to input quite a lot of info that was inputted last year and the year before.
Date published: 2023-04-03
Rated 4 out of 5 by from Good Pretty quick and easy for simple tax filing. I really wish I had not clicked on the box that lead to this review.
Date published: 2023-04-03
Rated 1 out of 5 by from TurboTax was not Awesome TurboTax was not helpful in uploading or helping me understand my tax forms and returns. It did not do a good job of assisting me and in the end made me pay for a service that didn't help give me insight into my experience.
Date published: 2023-04-03
Rated 1 out of 5 by from turbo tax is a rip off taxes is a rip off using this "free service" is a rip off
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4471
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Full Service This was very easy to do, and the expert goes over all of the things you're likely most concerned with, namely the deductions you qualify for and the intricacies of filing when you have an investment portfolio.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax review Good experience using Turbo Tax to file my 2022 taxes this year
Date published: 2023-04-03
Rated 4 out of 5 by from Good not Awesome Turbotax was comprehensive in getting all of the data that I uploaded as part of my tax return. The step by step prompts made it easy to file and they were accurately receiving most data. Some of dividends and gains had just a little bit of nuance, and the system was able to lead me correctly in those areas. This was the positive experience. One thing they appear to have gotten wrong is one of the simplest. My AGI was correctly computed as 37,017 on my 1040. Then they said the tax liability for me was 4,004. If you look at a tax table, this appears to be simply wrong. This error is in my favor, since the correct answer appears to be 4,238. I filed anyway since they have all these guarantees. Maybe I am missing something. But this seems like something straight forward, right from the tax table that TurboTax got wrong. I did not want to contact a TurboTax rep to straighten this out, because that would only mean more fees from TurboTax. Lastly, I don't recall selecting premium as my preferred method. So I wasn't thrilled to get dinged with $189 at the very end of the tax return. I think this fee might ultimately be worth it, but I would have liked to have been notified earlier in the process, whenever my tax situation triggered the need for the premium plan.
Date published: 2023-04-03
Rated 3 out of 5 by from It could be better Honestly, I feel like Turbotax has slipped in recent years. It didn't import any of my data, and actually seemed like it wasn't as user friendly as it used to be. It could be so much better with a few minor tweaks.
Date published: 2023-04-03
Rated 5 out of 5 by from Super Simple Return Following the steps, I'm able to submit my taxes with confidence making "simple return" filing SUPER Simple
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax definitely makes filing easier to file Second year using Turbo Tax. Don't know why I waited some many years to try it.
Date published: 2023-04-03
Rated 3 out of 5 by from Overall good-doesn't transfer last years info well I had to input quite a lot of info that was inputted last year and the year before.
Date published: 2023-04-03
Rated 4 out of 5 by from Good Pretty quick and easy for simple tax filing. I really wish I had not clicked on the box that lead to this review.
Date published: 2023-04-03
Rated 1 out of 5 by from TurboTax was not Awesome TurboTax was not helpful in uploading or helping me understand my tax forms and returns. It did not do a good job of assisting me and in the end made me pay for a service that didn't help give me insight into my experience.
Date published: 2023-04-03
Rated 1 out of 5 by from turbo tax is a rip off taxes is a rip off using this "free service" is a rip off
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4471