TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Price went up and got less transparent Service got more expensive and less easy to use...
Date published: 2022-03-16
Rated 4 out of 5 by from TurboTax Business is a godsend! I struggled for years, trying to complete my Partnership (1065) Tax Returns on HR Block software. Regardless of how much I prepared in advance, I was a complete mess every single year. I didn't give it 5-stars because: A) Since I have K1s to report, I have to purchase TurboTax Premier for my personal taxes and Business for my Partnership; B) Users that pay for a monthly QuickBooks Online subscription should get some sort of discount on the software.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is the best! I am very pleased with the service I received with Turbo Tax.
Date published: 2022-03-16
Rated 1 out of 5 by from not very helpful This does math well. It explains very little so you mostly guess categories on your own, guess amounts. State of Illinois is even worse, they say they transfer but then ask questions like do you need to file this? I don't know, that is what I paid for... lame won't use again
Date published: 2022-03-16
Rated 5 out of 5 by from Easy Peasy TurboTax Great easy to use process Awesome Support and Service
Date published: 2022-03-16
Rated 4 out of 5 by from Harder than it use to be Does not seem to flow as well 5 or more years ago.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is simple and easy. This experience was so easy, step by step. Amazing.
Date published: 2022-03-16
Rated 1 out of 5 by from Do not forget your ID an/or passowrd Things generally went OK until the end. I no longer have the email address that would be used in case I forgot my password - which I did. INFURIATINGLY there is no provision to ask that any communications be sent to a new email address even though my phone number is active and on file. I managed to submit but could not pay with my credit card so Turbo Tax pocketed $40 for deducting my $25 payment from my refund. I'll be looking for other software for next year.
Date published: 2022-03-16
Rated 4 out of 5 by from Online >>> CD Have used TurboTax for years, and I will continue to use it. It's easy to understand, easy to complete your return, and the combination of SmartCheck and the program's guidance makes me confident that I'm doing this correctly. I typically use the online version of TT, and this year I tried the CD/downloadable version. Having completed my return on the desktop this year, I strongly prefer the online version (even though it costs me an extra $200). Both are good products, but the online version has a cleaner presentation, smoother interface, and is easier to locate live support. Not a knock against the CD, but I think online is better.
Date published: 2022-03-16
Rated 5 out of 5 by from Reviewer was very helpful The reviewer was awesome . Very helpful . Answered all my questions
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4467
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Price went up and got less transparent Service got more expensive and less easy to use...
Date published: 2022-03-16
Rated 4 out of 5 by from TurboTax Business is a godsend! I struggled for years, trying to complete my Partnership (1065) Tax Returns on HR Block software. Regardless of how much I prepared in advance, I was a complete mess every single year. I didn't give it 5-stars because: A) Since I have K1s to report, I have to purchase TurboTax Premier for my personal taxes and Business for my Partnership; B) Users that pay for a monthly QuickBooks Online subscription should get some sort of discount on the software.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is the best! I am very pleased with the service I received with Turbo Tax.
Date published: 2022-03-16
Rated 1 out of 5 by from not very helpful This does math well. It explains very little so you mostly guess categories on your own, guess amounts. State of Illinois is even worse, they say they transfer but then ask questions like do you need to file this? I don't know, that is what I paid for... lame won't use again
Date published: 2022-03-16
Rated 5 out of 5 by from Easy Peasy TurboTax Great easy to use process Awesome Support and Service
Date published: 2022-03-16
Rated 4 out of 5 by from Harder than it use to be Does not seem to flow as well 5 or more years ago.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is simple and easy. This experience was so easy, step by step. Amazing.
Date published: 2022-03-16
Rated 1 out of 5 by from Do not forget your ID an/or passowrd Things generally went OK until the end. I no longer have the email address that would be used in case I forgot my password - which I did. INFURIATINGLY there is no provision to ask that any communications be sent to a new email address even though my phone number is active and on file. I managed to submit but could not pay with my credit card so Turbo Tax pocketed $40 for deducting my $25 payment from my refund. I'll be looking for other software for next year.
Date published: 2022-03-16
Rated 4 out of 5 by from Online >>> CD Have used TurboTax for years, and I will continue to use it. It's easy to understand, easy to complete your return, and the combination of SmartCheck and the program's guidance makes me confident that I'm doing this correctly. I typically use the online version of TT, and this year I tried the CD/downloadable version. Having completed my return on the desktop this year, I strongly prefer the online version (even though it costs me an extra $200). Both are good products, but the online version has a cleaner presentation, smoother interface, and is easier to locate live support. Not a knock against the CD, but I think online is better.
Date published: 2022-03-16
Rated 5 out of 5 by from Reviewer was very helpful The reviewer was awesome . Very helpful . Answered all my questions
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4467