TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax is very helpful Absolutely was a giant fan of using TurboTax this year. It cut down my stress level and made it so much easier for me with my busy schedule to file.
Date published: 2023-04-03
Rated 1 out of 5 by from 2022 Terrible I have used Turbo Tax for several years to do my own taxes. It has always been a breeze - until this year!!!! My entire experience was terrible from start to finish. Difficulties in navigation, entering information, finding help and answers. The only bright side was talking to Bobbie and Tommy on the phone - they did their absolute best to resolve my issues but it wasn't easy for them to do. Very disappointed in Turbo tax this year and extremely hesitant to try to use next year,
Date published: 2023-04-03
Rated 1 out of 5 by from Didn't appreciate the wait until until filing Didn't appreciate the wait until until filing price surprise
Date published: 2023-04-03
Rated 4 out of 5 by from "Sing up Now" for 2023 Program when available Last page does not give me a lot of confidence that my taxes are done accurately. Small errors here may mean small errors in the 'meat/heart' of the program. Hope not.
Date published: 2023-04-03
Rated 5 out of 5 by from turbo tax is great! Very helpful and simple to use. highly recommend this service
Date published: 2023-04-03
Rated 1 out of 5 by from A terrible money grab on so many levels. I have used turbotax in past years. So this year I bought a CD with the program on it for my computer. I paid 60 which should have gone toward the costs but the online program did not have any place to put in my license code. I got charged before, and after. I had to pay some taxes this year and they charged a fee for me to pay on my credit card. I will NEVER use this service again since going to a tax service will be cheaper and much less upsetting. And I will surely share my review on as many outlets as I can find.
Date published: 2023-04-03
Rated 4 out of 5 by from Great for Federal return, not so much for IL I have been using TT Business and Premier for many, many years. My wife passed away 11 years ago & left us a family trust. We receive a K-1 and an Illinois K-1-P from a partnership in which she had ownership. I must issue K-1s and Illinois K-1-Ts for the beneficiaries of this family trust. TT Business handles the Federal returns GREAT. However, it is very lacking in its support for the Illinois returns. I don't think it has kept up with IL tax regulations, and/or there seems to be some bugs in the program. None of the support options were helpful at all. I was forced to research the issues myself at the Illinois Dept of Revenue website and override a number of entries on the Illinois tax forms. I am a very long term user and, in general, have been a very satisfied user. Over the last 2 years, and this year in particular, the Illinois Business program was not very helpful for my Illinois returns.
Date published: 2023-04-03
Rated 5 out of 5 by from GREAT JOB USER FRIENDLY AND YOU DO ALL THE WORK. LOVE MY TURBO TAX
Date published: 2023-04-03
Rated 5 out of 5 by from TT Saves! Everything still easy. I like the connection with previous filings, downloads from previous, direct connection to and downloads from investment institutions, display of trends and ease of filing...Still problems with K-1's, but more a with the requirement itself! TT has made a big improvement in inputting K-1 info in recent past. Biggest frustration is getting "real person" help!
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax is awesome saved me money and was way easier than other methods.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4466
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is very helpful Absolutely was a giant fan of using TurboTax this year. It cut down my stress level and made it so much easier for me with my busy schedule to file.
Date published: 2023-04-03
Rated 1 out of 5 by from 2022 Terrible I have used Turbo Tax for several years to do my own taxes. It has always been a breeze - until this year!!!! My entire experience was terrible from start to finish. Difficulties in navigation, entering information, finding help and answers. The only bright side was talking to Bobbie and Tommy on the phone - they did their absolute best to resolve my issues but it wasn't easy for them to do. Very disappointed in Turbo tax this year and extremely hesitant to try to use next year,
Date published: 2023-04-03
Rated 1 out of 5 by from Didn't appreciate the wait until until filing Didn't appreciate the wait until until filing price surprise
Date published: 2023-04-03
Rated 4 out of 5 by from "Sing up Now" for 2023 Program when available Last page does not give me a lot of confidence that my taxes are done accurately. Small errors here may mean small errors in the 'meat/heart' of the program. Hope not.
Date published: 2023-04-03
Rated 5 out of 5 by from turbo tax is great! Very helpful and simple to use. highly recommend this service
Date published: 2023-04-03
Rated 1 out of 5 by from A terrible money grab on so many levels. I have used turbotax in past years. So this year I bought a CD with the program on it for my computer. I paid 60 which should have gone toward the costs but the online program did not have any place to put in my license code. I got charged before, and after. I had to pay some taxes this year and they charged a fee for me to pay on my credit card. I will NEVER use this service again since going to a tax service will be cheaper and much less upsetting. And I will surely share my review on as many outlets as I can find.
Date published: 2023-04-03
Rated 4 out of 5 by from Great for Federal return, not so much for IL I have been using TT Business and Premier for many, many years. My wife passed away 11 years ago & left us a family trust. We receive a K-1 and an Illinois K-1-P from a partnership in which she had ownership. I must issue K-1s and Illinois K-1-Ts for the beneficiaries of this family trust. TT Business handles the Federal returns GREAT. However, it is very lacking in its support for the Illinois returns. I don't think it has kept up with IL tax regulations, and/or there seems to be some bugs in the program. None of the support options were helpful at all. I was forced to research the issues myself at the Illinois Dept of Revenue website and override a number of entries on the Illinois tax forms. I am a very long term user and, in general, have been a very satisfied user. Over the last 2 years, and this year in particular, the Illinois Business program was not very helpful for my Illinois returns.
Date published: 2023-04-03
Rated 5 out of 5 by from GREAT JOB USER FRIENDLY AND YOU DO ALL THE WORK. LOVE MY TURBO TAX
Date published: 2023-04-03
Rated 5 out of 5 by from TT Saves! Everything still easy. I like the connection with previous filings, downloads from previous, direct connection to and downloads from investment institutions, display of trends and ease of filing...Still problems with K-1's, but more a with the requirement itself! TT has made a big improvement in inputting K-1 info in recent past. Biggest frustration is getting "real person" help!
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax is awesome saved me money and was way easier than other methods.
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4466