TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Easy filing Very easy steps to follow with explanations. Easy step is easy to follow
Date published: 2022-03-16
Rated 5 out of 5 by from Excellent!! Very easy to work with and it provides step-by-step directions on start till finish
Date published: 2022-03-16
Rated 5 out of 5 by from Great help John was a great help on walking me back through to fix some issues when my returns were rejected.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is easy to use! TurboTax is easy to use for itemizing deductions and filing jointly as a married couple, both of which we did this year for the first time.
Date published: 2022-03-16
Rated 2 out of 5 by from AGI Problem The AGI shown on my desktop version of Turbotax 2020 1040 was mysteriously incorrect and I kept getting rejections of my filings. I tried to look on Turbotax.com to see if you had archived the 2020 filing but the help desk folks I phoned said you no longer keep that information. I finally had to log into the IRS to find the correct AGI and successfully filed. Very frustrating process.
Date published: 2022-03-16
Rated 5 out of 5 by from TURBO TAX IS GREAT IS EASY AND GREAT, TAKE YOU STEP BY STEP ALL THE WAY
Date published: 2022-03-16
Rated 1 out of 5 by from Typical of 2021 Turbotax, has display problems Throughout the user experience, and especially on Intuit online to purchase state versions, 2021 Turbotax versions including this one display past the bottom of the viewable screen, bleeding into the toolbar at the bottom of Windows 10 screens. The bottom of the window is not reachable so there's no ability to resize. Sloppy programming with poor execution. It makes me feel like Intuit knows they have no competition so they don't have to put any effort into quality control
Date published: 2022-03-16
Rated 5 out of 5 by from David was great! He helped me with all of my taxes and all my questions. Thank you so much!
Date published: 2022-03-16
Rated 5 out of 5 by from Great Some of the details for child care tax needs to be more more intuitive. Like not your turn to claim is more viewable.
Date published: 2022-03-16
Rated 3 out of 5 by from TuboTax Business is not as mature as Personal vers After 25 years of using TurboTax Personal products, TT Business is underwhelming. There are a lot more unexplained, empty fields that show up on Error Check without any simple explanation to understand what to do. At the end of eFile for Federal, all of the Continue boxes lead to closing TT. What about my state filings? There was nothing that led me to the Print and Mail steps, so I now must manually go back in and figure it out. Clearly not the same thought in Business as there has been in Personal.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4463
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy filing Very easy steps to follow with explanations. Easy step is easy to follow
Date published: 2022-03-16
Rated 5 out of 5 by from Excellent!! Very easy to work with and it provides step-by-step directions on start till finish
Date published: 2022-03-16
Rated 5 out of 5 by from Great help John was a great help on walking me back through to fix some issues when my returns were rejected.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is easy to use! TurboTax is easy to use for itemizing deductions and filing jointly as a married couple, both of which we did this year for the first time.
Date published: 2022-03-16
Rated 2 out of 5 by from AGI Problem The AGI shown on my desktop version of Turbotax 2020 1040 was mysteriously incorrect and I kept getting rejections of my filings. I tried to look on Turbotax.com to see if you had archived the 2020 filing but the help desk folks I phoned said you no longer keep that information. I finally had to log into the IRS to find the correct AGI and successfully filed. Very frustrating process.
Date published: 2022-03-16
Rated 5 out of 5 by from TURBO TAX IS GREAT IS EASY AND GREAT, TAKE YOU STEP BY STEP ALL THE WAY
Date published: 2022-03-16
Rated 1 out of 5 by from Typical of 2021 Turbotax, has display problems Throughout the user experience, and especially on Intuit online to purchase state versions, 2021 Turbotax versions including this one display past the bottom of the viewable screen, bleeding into the toolbar at the bottom of Windows 10 screens. The bottom of the window is not reachable so there's no ability to resize. Sloppy programming with poor execution. It makes me feel like Intuit knows they have no competition so they don't have to put any effort into quality control
Date published: 2022-03-16
Rated 5 out of 5 by from David was great! He helped me with all of my taxes and all my questions. Thank you so much!
Date published: 2022-03-16
Rated 5 out of 5 by from Great Some of the details for child care tax needs to be more more intuitive. Like not your turn to claim is more viewable.
Date published: 2022-03-16
Rated 3 out of 5 by from TuboTax Business is not as mature as Personal vers After 25 years of using TurboTax Personal products, TT Business is underwhelming. There are a lot more unexplained, empty fields that show up on Error Check without any simple explanation to understand what to do. At the end of eFile for Federal, all of the Continue boxes lead to closing TT. What about my state filings? There was nothing that led me to the Print and Mail steps, so I now must manually go back in and figure it out. Clearly not the same thought in Business as there has been in Personal.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4463