TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281592 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax Makes it Easy Great experience, no problems, they made it very easy
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax needs help! Everything went pretty well, but it would be nice if the forms followed the forms one receives to turn in to the IRS. They could be a little more explicit in their directions. I called and Barton was most helpful in helping me finish up. Greatly appreciated.
Date published: 2021-04-04
Rated 5 out of 5 by from TurboTax is awesome Love this tax site wouldn't go anywhere else never
Date published: 2021-04-04
Rated 1 out of 5 by from Turbo IS NOT what it used to be I’ve been using turbo for over 2 decades. For all years that i’ve had an IRS refund, i’ve had turbo take out their product/service fee from my refund. For the first time in 2020 filing, i’m seeing an add on “processing” fee of $40 for a bank in Santa Barbara to handle my refund - NOT GOOD! So instead of paying $55 for turbo deluxe, i’d be paying $95 - forget that. Backing out of the “agreement” in order to pay by CC was cumbersome. FIX IT! turbo or next year i’m using someone else.
Date published: 2021-04-04
Rated 3 out of 5 by from Turbo Tax fair Having completed my tax forms and submitting them on line 2 months ago, I still have not received my Federal refund. Turbo Tax said that all was correct and there were no problems so why haven't I received my refund yet. Should be a help line for this type of problem!
Date published: 2021-04-04
Rated 5 out of 5 by from Easy to read, easy to file. Very easy to use! I would recommend Turbo Tax to anyone!
Date published: 2021-04-04
Rated 5 out of 5 by from I love Turbo Tax! Turbo Tax gives me the confidence to complete my own taxes and its free!
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax is great! I like to know that I haven't missed any deductions and with Turbotax they cover all the bases!
Date published: 2021-04-04
Rated 4 out of 5 by from Consistently Good Turbo tax is consistently good, although there are some questions that are less than intuitive on how to answer given the examples, and some categories that won't come up automatically to check unless you click the less common deductions. I realized that last year, they missed some stuff that would get me a higher refund. Luckily, the IRS caught it and increased my refund. I know, shocking.
Date published: 2021-04-04
Rated 1 out of 5 by from Last year filing my 2019 was a nightmare. It was rejected four times after you said everything was fine. Finally 2 month later after dealing with a lot of you people I just mailed it and got my refund four months later. Say a prayer that this is not duplicated again this year.
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 4461
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Makes it Easy Great experience, no problems, they made it very easy
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax needs help! Everything went pretty well, but it would be nice if the forms followed the forms one receives to turn in to the IRS. They could be a little more explicit in their directions. I called and Barton was most helpful in helping me finish up. Greatly appreciated.
Date published: 2021-04-04
Rated 5 out of 5 by from TurboTax is awesome Love this tax site wouldn't go anywhere else never
Date published: 2021-04-04
Rated 1 out of 5 by from Turbo IS NOT what it used to be I’ve been using turbo for over 2 decades. For all years that i’ve had an IRS refund, i’ve had turbo take out their product/service fee from my refund. For the first time in 2020 filing, i’m seeing an add on “processing” fee of $40 for a bank in Santa Barbara to handle my refund - NOT GOOD! So instead of paying $55 for turbo deluxe, i’d be paying $95 - forget that. Backing out of the “agreement” in order to pay by CC was cumbersome. FIX IT! turbo or next year i’m using someone else.
Date published: 2021-04-04
Rated 3 out of 5 by from Turbo Tax fair Having completed my tax forms and submitting them on line 2 months ago, I still have not received my Federal refund. Turbo Tax said that all was correct and there were no problems so why haven't I received my refund yet. Should be a help line for this type of problem!
Date published: 2021-04-04
Rated 5 out of 5 by from Easy to read, easy to file. Very easy to use! I would recommend Turbo Tax to anyone!
Date published: 2021-04-04
Rated 5 out of 5 by from I love Turbo Tax! Turbo Tax gives me the confidence to complete my own taxes and its free!
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax is great! I like to know that I haven't missed any deductions and with Turbotax they cover all the bases!
Date published: 2021-04-04
Rated 4 out of 5 by from Consistently Good Turbo tax is consistently good, although there are some questions that are less than intuitive on how to answer given the examples, and some categories that won't come up automatically to check unless you click the less common deductions. I realized that last year, they missed some stuff that would get me a higher refund. Luckily, the IRS caught it and increased my refund. I know, shocking.
Date published: 2021-04-04
Rated 1 out of 5 by from Last year filing my 2019 was a nightmare. It was rejected four times after you said everything was fine. Finally 2 month later after dealing with a lot of you people I just mailed it and got my refund four months later. Say a prayer that this is not duplicated again this year.
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 4461