TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Easy, Accurate, Quick I've been using Turbo Tax for 5 years now. Each year I'm impressed with how easy it is. Takes less than an afternoon, and has always been right on the money!
Date published: 2022-03-12
Rated 2 out of 5 by from Not user friendly We've used Turbo Tax for years and it has always been easy to understand. Not anymore. The wording to questions were REALLY hard to understand. They were confusing and did not make sense. We never had trouble figuring out what the questions were in past years. I know tax rules change every year, but you should be able to still make it easy for the average person to understand. Very, Very, disappointed in how the wording has changed.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is efficient and very easy to use The system was efficient and easy to use. The one thing I would recommend is to always have a "back key" that way we don't have to go the entire menu.
Date published: 2022-03-12
Rated 3 out of 5 by from It does the job-- but should be better One of the things I don't understand about TurboTax is why it asks me things like "Did you get a refund on your taxes last year?" when I started by importing the tax forms prepared by their software last year. There were serveral times where the program directed me to refer back to form XXXX, line YY. I would grumble to myself, why don't you already know the answer to that question? If I used someone else's software last year, I could understand this... but not when I used TurboTax last year. Another improvement they should make is importing scans of W2's and common tax forms. The online version does this, why doesn't the installed version do this?
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax convenient All I have to do is upload my documents, my Tax expert guided me gently to what she required and did. Thank you very much.
Date published: 2022-03-12
Rated 5 out of 5 by from Amazing Support Great customer service from Dexter! He was very patient with us!
Date published: 2022-03-12
Rated 5 out of 5 by from AWESOME IT'S A SOFTWARE THAT IS EASY AND UNDERSTANDING FOR ME LOVE IT
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax makes the process simplified 10 times over! I enjoy being able to look back at the question mark if any questions arise. I enjoy the assurance of not making any mistakes but making the process so simplistic.
Date published: 2022-03-12
Rated 5 out of 5 by from TURBOTAX IS AWESOME! 10/10 Would Recommend. Id do it again and again and again.
Date published: 2022-03-12
Rated 5 out of 5 by from Painless I worked with a tax specialist. She was very nice and very helpful.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4458
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy, Accurate, Quick I've been using Turbo Tax for 5 years now. Each year I'm impressed with how easy it is. Takes less than an afternoon, and has always been right on the money!
Date published: 2022-03-12
Rated 2 out of 5 by from Not user friendly We've used Turbo Tax for years and it has always been easy to understand. Not anymore. The wording to questions were REALLY hard to understand. They were confusing and did not make sense. We never had trouble figuring out what the questions were in past years. I know tax rules change every year, but you should be able to still make it easy for the average person to understand. Very, Very, disappointed in how the wording has changed.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is efficient and very easy to use The system was efficient and easy to use. The one thing I would recommend is to always have a "back key" that way we don't have to go the entire menu.
Date published: 2022-03-12
Rated 3 out of 5 by from It does the job-- but should be better One of the things I don't understand about TurboTax is why it asks me things like "Did you get a refund on your taxes last year?" when I started by importing the tax forms prepared by their software last year. There were serveral times where the program directed me to refer back to form XXXX, line YY. I would grumble to myself, why don't you already know the answer to that question? If I used someone else's software last year, I could understand this... but not when I used TurboTax last year. Another improvement they should make is importing scans of W2's and common tax forms. The online version does this, why doesn't the installed version do this?
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax convenient All I have to do is upload my documents, my Tax expert guided me gently to what she required and did. Thank you very much.
Date published: 2022-03-12
Rated 5 out of 5 by from Amazing Support Great customer service from Dexter! He was very patient with us!
Date published: 2022-03-12
Rated 5 out of 5 by from AWESOME IT'S A SOFTWARE THAT IS EASY AND UNDERSTANDING FOR ME LOVE IT
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax makes the process simplified 10 times over! I enjoy being able to look back at the question mark if any questions arise. I enjoy the assurance of not making any mistakes but making the process so simplistic.
Date published: 2022-03-12
Rated 5 out of 5 by from TURBOTAX IS AWESOME! 10/10 Would Recommend. Id do it again and again and again.
Date published: 2022-03-12
Rated 5 out of 5 by from Painless I worked with a tax specialist. She was very nice and very helpful.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 4458