TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Yay It was amazing and I am so Excited to see that I reduced my expected liability
Date published: 2022-10-12
Rated 5 out of 5 by from Awesome Turbo Tax Been using Turbo Tax for over 10 years and It is always easy to follow and helps me get the most refund.
Date published: 2022-10-12
Rated 3 out of 5 by from Everything is great until you have a question Been using TT for many many years. This year I had a question since I had filed an extension. I submitted my question via TT email functionality. 10 days later, I still have not heard back. According to the product, I was going to get supported within 48 hours (if I remember correctly)
Date published: 2022-10-12
Rated 4 out of 5 by from Fairly self-explanatary, but not for the beginner My only current struggle is figuring out how to get my current year TurboTax 2021 (on a new laptop) to recognize and reference prior year filings (2019 & 2020) from my old laptop). I brought over the old filings, but TurboTax 2021 only wants to open a 2021 file.
Date published: 2022-10-12
Rated 2 out of 5 by from Extending with TT sucks Constant battle to just extend filing my returns! Plus a bunch of stuff doesn't carryover from last year. Plus I have to buy it through Amazon to MAKE SURE I'LL BE ABLE TO DOWNLOAD IT TO ANOTHER COMPUTER and have it available if I need to get the program again years later.
Date published: 2022-10-12
Rated 5 out of 5 by from MOJO WR GREAT EXPERIANCE, NO PROBLEM IN ENTERING, ALL INFORMATION WAS THERE ON EACH STEP
Date published: 2022-10-12
Rated 1 out of 5 by from I had to buy TWO copies of TurboTax! Over the past 5 years, we bought the TurboTax CD's at Costco - in 2021 we bought the online version directly from TurboTax using the same email I have used for over 20 years. When I tried to use the online version it could not import my previous years returns because I created a "new" account with the same email - what???? Known issue - I am certainly not alone! Online, tons of people complain about the exact same thing happening to them - one email address - two accounts. Had to buy TurboTax a second time in the same tax year (the CD download version)
Date published: 2022-10-12
Rated 5 out of 5 by from Very helpful! Thank you. Very clear guidance. It helps a lot to a person like me who files tax for the first time in my life.
Date published: 2022-10-12
Rated 5 out of 5 by from turbo tax was great the tool bar was not helpful , at least for the questions i typed in
Date published: 2022-10-12
Rated 1 out of 5 by from NOT WORTH THE MONEY Windows PremierCD version does not allow all stock broker transactions. Takes too long to get live help. does not have all the forms eg: 709
Date published: 2022-10-12
All TurboTax® Offerings Reviews - Page 4457
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Yay It was amazing and I am so Excited to see that I reduced my expected liability
Date published: 2022-10-12
Rated 5 out of 5 by from Awesome Turbo Tax Been using Turbo Tax for over 10 years and It is always easy to follow and helps me get the most refund.
Date published: 2022-10-12
Rated 3 out of 5 by from Everything is great until you have a question Been using TT for many many years. This year I had a question since I had filed an extension. I submitted my question via TT email functionality. 10 days later, I still have not heard back. According to the product, I was going to get supported within 48 hours (if I remember correctly)
Date published: 2022-10-12
Rated 4 out of 5 by from Fairly self-explanatary, but not for the beginner My only current struggle is figuring out how to get my current year TurboTax 2021 (on a new laptop) to recognize and reference prior year filings (2019 & 2020) from my old laptop). I brought over the old filings, but TurboTax 2021 only wants to open a 2021 file.
Date published: 2022-10-12
Rated 2 out of 5 by from Extending with TT sucks Constant battle to just extend filing my returns! Plus a bunch of stuff doesn't carryover from last year. Plus I have to buy it through Amazon to MAKE SURE I'LL BE ABLE TO DOWNLOAD IT TO ANOTHER COMPUTER and have it available if I need to get the program again years later.
Date published: 2022-10-12
Rated 5 out of 5 by from MOJO WR GREAT EXPERIANCE, NO PROBLEM IN ENTERING, ALL INFORMATION WAS THERE ON EACH STEP
Date published: 2022-10-12
Rated 1 out of 5 by from I had to buy TWO copies of TurboTax! Over the past 5 years, we bought the TurboTax CD's at Costco - in 2021 we bought the online version directly from TurboTax using the same email I have used for over 20 years. When I tried to use the online version it could not import my previous years returns because I created a "new" account with the same email - what???? Known issue - I am certainly not alone! Online, tons of people complain about the exact same thing happening to them - one email address - two accounts. Had to buy TurboTax a second time in the same tax year (the CD download version)
Date published: 2022-10-12
Rated 5 out of 5 by from Very helpful! Thank you. Very clear guidance. It helps a lot to a person like me who files tax for the first time in my life.
Date published: 2022-10-12
Rated 5 out of 5 by from turbo tax was great the tool bar was not helpful , at least for the questions i typed in
Date published: 2022-10-12
Rated 1 out of 5 by from NOT WORTH THE MONEY Windows PremierCD version does not allow all stock broker transactions. Takes too long to get live help. does not have all the forms eg: 709
Date published: 2022-10-12
All TurboTax® Offerings Reviews - Page 4457