TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Good experience for my first time I was generally satisfied but anxious when I did not understand some of the prompts for missing information. He
Date published: 2021-05-10
Rated 5 out of 5 by from I had a nice experience I was supposed to get a discount by Uber and Lyft and I don’t see the discount
Date published: 2021-05-10
Rated 2 out of 5 by from VERY VERRY HARD TO TALK TO IN LIVE CONVERSAN WHEN I ATTEMPTED TO TALK TO SOMEONE, THEY RESPONDED AS IF THEY HAD NOT READ MY QUESTION. THEY RESPONDED WITH COMPLETELY DIFFERENT RESPONSE. I HAVE HAD TO REPEAT MYSELF THREE TIMES, GETTING VERY, VERY, VERY FRUSTRATED TRYING TO GET ANSWER. WHEN FRUSTRATED I TRIED TO QUESTION THEM, THEY CUT ME OFF!!! NOT ANSWERING MY QUESTION. TURBOTAX JUST LOOK AT MY DIALOGUE. THERE WAS ONLY ONE PERSON, A CPA FROM CONNECTICUT THAT WAS VERY VERY HELPFULL HELPING ME SOLVE MY PROBLEM UNTIL LATE IN THE EVENING. TODAY I WAS CUT OFF FROM CONVERSATION--NO ANSWERS
Date published: 2021-05-10
Rated 3 out of 5 by from cpa it was easy to do but i could have went to my CPA for less but didnt know the cost until i was done.
Date published: 2021-05-10
Rated 3 out of 5 by from too many questions Paid $80 to ask 2 questions. ie Premier status. Look elsewhere
Date published: 2021-05-10
Rated 5 out of 5 by from It was fast and easy I enjoy using turbo tax because its fast easy and very helpful
Date published: 2021-05-10
Rated 5 out of 5 by from It's simple and easy Tax report made EASY. Can be done within hours. I'm pretty happy with the refund I receive too.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Great It is so easy to file our taxes through Turbo Tax. I highly recommend this service.
Date published: 2021-05-10
Rated 5 out of 5 by from turbo tax rocks it was very simple and easy, and the experts were very helpful.
Date published: 2021-05-10
Rated 3 out of 5 by from TurboTax is going down hill There were two major situations that had no recourse. I am not happy that TT stopped making actual forms available to me through the program. If these documents were available, I could easily have taken care of my problems. Specifically, I needed to access 1040 Schedule 1 for odd Other Income.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 4455
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good experience for my first time I was generally satisfied but anxious when I did not understand some of the prompts for missing information. He
Date published: 2021-05-10
Rated 5 out of 5 by from I had a nice experience I was supposed to get a discount by Uber and Lyft and I don’t see the discount
Date published: 2021-05-10
Rated 2 out of 5 by from VERY VERRY HARD TO TALK TO IN LIVE CONVERSAN WHEN I ATTEMPTED TO TALK TO SOMEONE, THEY RESPONDED AS IF THEY HAD NOT READ MY QUESTION. THEY RESPONDED WITH COMPLETELY DIFFERENT RESPONSE. I HAVE HAD TO REPEAT MYSELF THREE TIMES, GETTING VERY, VERY, VERY FRUSTRATED TRYING TO GET ANSWER. WHEN FRUSTRATED I TRIED TO QUESTION THEM, THEY CUT ME OFF!!! NOT ANSWERING MY QUESTION. TURBOTAX JUST LOOK AT MY DIALOGUE. THERE WAS ONLY ONE PERSON, A CPA FROM CONNECTICUT THAT WAS VERY VERY HELPFULL HELPING ME SOLVE MY PROBLEM UNTIL LATE IN THE EVENING. TODAY I WAS CUT OFF FROM CONVERSATION--NO ANSWERS
Date published: 2021-05-10
Rated 3 out of 5 by from cpa it was easy to do but i could have went to my CPA for less but didnt know the cost until i was done.
Date published: 2021-05-10
Rated 3 out of 5 by from too many questions Paid $80 to ask 2 questions. ie Premier status. Look elsewhere
Date published: 2021-05-10
Rated 5 out of 5 by from It was fast and easy I enjoy using turbo tax because its fast easy and very helpful
Date published: 2021-05-10
Rated 5 out of 5 by from It's simple and easy Tax report made EASY. Can be done within hours. I'm pretty happy with the refund I receive too.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Great It is so easy to file our taxes through Turbo Tax. I highly recommend this service.
Date published: 2021-05-10
Rated 5 out of 5 by from turbo tax rocks it was very simple and easy, and the experts were very helpful.
Date published: 2021-05-10
Rated 3 out of 5 by from TurboTax is going down hill There were two major situations that had no recourse. I am not happy that TT stopped making actual forms available to me through the program. If these documents were available, I could easily have taken care of my problems. Specifically, I needed to access 1040 Schedule 1 for odd Other Income.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 4455