TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax is so simple! I thought I had a very easy tax return, but I did need help with my return and this wonderful woman called me and helped me fill out the rest of my return, stayed on the phone with me until the very end. She was wonderful!
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax is awesome! I spoke with Britney and she was so kind, patient and helpful!!
Date published: 2023-02-25
Rated 4 out of 5 by from first time doing them myself Im happy to have done my taxes myself this will help me alot
Date published: 2023-02-25
Rated 4 out of 5 by from Not enough guidance Was easy to use in places but I had to hunt for requested info that program didn't pull from my accounts. After payment was made I was asked to provide 2 CUSIP numbers only one of which I was able to find. The return was submitted without a cusip number from my bank acct 1099-int so I hope it gets processed but I'm a bit worried.
Date published: 2023-02-25
Rated 5 out of 5 by from Very intuitive The software walked me through every step of the process and I was able to talk to support folks to make sure I did it right!
Date published: 2023-02-25
Rated 4 out of 5 by from SOMETIMES CONFUSING I seem to always get hung up.10 Plus years using i still always catch a hangup.But I guess taxes are meant to be easy
Date published: 2023-02-25
Rated 5 out of 5 by from Love turbo tax I will always use turbo tax and recommend it to everyone. I used to work at a tax agency and this is a much better way to file. It's easy, fast and accurate.
Date published: 2023-02-25
Rated 5 out of 5 by from fast and easy Fast and easy experience. My tax professional made the whole experience pretty painless, even for taxes :)
Date published: 2023-02-25
Rated 4 out of 5 by from Working through Turbo Tax 2022 Federal forms were fairly straight forward. the State product had a hard time reading the format of the w-2. I needed the Live assisted help to manage my return. it would be a better product if there was a way to review the forms as they were completed.
Date published: 2023-02-25
Rated 1 out of 5 by from Sprung fees on me Wanted to use basic because it's free. At the end of almost 3 hours working on my taxes, they told me I couldn't file unless I upgraded. No where along the way did they mention this. I would have gone with a different, actually free service if I'd know most of my return would be going to TurboTax.
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 4450
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is so simple! I thought I had a very easy tax return, but I did need help with my return and this wonderful woman called me and helped me fill out the rest of my return, stayed on the phone with me until the very end. She was wonderful!
Date published: 2023-02-25
Rated 5 out of 5 by from Turbo Tax is awesome! I spoke with Britney and she was so kind, patient and helpful!!
Date published: 2023-02-25
Rated 4 out of 5 by from first time doing them myself Im happy to have done my taxes myself this will help me alot
Date published: 2023-02-25
Rated 4 out of 5 by from Not enough guidance Was easy to use in places but I had to hunt for requested info that program didn't pull from my accounts. After payment was made I was asked to provide 2 CUSIP numbers only one of which I was able to find. The return was submitted without a cusip number from my bank acct 1099-int so I hope it gets processed but I'm a bit worried.
Date published: 2023-02-25
Rated 5 out of 5 by from Very intuitive The software walked me through every step of the process and I was able to talk to support folks to make sure I did it right!
Date published: 2023-02-25
Rated 4 out of 5 by from SOMETIMES CONFUSING I seem to always get hung up.10 Plus years using i still always catch a hangup.But I guess taxes are meant to be easy
Date published: 2023-02-25
Rated 5 out of 5 by from Love turbo tax I will always use turbo tax and recommend it to everyone. I used to work at a tax agency and this is a much better way to file. It's easy, fast and accurate.
Date published: 2023-02-25
Rated 5 out of 5 by from fast and easy Fast and easy experience. My tax professional made the whole experience pretty painless, even for taxes :)
Date published: 2023-02-25
Rated 4 out of 5 by from Working through Turbo Tax 2022 Federal forms were fairly straight forward. the State product had a hard time reading the format of the w-2. I needed the Live assisted help to manage my return. it would be a better product if there was a way to review the forms as they were completed.
Date published: 2023-02-25
Rated 1 out of 5 by from Sprung fees on me Wanted to use basic because it's free. At the end of almost 3 hours working on my taxes, they told me I couldn't file unless I upgraded. No where along the way did they mention this. I would have gone with a different, actually free service if I'd know most of my return would be going to TurboTax.
Date published: 2023-02-25
All TurboTax® Offerings Reviews - Page 4450