TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Worth Every Penny Love the ability to import information from brokerage accounts. Saves so much time and confusion. Would not be able to do it without you.
Date published: 2022-03-16
Rated 5 out of 5 by from Always easy and helpful This is the 11th year we've filed taxes with Turbo Tax. Initially I was scared I was not qualified to submit our own taxes as we have had them prepared in the past by professionals. However, 11 years ago I gave it a try as was immediately hooked. The process is so easy. They are so many ways to get questions answered if you are unsure and the process has become so streamlined and fast. I highly recommend Turbo Tax.
Date published: 2022-03-16
Rated 5 out of 5 by from Very Pleased With TurboTax Deluxe I have been using TurboTax Deluxe for several years now, and because I have become familiar with how the software works my tax filings are very easy to accomplish.
Date published: 2022-03-16
Rated 5 out of 5 by from Over 2 decades of accurate filing I was IRS Agent for 41 years, have used TT for over half that time. Easy to use, very accurate, verified filing. As an agent, my return had to be accurate so TT gave me peace of mind that the tax law and math were accurate. The ability to import W-2 and 1099 information even further enhanced the accuracy.
Date published: 2022-03-16
Rated 4 out of 5 by from Another good year Called on only one issue. Prompt correct response.
Date published: 2022-03-16
Rated 5 out of 5 by from Great customer service!! I had a few questions and chose to speak with someone, and I received a call right away and she was very knowledgeable and helpful. It was my first time with more than one subject, and she helped with all of them.
Date published: 2022-03-16
Rated 4 out of 5 by from Need to improve repetitive screens 2021's Turbo Tax did not easily handle the charitable deduction. It also continues to ask repetitive questions (leaving prior responses blank) for screens like "Did you take a disaster credit?". It should store those responses and non re-ask. Also - State e-filing costs are too high for such a simple action.
Date published: 2022-03-16
Rated 1 out of 5 by from Issues With TurboTax I have used TurboTax for many many years. This is the first time I found a serious issue with the software. I have contact TurboTax several times over the last 10 days. As of today, 3/16/22, no fix have been issued, and no one has attempted to contact me regarding the issue. When you try to do an Alabama Return, and most of the information from the Federal return applies to Alabama, the 1099-R names associated with those 1099-R Payers are not being carried over to the Alabama return. The amounts are there, but the Names are populated with "X". This is unacceptable and requires TurboTax to fix. Nothing has been done. I do not know if this is happening to other state returns, but I suspect that may be the case.
Date published: 2022-03-16
Rated 5 out of 5 by from Great! So easy! I had no issues and it walked me through the process.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is Awesome! Very knowledgeable and helpful tax experts. Good communication.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4448
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Worth Every Penny Love the ability to import information from brokerage accounts. Saves so much time and confusion. Would not be able to do it without you.
Date published: 2022-03-16
Rated 5 out of 5 by from Always easy and helpful This is the 11th year we've filed taxes with Turbo Tax. Initially I was scared I was not qualified to submit our own taxes as we have had them prepared in the past by professionals. However, 11 years ago I gave it a try as was immediately hooked. The process is so easy. They are so many ways to get questions answered if you are unsure and the process has become so streamlined and fast. I highly recommend Turbo Tax.
Date published: 2022-03-16
Rated 5 out of 5 by from Very Pleased With TurboTax Deluxe I have been using TurboTax Deluxe for several years now, and because I have become familiar with how the software works my tax filings are very easy to accomplish.
Date published: 2022-03-16
Rated 5 out of 5 by from Over 2 decades of accurate filing I was IRS Agent for 41 years, have used TT for over half that time. Easy to use, very accurate, verified filing. As an agent, my return had to be accurate so TT gave me peace of mind that the tax law and math were accurate. The ability to import W-2 and 1099 information even further enhanced the accuracy.
Date published: 2022-03-16
Rated 4 out of 5 by from Another good year Called on only one issue. Prompt correct response.
Date published: 2022-03-16
Rated 5 out of 5 by from Great customer service!! I had a few questions and chose to speak with someone, and I received a call right away and she was very knowledgeable and helpful. It was my first time with more than one subject, and she helped with all of them.
Date published: 2022-03-16
Rated 4 out of 5 by from Need to improve repetitive screens 2021's Turbo Tax did not easily handle the charitable deduction. It also continues to ask repetitive questions (leaving prior responses blank) for screens like "Did you take a disaster credit?". It should store those responses and non re-ask. Also - State e-filing costs are too high for such a simple action.
Date published: 2022-03-16
Rated 1 out of 5 by from Issues With TurboTax I have used TurboTax for many many years. This is the first time I found a serious issue with the software. I have contact TurboTax several times over the last 10 days. As of today, 3/16/22, no fix have been issued, and no one has attempted to contact me regarding the issue. When you try to do an Alabama Return, and most of the information from the Federal return applies to Alabama, the 1099-R names associated with those 1099-R Payers are not being carried over to the Alabama return. The amounts are there, but the Names are populated with "X". This is unacceptable and requires TurboTax to fix. Nothing has been done. I do not know if this is happening to other state returns, but I suspect that may be the case.
Date published: 2022-03-16
Rated 5 out of 5 by from Great! So easy! I had no issues and it walked me through the process.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is Awesome! Very knowledgeable and helpful tax experts. Good communication.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4448