TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Not as easy as touted. I retired from Civil service under the old CSRS system. Turbo tax kept asking me questions about my required distributions and other things that did not pertain to me. I was caught in a loop that had no exit. What should have been a simple 1099 EZ became 9 pages of worksheets. I have few deductions at my age and a simple standard deduction return has sufficed for several years now. I could have done this much easier with a form from the post office and a pencil. I choseTurbo tax so I could E-file and get my refund faster. The live "help" was non existent or at least extremely difficult to get in touch with. Again, I ended up in an endless loop and finally just gave up. Even a simple return is not a "one size fits all" and for $40.00 I really expected a more user friendly program. A simple pension is nothing like an investment based retirement, and unless you are in one, the terms make no sense.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is Great I would not dare prepare my taxes without TurboTax. For a first time LLC filer, there were a couple definitions I wasn't sure of, but TT's links, or a few quick Google searches answered my questions.
Date published: 2022-03-16
Rated 5 out of 5 by from TURBO TAX SAVES LIVES I've been using turbo tax for 6 years now and i love it
Date published: 2022-03-16
Rated 5 out of 5 by from Works Great easy to follow instructions Like the way it is formatted and helps explain everything I need to know
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo is amazing This software is the best. Spectacular ease of use
Date published: 2022-03-16
Rated 5 out of 5 by from great took forever but liked it, also was pretty expensive
Date published: 2022-03-16
Rated 1 out of 5 by from Program glitch forced me to refile from scratch Program glitch forced me to refile from scratch. Spent over 2 hours with support - they couldn't figure out how to fix/resolve. Ended up refiling from scratch as a result.
Date published: 2022-03-16
Rated 5 out of 5 by from Quick an easy Won’t got go another tax prep shop an spend hundreds when turbo tax is free!!
Date published: 2022-03-16
Rated 5 out of 5 by from Highly recommended! Easy and very helpful folks at Turbotax.answered all my questions and put me at ease
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax keeps getting more expensive We have used Turbo Tax for 7 years. It is a real time saver but keeps getting more expensive every year.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4443
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not as easy as touted. I retired from Civil service under the old CSRS system. Turbo tax kept asking me questions about my required distributions and other things that did not pertain to me. I was caught in a loop that had no exit. What should have been a simple 1099 EZ became 9 pages of worksheets. I have few deductions at my age and a simple standard deduction return has sufficed for several years now. I could have done this much easier with a form from the post office and a pencil. I choseTurbo tax so I could E-file and get my refund faster. The live "help" was non existent or at least extremely difficult to get in touch with. Again, I ended up in an endless loop and finally just gave up. Even a simple return is not a "one size fits all" and for $40.00 I really expected a more user friendly program. A simple pension is nothing like an investment based retirement, and unless you are in one, the terms make no sense.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is Great I would not dare prepare my taxes without TurboTax. For a first time LLC filer, there were a couple definitions I wasn't sure of, but TT's links, or a few quick Google searches answered my questions.
Date published: 2022-03-16
Rated 5 out of 5 by from TURBO TAX SAVES LIVES I've been using turbo tax for 6 years now and i love it
Date published: 2022-03-16
Rated 5 out of 5 by from Works Great easy to follow instructions Like the way it is formatted and helps explain everything I need to know
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo is amazing This software is the best. Spectacular ease of use
Date published: 2022-03-16
Rated 5 out of 5 by from great took forever but liked it, also was pretty expensive
Date published: 2022-03-16
Rated 1 out of 5 by from Program glitch forced me to refile from scratch Program glitch forced me to refile from scratch. Spent over 2 hours with support - they couldn't figure out how to fix/resolve. Ended up refiling from scratch as a result.
Date published: 2022-03-16
Rated 5 out of 5 by from Quick an easy Won’t got go another tax prep shop an spend hundreds when turbo tax is free!!
Date published: 2022-03-16
Rated 5 out of 5 by from Highly recommended! Easy and very helpful folks at Turbotax.answered all my questions and put me at ease
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax keeps getting more expensive We have used Turbo Tax for 7 years. It is a real time saver but keeps getting more expensive every year.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4443