TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from The easiest to use Tax softwarwe! I have been using turbotax since the 1990 (DOS versions lol) and I will never use anything else! Very straightforward and easy to use. The people I have had to call at Intuit the few times I have had problems are very kind, very knowledgeable, and always get my issue resolved quickly
Date published: 2022-09-14
Rated 3 out of 5 by from A 64bit version of TurboTax would great. A 64bit version of the product would take the product to the next level. My S Corp operates out of Virginia. With the review of the VA return, I was stuck in a loop to complete Form 520A. I had to select an option where none of the options applied. I had to search for Help then delete the form. Deleting the form took me 2 attempts.
Date published: 2022-09-14
Rated 2 out of 5 by from partnership/business tax/Nancy Business taxes was to click on "work on a previous return" and it would pop up. 2- The helpdesk folks for the regular Turbo Tax individual filing dont know anything about the Business app. Why isn't there a way to download relevant info from the K-1s into the personal tax filing? 3-The application does not automatically update when you change something you entered incorrectly. IT happened with me when I was putting in info on the 2 people in my partnership. I accidentally checked the box saying that percentages had changes between the two partners. I changed it, but at the end, I had 8 related issues pop up and had to go back and change again. 4-Finally, I was disappointed that I had to buy both the regular individual turbo tax app. and then had to also buy the business for a very small business that is in the hole and a small trust that was disbursing a little more than 400K. Sure wish there was an option for small trusts and businesses to enter data into the personal taxes or at least export that date to the personal taxes. 5-Finally, the business software did not come with instructions. That could have helped me a lot since I'm using Turbo instead of Tax Cut for the first time. Overall, I did not find the application very intuitive.
Date published: 2022-09-14
Rated 5 out of 5 by from Love it I loved it it was really helpful can't wait to next year
Date published: 2022-09-14
Rated 5 out of 5 by from Turbo Tax is very helpful and time saving. Good experience. Time Saving calculations and explanations.
Date published: 2022-09-14
Rated 4 out of 5 by from Great software product, weak support system Software is great, felt very familiar and comfortable working with the software program. Biggest issue was the level of support that was provided to self employed people (my business is an S Corp) since most of the questions that I needed help sounded like they would have been pretty basic that any tax preparer/CPA should have been able to answer and yet I never got a high degree of confidence that the online phone support people were any better than dealing with someone from one of the pop up tax shops in a strip mall or big box retailer (i wouldn't have ever considered using one of these types of resources). Thankfully after taking the time to carefully read the IRS instructions from the IRS website and with the limited support that the TurboTax "professionals" were able to provide I was able to get my taxes completed and felt everything was done correctly. In previous years, I had always used a CPA who did my personal and business taxes but they retired, I procrastinated in finding a new CPA so was left getting it taken care of myself this year. Would I do it again this way? Yes, probably unless I find a CPA who can file them for close to the same cost as Turbotax since I already track and categorize my expenses using Quicken so the CPA is not doing any bookkeeping and is just taking my numbers and plugging them into the software and I just did that myself! Having a CPA return from last year that I know was done correctly, helped and gave me greater confidence in using the TurboTax software this year.
Date published: 2022-09-14
Rated 4 out of 5 by from Not as good as it once was Every year I have the exact same problem with TurboTax. Getting an installing the "most recent updates" is very timing consuming and sometimes impossible. I have need to shut down my computer as the program keeps hanging up. I have even had to re-install the program at times.
Date published: 2022-09-14
Rated 1 out of 5 by from Hidden mistakes and double counting issues The directions are so poor that you can easily double count items, and sometimes it does not include items. For example, in one place it asked for amounts paid to subcontractors, but never added that cost to cost of good sold or expenses. In another, it asked for healthcare costs of shareholders, then asked for total amount paid to shareholders including healthcare, thus resulting in double counting.Other things not explained well, like why you should spread deductions over several years or take the deduction now.
Date published: 2022-09-14
Rated 2 out of 5 by from Lots of Bugs, needs an update Overall the product works and is cheap, but it seems like it hasn't been updated in 20 years. I would have loved to be able to just upload my information from Quickbooks, but my version is online. I also had many errors I had to fix that were just the system not populating, like the date of signing etc. It was frustrating but worked.
Date published: 2022-09-14
Rated 5 out of 5 by from best system I have every utilized The service member who assisted me and guided me through the process was absolutely incredible and knowledgeable.
Date published: 2022-09-14
All TurboTax® Offerings Reviews - Page 4439
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from The easiest to use Tax softwarwe! I have been using turbotax since the 1990 (DOS versions lol) and I will never use anything else! Very straightforward and easy to use. The people I have had to call at Intuit the few times I have had problems are very kind, very knowledgeable, and always get my issue resolved quickly
Date published: 2022-09-14
Rated 3 out of 5 by from A 64bit version of TurboTax would great. A 64bit version of the product would take the product to the next level. My S Corp operates out of Virginia. With the review of the VA return, I was stuck in a loop to complete Form 520A. I had to select an option where none of the options applied. I had to search for Help then delete the form. Deleting the form took me 2 attempts.
Date published: 2022-09-14
Rated 2 out of 5 by from partnership/business tax/Nancy Business taxes was to click on "work on a previous return" and it would pop up. 2- The helpdesk folks for the regular Turbo Tax individual filing dont know anything about the Business app. Why isn't there a way to download relevant info from the K-1s into the personal tax filing? 3-The application does not automatically update when you change something you entered incorrectly. IT happened with me when I was putting in info on the 2 people in my partnership. I accidentally checked the box saying that percentages had changes between the two partners. I changed it, but at the end, I had 8 related issues pop up and had to go back and change again. 4-Finally, I was disappointed that I had to buy both the regular individual turbo tax app. and then had to also buy the business for a very small business that is in the hole and a small trust that was disbursing a little more than 400K. Sure wish there was an option for small trusts and businesses to enter data into the personal taxes or at least export that date to the personal taxes. 5-Finally, the business software did not come with instructions. That could have helped me a lot since I'm using Turbo instead of Tax Cut for the first time. Overall, I did not find the application very intuitive.
Date published: 2022-09-14
Rated 5 out of 5 by from Love it I loved it it was really helpful can't wait to next year
Date published: 2022-09-14
Rated 5 out of 5 by from Turbo Tax is very helpful and time saving. Good experience. Time Saving calculations and explanations.
Date published: 2022-09-14
Rated 4 out of 5 by from Great software product, weak support system Software is great, felt very familiar and comfortable working with the software program. Biggest issue was the level of support that was provided to self employed people (my business is an S Corp) since most of the questions that I needed help sounded like they would have been pretty basic that any tax preparer/CPA should have been able to answer and yet I never got a high degree of confidence that the online phone support people were any better than dealing with someone from one of the pop up tax shops in a strip mall or big box retailer (i wouldn't have ever considered using one of these types of resources). Thankfully after taking the time to carefully read the IRS instructions from the IRS website and with the limited support that the TurboTax "professionals" were able to provide I was able to get my taxes completed and felt everything was done correctly. In previous years, I had always used a CPA who did my personal and business taxes but they retired, I procrastinated in finding a new CPA so was left getting it taken care of myself this year. Would I do it again this way? Yes, probably unless I find a CPA who can file them for close to the same cost as Turbotax since I already track and categorize my expenses using Quicken so the CPA is not doing any bookkeeping and is just taking my numbers and plugging them into the software and I just did that myself! Having a CPA return from last year that I know was done correctly, helped and gave me greater confidence in using the TurboTax software this year.
Date published: 2022-09-14
Rated 4 out of 5 by from Not as good as it once was Every year I have the exact same problem with TurboTax. Getting an installing the "most recent updates" is very timing consuming and sometimes impossible. I have need to shut down my computer as the program keeps hanging up. I have even had to re-install the program at times.
Date published: 2022-09-14
Rated 1 out of 5 by from Hidden mistakes and double counting issues The directions are so poor that you can easily double count items, and sometimes it does not include items. For example, in one place it asked for amounts paid to subcontractors, but never added that cost to cost of good sold or expenses. In another, it asked for healthcare costs of shareholders, then asked for total amount paid to shareholders including healthcare, thus resulting in double counting.Other things not explained well, like why you should spread deductions over several years or take the deduction now.
Date published: 2022-09-14
Rated 2 out of 5 by from Lots of Bugs, needs an update Overall the product works and is cheap, but it seems like it hasn't been updated in 20 years. I would have loved to be able to just upload my information from Quickbooks, but my version is online. I also had many errors I had to fix that were just the system not populating, like the date of signing etc. It was frustrating but worked.
Date published: 2022-09-14
Rated 5 out of 5 by from best system I have every utilized The service member who assisted me and guided me through the process was absolutely incredible and knowledgeable.
Date published: 2022-09-14
All TurboTax® Offerings Reviews - Page 4439