TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Turbo Tax Rejected -Reason IND-031-04 Return not accepted because AGI from previous year not the same but I doubled check and it still says it does not match wit previous year. Submitted at least three times. Got same response Federal Tax Return Rejected. Reason IND-031-04 each time.
Date published: 2022-10-11
Rated 4 out of 5 by from Support I spoke with Shay today about Turbo Taxes' check for errors feature. Though I have documented form for the entries, Turbo Tax will not let me proceed to efile. Shay was wonderful on the phone trying to help with this and was not able to get past this feature. I chose to change my filing option to mail. The choice was NOT an issue with Shay it's the product.
Date published: 2022-10-11
Rated 5 out of 5 by from TurboTax is great Nice kind woman I spoke with who helped me through the whole process!
Date published: 2022-10-11
Rated 2 out of 5 by from Used Turbo Tax for over 20years Needed to file extension and in reviewing return discovered blocks that were pink and incorrect. Could not get back to correct
Date published: 2022-10-11
Rated 3 out of 5 by from TurboTax 2021 Meh This is the third year in a row that I have had difficulty with TurboTax. They say insanity is doing the same thing over and over again and expecting a different result, so maybe I should switch. The last two years, IRS has sent me corrections to the return because of math. Hmmmm.... This year, the form demanded an 8812 form when there were no dependents listed, and it would not file without that form. Fortunately, Tara, at Intuit Support was very friendly and very helpful, and we got it done.
Date published: 2022-10-11
Rated 5 out of 5 by from Easy and Convenient I needed to meet the last minute deadline and found Turbo Tax and my tax expert easy to work with to meet the deadline.
Date published: 2022-10-11
Rated 5 out of 5 by from Turbotax is awesome Fast and easy. The best way to get your taxes done.
Date published: 2022-10-11
Rated 4 out of 5 by from Ease of use, but not a clear filing status. I thought I had filed my taxes in September. It wasn't until I went to check on status that it became clear that neither the state or the Fed had been filed because I didn't pay the extra for the "free one state" filing.
Date published: 2022-10-11
Rated 4 out of 5 by from Live is a great pro-great service line This is my first time using TT Live, I must say I was very impressed with the Tax Professional, e.g., the CPA assigned. However, Intuit could be a little more information as to the "process" surrounding the whole service line prior to enrolling. 1. The first person you speak to is not necessarily your assigned Tax Expert, he/she is more or less a collector of the information. 2. The worksheet template provided me was horrible, it does not allow for the characterization of deductions and lumps everything into one. If you doing a Schedule C you need to break out figures, unfortunately, the TT Worksheet did not and I wasted a lot of time and explanation with the CPA over this issue. Intuit TT Live needs to tighten this up a bit.
Date published: 2022-10-11
Rated 5 out of 5 by from Great services Danielle was awesome she knows what she is doing!!!!!
Date published: 2022-10-11
All TurboTax® Offerings Reviews - Page 4434
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax Rejected -Reason IND-031-04 Return not accepted because AGI from previous year not the same but I doubled check and it still says it does not match wit previous year. Submitted at least three times. Got same response Federal Tax Return Rejected. Reason IND-031-04 each time.
Date published: 2022-10-11
Rated 4 out of 5 by from Support I spoke with Shay today about Turbo Taxes' check for errors feature. Though I have documented form for the entries, Turbo Tax will not let me proceed to efile. Shay was wonderful on the phone trying to help with this and was not able to get past this feature. I chose to change my filing option to mail. The choice was NOT an issue with Shay it's the product.
Date published: 2022-10-11
Rated 5 out of 5 by from TurboTax is great Nice kind woman I spoke with who helped me through the whole process!
Date published: 2022-10-11
Rated 2 out of 5 by from Used Turbo Tax for over 20years Needed to file extension and in reviewing return discovered blocks that were pink and incorrect. Could not get back to correct
Date published: 2022-10-11
Rated 3 out of 5 by from TurboTax 2021 Meh This is the third year in a row that I have had difficulty with TurboTax. They say insanity is doing the same thing over and over again and expecting a different result, so maybe I should switch. The last two years, IRS has sent me corrections to the return because of math. Hmmmm.... This year, the form demanded an 8812 form when there were no dependents listed, and it would not file without that form. Fortunately, Tara, at Intuit Support was very friendly and very helpful, and we got it done.
Date published: 2022-10-11
Rated 5 out of 5 by from Easy and Convenient I needed to meet the last minute deadline and found Turbo Tax and my tax expert easy to work with to meet the deadline.
Date published: 2022-10-11
Rated 5 out of 5 by from Turbotax is awesome Fast and easy. The best way to get your taxes done.
Date published: 2022-10-11
Rated 4 out of 5 by from Ease of use, but not a clear filing status. I thought I had filed my taxes in September. It wasn't until I went to check on status that it became clear that neither the state or the Fed had been filed because I didn't pay the extra for the "free one state" filing.
Date published: 2022-10-11
Rated 4 out of 5 by from Live is a great pro-great service line This is my first time using TT Live, I must say I was very impressed with the Tax Professional, e.g., the CPA assigned. However, Intuit could be a little more information as to the "process" surrounding the whole service line prior to enrolling. 1. The first person you speak to is not necessarily your assigned Tax Expert, he/she is more or less a collector of the information. 2. The worksheet template provided me was horrible, it does not allow for the characterization of deductions and lumps everything into one. If you doing a Schedule C you need to break out figures, unfortunately, the TT Worksheet did not and I wasted a lot of time and explanation with the CPA over this issue. Intuit TT Live needs to tighten this up a bit.
Date published: 2022-10-11
Rated 5 out of 5 by from Great services Danielle was awesome she knows what she is doing!!!!!
Date published: 2022-10-11
All TurboTax® Offerings Reviews - Page 4434