TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 1 out of 5 by from Turbotax Full Service is anything but. Honestly, the full service situation is gross. $500 said and done on having my taxes done with minimal forms is just not at all what I imagined. I did 3/4 of the return myself, thought I would be taken care of, but really my work was just redone via asking me questions I already filled out a few times. Honestly, I want this over and done with, but I will NEVER use TurboTax again and I'll be sure to spread the news to all of my other self-employed friends.
Date published: 2022-03-16
Rated 5 out of 5 by from Thank you! John did a really great job doing our taxes. He is highly recommended.
Date published: 2022-03-16
Rated 2 out of 5 by from It's ok It says free but they always make me pay and I don't understand why
Date published: 2022-03-16
Rated 5 out of 5 by from the best The assistants from turbo tax representative was more than excellent.
Date published: 2022-03-16
Rated 2 out of 5 by from A Pain I found out that I do not have access to speak with a tax professional even though I paid for TurboTax. I called in about 5-6 times and most of my questions were for a tax advisor yet I couldn't speak with one without paying a fee. I probably filed incorrectly so I will not be using you next year. I'd rather just pay an actual accountant than waste countless hours on the phone and having to fork out more money to get simple questions answered.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is thorough and easy to navigate The step by step entries, with explanations if you need them, made filing easy.
Date published: 2022-03-16
Rated 5 out of 5 by from CD version was less intuitive It seemed to me that I had difficulty reconciling issues this year. I never did find the efile of 2020 instructions to match IRS directions. IRS said I could e-file an amended return. TurboTax said it was closed. Little things like that took more time. I've been using TurbopTAx since early 80's and am not likely to change now. Too old.
Date published: 2022-03-16
Rated 1 out of 5 by from Terrible - Calculation problem I still deal with a calculation problem in my ESPP from 2020. It is unbelievable that Turbo Tax has a calculation mistake in 2020 software. Further, makes it almost impossible to get compensated for amended return and expenses. Shame on you, Turbo Tax.
Date published: 2022-03-16
Rated 5 out of 5 by from Awesome Easy to use, got all my tax breaks and the biggest refund I could get
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax ok While efficient and relatively easy to use, the help function is almost useless. Very difficult to get answers to questions
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4409
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbotax Full Service is anything but. Honestly, the full service situation is gross. $500 said and done on having my taxes done with minimal forms is just not at all what I imagined. I did 3/4 of the return myself, thought I would be taken care of, but really my work was just redone via asking me questions I already filled out a few times. Honestly, I want this over and done with, but I will NEVER use TurboTax again and I'll be sure to spread the news to all of my other self-employed friends.
Date published: 2022-03-16
Rated 5 out of 5 by from Thank you! John did a really great job doing our taxes. He is highly recommended.
Date published: 2022-03-16
Rated 2 out of 5 by from It's ok It says free but they always make me pay and I don't understand why
Date published: 2022-03-16
Rated 5 out of 5 by from the best The assistants from turbo tax representative was more than excellent.
Date published: 2022-03-16
Rated 2 out of 5 by from A Pain I found out that I do not have access to speak with a tax professional even though I paid for TurboTax. I called in about 5-6 times and most of my questions were for a tax advisor yet I couldn't speak with one without paying a fee. I probably filed incorrectly so I will not be using you next year. I'd rather just pay an actual accountant than waste countless hours on the phone and having to fork out more money to get simple questions answered.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax is thorough and easy to navigate The step by step entries, with explanations if you need them, made filing easy.
Date published: 2022-03-16
Rated 5 out of 5 by from CD version was less intuitive It seemed to me that I had difficulty reconciling issues this year. I never did find the efile of 2020 instructions to match IRS directions. IRS said I could e-file an amended return. TurboTax said it was closed. Little things like that took more time. I've been using TurbopTAx since early 80's and am not likely to change now. Too old.
Date published: 2022-03-16
Rated 1 out of 5 by from Terrible - Calculation problem I still deal with a calculation problem in my ESPP from 2020. It is unbelievable that Turbo Tax has a calculation mistake in 2020 software. Further, makes it almost impossible to get compensated for amended return and expenses. Shame on you, Turbo Tax.
Date published: 2022-03-16
Rated 5 out of 5 by from Awesome Easy to use, got all my tax breaks and the biggest refund I could get
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax ok While efficient and relatively easy to use, the help function is almost useless. Very difficult to get answers to questions
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4409