TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from TurboTax is pretty helpful It was a little confusing with the 1099-NEC statements.
Date published: 2022-03-13
Rated 4 out of 5 by from Download still works best I tried to use Web version Basic, but because I have an HSE, it wanted to upgrade me to Deluxe at cost of $119. I abandoned that half completed preparation-- waste of time! I went back to the download version, and it worked well, for cost of $50 +$25 for state efile. Much better.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo great Simple, easy and would recommend to everyone doing a quick return
Date published: 2022-03-13
Rated 5 out of 5 by from Great Product Excellent step-by-step guidance and user friendly.
Date published: 2022-03-13
Rated 2 out of 5 by from Deluxe Must be Canceled These memberships or upgrades or whatever are too frequent and are a hassle to move around when all I want to do is my taxes. I live alone, go to school, and work that's it I don't need an upgrade. But for some reason, Turbotax made me or slipped in the Deluxe upgrade for no reason. I've done my taxes for free for 4 years now, why did it change? Totally not cool
Date published: 2022-03-13
Rated 2 out of 5 by from Still works, but no easy way to access help As per usually every year things get more and more complicated. Had a few issues i was able to figure out after enough research and trial and error. BUT this is the first year i actually wanted help over the phone. Problem, no easy way to find the phone number directions on how to do so! The only link to a help page was to the community, not to a live tax expert. Very disappointed in TurboTax this year.
Date published: 2022-03-13
Rated 5 out of 5 by from Very easy to use I worked on it myself using the self -guided forms.
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax Easy process and quick responses to questions. I will be using this service next year!!
Date published: 2022-03-13
Rated 4 out of 5 by from TurboTax was easy and convenient TurboTax made it easy to file. The only reason I didn’t give it 5 stars was because it took longer than expected after switching to a different tax expert. Wayne was great though and did a good job
Date published: 2022-03-13
Rated 5 out of 5 by from Very reliable I e-file my own tax return and it was rejected and they took the liberty of fixing it for free very reliable very very knowledgeable
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4405
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is pretty helpful It was a little confusing with the 1099-NEC statements.
Date published: 2022-03-13
Rated 4 out of 5 by from Download still works best I tried to use Web version Basic, but because I have an HSE, it wanted to upgrade me to Deluxe at cost of $119. I abandoned that half completed preparation-- waste of time! I went back to the download version, and it worked well, for cost of $50 +$25 for state efile. Much better.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo great Simple, easy and would recommend to everyone doing a quick return
Date published: 2022-03-13
Rated 5 out of 5 by from Great Product Excellent step-by-step guidance and user friendly.
Date published: 2022-03-13
Rated 2 out of 5 by from Deluxe Must be Canceled These memberships or upgrades or whatever are too frequent and are a hassle to move around when all I want to do is my taxes. I live alone, go to school, and work that's it I don't need an upgrade. But for some reason, Turbotax made me or slipped in the Deluxe upgrade for no reason. I've done my taxes for free for 4 years now, why did it change? Totally not cool
Date published: 2022-03-13
Rated 2 out of 5 by from Still works, but no easy way to access help As per usually every year things get more and more complicated. Had a few issues i was able to figure out after enough research and trial and error. BUT this is the first year i actually wanted help over the phone. Problem, no easy way to find the phone number directions on how to do so! The only link to a help page was to the community, not to a live tax expert. Very disappointed in TurboTax this year.
Date published: 2022-03-13
Rated 5 out of 5 by from Very easy to use I worked on it myself using the self -guided forms.
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax Easy process and quick responses to questions. I will be using this service next year!!
Date published: 2022-03-13
Rated 4 out of 5 by from TurboTax was easy and convenient TurboTax made it easy to file. The only reason I didn’t give it 5 stars was because it took longer than expected after switching to a different tax expert. Wayne was great though and did a good job
Date published: 2022-03-13
Rated 5 out of 5 by from Very reliable I e-file my own tax return and it was rejected and they took the liberty of fixing it for free very reliable very very knowledgeable
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4405