TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from Turbo tax is good I followed instruction an all went well. It would be nice to see last years info next this year
Date published: 2021-04-02
Rated 5 out of 5 by from Great Simple to use. Will use again, again, again, again, again and again.
Date published: 2021-04-02
Rated 4 out of 5 by from Turbo Tax is very good I would give it 5 stars if it also completed the Regional Tax, but other than that one shortcoming it works great. It takes some of your personal time but quite a savings over paying someone to do your taxes
Date published: 2021-04-02
Rated 5 out of 5 by from Most of my questions answered using help function. I talked to Stephanie and she answered my questions. I took her advice into consideration.
Date published: 2021-04-02
Rated 2 out of 5 by from Too many glitches and scary things ive seen After using turbotax for years, I am thinking this might be my last year. Ive seen autogenerated amounts in fields that I never entered 3 times on this refund. I helped a co worker with his refund and when we logged back in, his social security number had changed. Very scary. The "live help" you pay for is terrible. Employees have no knowledge of hangups in the system or why Turbo tax will give you certain errors. You cant just jump to certain screens, you have to dig through the process to find certain pages. Really scared of the Audit defense team's knowledge if it were to happen considering I am not too trusting of the process.
Date published: 2021-04-02
Rated 5 out of 5 by from Made things easy The program was easy to use and reassuring. It walked me through the whole thing.
Date published: 2021-04-02
Rated 5 out of 5 by from awesome it was easy enough and i was walked through the process makeing my life eaisier
Date published: 2021-04-02
Rated 5 out of 5 by from Turbo Tax gets it right I previously used a different tax preparation tool and Turbo Tax is far superior. The running totals at the top allows you to see what each entry does to the bottom line and provides the opportunity to experiment with different scenarios (i.e. I enter different amounts moved from my Traditional IRA to my Roth IRA to see the effects on my total tax bill.). Since I never finish in one sitting and usually take a week or two between start and finish, I will bounce around different sections at different sittings which is no problem with Turbo Tax software. I use the guided tour of each section as I deem necessary with a total guided tour before final submission. Since Turbo Tax remembers and displays the last entries, the guided tour at the end is a thorough final check. I do a fair amount of stocks and bonds trading throughout the year and prior to having the ability to download my transactions directly from my broker has saved me literally days of bookkeeping and error prone manual entry. Not to belittle the other outstanding features of Turbo Tax but this feature alone is my favorite and saves me the largest amount of time! The final check and audit potential examination is a nice feature that somewhat eases the anxiety that I experience right before submission. I purchase Turbo Tax with the state option since I live in a state that has has tax on income and it is almost totally complete with the figures carried forward from the federal. Only minor adjustments are required reducing that effort to mere minutes. As it turns out this year, there were federal and state income tax changes late in the game. Turbo Tax was all over these changes with an update that was downloaded and incorporated electronically prior to my final check before submission which provides the feeling that I am using the most up-to-date software possible. Electronic filing is great feature that has been available for a few years now but worthy of mention! No more print, sort, sign, stuff into an envelope, and run to the post office, just click on the button when ready. I also appreciate that Turbo Tax stays involved after submitting the federal tax with notification when the electronically filed package has been accepted by the IRS. Needless to say but worth the ink, I am a big fan of Turbo Tax and have probably failed to mention other features that I like and appreciate, well worth the money.
Date published: 2021-04-02
Rated 5 out of 5 by from WOULD. NOT SWITCH Had to buy a new MAC for it to download but it was so worth it. Downloaded it and instantly had results from last year so had little to enter by hand!
Date published: 2021-04-02
Rated 5 out of 5 by from Turbotax Is a great tax tool I had questions and live chat and voice call were accessed with great success
Date published: 2021-04-02
All TurboTax® Offerings Reviews - Page 4383
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo tax is good I followed instruction an all went well. It would be nice to see last years info next this year
Date published: 2021-04-02
Rated 5 out of 5 by from Great Simple to use. Will use again, again, again, again, again and again.
Date published: 2021-04-02
Rated 4 out of 5 by from Turbo Tax is very good I would give it 5 stars if it also completed the Regional Tax, but other than that one shortcoming it works great. It takes some of your personal time but quite a savings over paying someone to do your taxes
Date published: 2021-04-02
Rated 5 out of 5 by from Most of my questions answered using help function. I talked to Stephanie and she answered my questions. I took her advice into consideration.
Date published: 2021-04-02
Rated 2 out of 5 by from Too many glitches and scary things ive seen After using turbotax for years, I am thinking this might be my last year. Ive seen autogenerated amounts in fields that I never entered 3 times on this refund. I helped a co worker with his refund and when we logged back in, his social security number had changed. Very scary. The "live help" you pay for is terrible. Employees have no knowledge of hangups in the system or why Turbo tax will give you certain errors. You cant just jump to certain screens, you have to dig through the process to find certain pages. Really scared of the Audit defense team's knowledge if it were to happen considering I am not too trusting of the process.
Date published: 2021-04-02
Rated 5 out of 5 by from Made things easy The program was easy to use and reassuring. It walked me through the whole thing.
Date published: 2021-04-02
Rated 5 out of 5 by from awesome it was easy enough and i was walked through the process makeing my life eaisier
Date published: 2021-04-02
Rated 5 out of 5 by from Turbo Tax gets it right I previously used a different tax preparation tool and Turbo Tax is far superior. The running totals at the top allows you to see what each entry does to the bottom line and provides the opportunity to experiment with different scenarios (i.e. I enter different amounts moved from my Traditional IRA to my Roth IRA to see the effects on my total tax bill.). Since I never finish in one sitting and usually take a week or two between start and finish, I will bounce around different sections at different sittings which is no problem with Turbo Tax software. I use the guided tour of each section as I deem necessary with a total guided tour before final submission. Since Turbo Tax remembers and displays the last entries, the guided tour at the end is a thorough final check. I do a fair amount of stocks and bonds trading throughout the year and prior to having the ability to download my transactions directly from my broker has saved me literally days of bookkeeping and error prone manual entry. Not to belittle the other outstanding features of Turbo Tax but this feature alone is my favorite and saves me the largest amount of time! The final check and audit potential examination is a nice feature that somewhat eases the anxiety that I experience right before submission. I purchase Turbo Tax with the state option since I live in a state that has has tax on income and it is almost totally complete with the figures carried forward from the federal. Only minor adjustments are required reducing that effort to mere minutes. As it turns out this year, there were federal and state income tax changes late in the game. Turbo Tax was all over these changes with an update that was downloaded and incorporated electronically prior to my final check before submission which provides the feeling that I am using the most up-to-date software possible. Electronic filing is great feature that has been available for a few years now but worthy of mention! No more print, sort, sign, stuff into an envelope, and run to the post office, just click on the button when ready. I also appreciate that Turbo Tax stays involved after submitting the federal tax with notification when the electronically filed package has been accepted by the IRS. Needless to say but worth the ink, I am a big fan of Turbo Tax and have probably failed to mention other features that I like and appreciate, well worth the money.
Date published: 2021-04-02
Rated 5 out of 5 by from WOULD. NOT SWITCH Had to buy a new MAC for it to download but it was so worth it. Downloaded it and instantly had results from last year so had little to enter by hand!
Date published: 2021-04-02
Rated 5 out of 5 by from Turbotax Is a great tax tool I had questions and live chat and voice call were accessed with great success
Date published: 2021-04-02
All TurboTax® Offerings Reviews - Page 4383