TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Free this year! Should have been free! Paid 100.00 last year for Deluxe, but wised up this year and did the free because I always ended up with the standard deductions.
Date published: 2021-03-08
Rated 5 out of 5 by from turbotax is awesome We have used TurboTax for 16 years and it has made filing our IRS taxes very easy. You can rely on TurboTax to be accurate and easy to use. E-filing is reliable and easy to do. Your receive acknowledgement of your taxes being filed and receipt of your taxes being approved in a timely manner. The direct deposit refund is excellent.
Date published: 2021-03-08
Rated 4 out of 5 by from A Bit Obuse in Places Overall an OK experience. Some of the questions....particularly in the income section just has one guessing at the answer. For example. I have a small brokerage account. AlthoughTT downloads the detailed (many page) info from the brokerage it then proceeds to ask questions about foreign investment re: the account. I really have no idea. There is nothing in the download info that tells me that. Another area that is crazy every year is that it insists on asking RMD questions about a pension account. Pensions, at least some, are NOT IRAs. I have no choice but to receive the money monthly from the pension plan. Upon death the pension ends...it is just an income account like a wage account would be. Another area: If one knows the Standard Deduction is going to trump any individual deductions they can come up with the App should allow me to go straight to take the standard deduction rather than making me fill in all the niggly info that I know isn't going to add up the allowed standard deduction. For a bunch of us old people we have mortgages, etc. that are paid off or nearly so consequently the mortgage interest is minimal for deduction purposes. If we are retired we aren't going to have business expenses. If we are still in reasonable health there isn't gong to be medical expenses to reach the IRS *astronomical* amounts that one must pay before anything is considered. Really the only reason I have to use this software at all is I the small brokerage account. And, in spite of the fact that TT downloads the entire transaction file from the online brokerage, TT provides very little assistance in answering the questions it then asks about the details of the account. That's my 2 cnts.
Date published: 2021-03-08
Rated 5 out of 5 by from TurboTax is the best! Easiest, most accurate and convenient way to file your taxes.
Date published: 2021-03-08
Rated 5 out of 5 by from Turbotax is very helpful! Very responsive. Very professional. Guide me through my filing process step by step.
Date published: 2021-03-08
Rated 4 out of 5 by from Good But Room To Improve Easy to use if you don't miss a line or two. On line help was no help--referred to list of questions and responses from other users. When did locate the correct help to remove W-2 form, instructions referred to a trash can which was not there.
Date published: 2021-03-08
Rated 2 out of 5 by from Not Free as advertised Advertise free but not how it works out not willing to ecver use or recommend turbo tax to anyone else
Date published: 2021-03-08
Rated 4 out of 5 by from Very useful but... This is the second year in a row that I have used Turbo Tax and for someone like me who has a pretty simple return it is a very good product, very easy to use and such. However, I am an old school kind of girl, so the fact that I couldn't see the actual return until I paid was upsetting to me. I would have preferred that I get to look at an actual form, just to see it. I think it would have made me feel better about it and also better about the price, which I found a little high. I guess Intuit forgot that they sent me a per cent off offer because I used them last year. Nobody told me there are 2 versions of Turbo Tax and one is much higher priced than the other. Yikes! Oh, well, at least my taxes are done and hopefully they will go through smoothly so I don't have to send them in on paper like last year.
Date published: 2021-03-08
Rated 5 out of 5 by from Great support and smooth filing I used the free e-file as an expat. Needed support from chat, and the woman who helped me stayed with me for over the hour to solve several issues. I was able to file for free from oversees and have all my 1099 documents downloaded automatically from several investment firms. Outstanding process.
Date published: 2021-03-08
Rated 5 out of 5 by from Easy to follow You got an expert behind you and it was so easy to follow
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 4378
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Free this year! Should have been free! Paid 100.00 last year for Deluxe, but wised up this year and did the free because I always ended up with the standard deductions.
Date published: 2021-03-08
Rated 5 out of 5 by from turbotax is awesome We have used TurboTax for 16 years and it has made filing our IRS taxes very easy. You can rely on TurboTax to be accurate and easy to use. E-filing is reliable and easy to do. Your receive acknowledgement of your taxes being filed and receipt of your taxes being approved in a timely manner. The direct deposit refund is excellent.
Date published: 2021-03-08
Rated 4 out of 5 by from A Bit Obuse in Places Overall an OK experience. Some of the questions....particularly in the income section just has one guessing at the answer. For example. I have a small brokerage account. AlthoughTT downloads the detailed (many page) info from the brokerage it then proceeds to ask questions about foreign investment re: the account. I really have no idea. There is nothing in the download info that tells me that. Another area that is crazy every year is that it insists on asking RMD questions about a pension account. Pensions, at least some, are NOT IRAs. I have no choice but to receive the money monthly from the pension plan. Upon death the pension ends...it is just an income account like a wage account would be. Another area: If one knows the Standard Deduction is going to trump any individual deductions they can come up with the App should allow me to go straight to take the standard deduction rather than making me fill in all the niggly info that I know isn't going to add up the allowed standard deduction. For a bunch of us old people we have mortgages, etc. that are paid off or nearly so consequently the mortgage interest is minimal for deduction purposes. If we are retired we aren't going to have business expenses. If we are still in reasonable health there isn't gong to be medical expenses to reach the IRS *astronomical* amounts that one must pay before anything is considered. Really the only reason I have to use this software at all is I the small brokerage account. And, in spite of the fact that TT downloads the entire transaction file from the online brokerage, TT provides very little assistance in answering the questions it then asks about the details of the account. That's my 2 cnts.
Date published: 2021-03-08
Rated 5 out of 5 by from TurboTax is the best! Easiest, most accurate and convenient way to file your taxes.
Date published: 2021-03-08
Rated 5 out of 5 by from Turbotax is very helpful! Very responsive. Very professional. Guide me through my filing process step by step.
Date published: 2021-03-08
Rated 4 out of 5 by from Good But Room To Improve Easy to use if you don't miss a line or two. On line help was no help--referred to list of questions and responses from other users. When did locate the correct help to remove W-2 form, instructions referred to a trash can which was not there.
Date published: 2021-03-08
Rated 2 out of 5 by from Not Free as advertised Advertise free but not how it works out not willing to ecver use or recommend turbo tax to anyone else
Date published: 2021-03-08
Rated 4 out of 5 by from Very useful but... This is the second year in a row that I have used Turbo Tax and for someone like me who has a pretty simple return it is a very good product, very easy to use and such. However, I am an old school kind of girl, so the fact that I couldn't see the actual return until I paid was upsetting to me. I would have preferred that I get to look at an actual form, just to see it. I think it would have made me feel better about it and also better about the price, which I found a little high. I guess Intuit forgot that they sent me a per cent off offer because I used them last year. Nobody told me there are 2 versions of Turbo Tax and one is much higher priced than the other. Yikes! Oh, well, at least my taxes are done and hopefully they will go through smoothly so I don't have to send them in on paper like last year.
Date published: 2021-03-08
Rated 5 out of 5 by from Great support and smooth filing I used the free e-file as an expat. Needed support from chat, and the woman who helped me stayed with me for over the hour to solve several issues. I was able to file for free from oversees and have all my 1099 documents downloaded automatically from several investment firms. Outstanding process.
Date published: 2021-03-08
Rated 5 out of 5 by from Easy to follow You got an expert behind you and it was so easy to follow
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 4378