TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Much better than TaxAct!!! Previously, I used TaxAct, and this year they tried to "scam" me into filing one of those "instant transfer returns" where you get a "loan" from a bank, and then they wanted me to pay an additional $60, plus the $39 to file my return; TURBOTAX did it all for FREE!!!
Date published: 2022-03-17
Rated 5 out of 5 by from Customer Service IS AMAZING I had a question about my son's W2 and a representative called me very quickly and helped me resolve the issue very effectively!
Date published: 2022-03-17
Rated 5 out of 5 by from very good experience Friendly, helpful, professional. I have always done my own taxes and just wanted to ensure that I was doing things correctly. TurboTax refund is slightly larger than what I calculated
Date published: 2022-03-17
Rated 4 out of 5 by from The system is getting better. It wasn’t as bad as last time, the system is improving almost completely user friendly.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo tax is consistant The techs involved in assisting clients like myself have been patient and helpful.
Date published: 2022-03-17
Rated 5 out of 5 by from Very easy to use I was so intimidated to prepare my own taxes. It was a piece of cake.
Date published: 2022-03-17
Rated 5 out of 5 by from Easy to use As usual Turbo Tx is easy to use with its' step by step instructions and explanations.
Date published: 2022-03-17
Rated 1 out of 5 by from Way to expensive and constantly trying to upsell. Read the title. They are very pricey and constantly trying to make you think you need to upgrade for just another 59 bucks,
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax quick and easy to use. I contacted Customer Service twice during my filing process with questions. Both times the consultants were very friendly and quickly led me to the solutions to my questions.
Date published: 2022-03-17
Rated 3 out of 5 by from Federal was not free like advertised I checked that i didn't want to pay any additional money to upgrade. It only said I would pay to file my state taxes. Which I was fine with. Then only after my cc info was entered and charged. It showed the receipt with a charge for federal taxes.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4375
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Much better than TaxAct!!! Previously, I used TaxAct, and this year they tried to "scam" me into filing one of those "instant transfer returns" where you get a "loan" from a bank, and then they wanted me to pay an additional $60, plus the $39 to file my return; TURBOTAX did it all for FREE!!!
Date published: 2022-03-17
Rated 5 out of 5 by from Customer Service IS AMAZING I had a question about my son's W2 and a representative called me very quickly and helped me resolve the issue very effectively!
Date published: 2022-03-17
Rated 5 out of 5 by from very good experience Friendly, helpful, professional. I have always done my own taxes and just wanted to ensure that I was doing things correctly. TurboTax refund is slightly larger than what I calculated
Date published: 2022-03-17
Rated 4 out of 5 by from The system is getting better. It wasn’t as bad as last time, the system is improving almost completely user friendly.
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo tax is consistant The techs involved in assisting clients like myself have been patient and helpful.
Date published: 2022-03-17
Rated 5 out of 5 by from Very easy to use I was so intimidated to prepare my own taxes. It was a piece of cake.
Date published: 2022-03-17
Rated 5 out of 5 by from Easy to use As usual Turbo Tx is easy to use with its' step by step instructions and explanations.
Date published: 2022-03-17
Rated 1 out of 5 by from Way to expensive and constantly trying to upsell. Read the title. They are very pricey and constantly trying to make you think you need to upgrade for just another 59 bucks,
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax quick and easy to use. I contacted Customer Service twice during my filing process with questions. Both times the consultants were very friendly and quickly led me to the solutions to my questions.
Date published: 2022-03-17
Rated 3 out of 5 by from Federal was not free like advertised I checked that i didn't want to pay any additional money to upgrade. It only said I would pay to file my state taxes. Which I was fine with. Then only after my cc info was entered and charged. It showed the receipt with a charge for federal taxes.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4375