TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Software is getting worse Some questions are confusing; some forms are hard to find. Some of the live helpers are clueless. In calculating our SEP contribution, the numbers kept changing. It also asked intrusive questions such as our retirement account balances. We have used this software for many years. Not sure if we will return.
Date published: 2023-04-04
Rated 5 out of 5 by from Love TurboTax!!! As someone who gets anxious over filing taxes, I really appreciate TurboTax. It makes the experience of filing taxes so smooth. I especially love how easy it is to find answers and explanations to any questions I have with a simple click. The way TurboTax presents information makes understanding my taxes so easy. A friend of mine recommended I use TurboTax and I'm so glad I did! I'll definitely be using TurboTax next year! Thank you to everyone who makes TurboTax possible! I'm so thankful!
Date published: 2023-04-04
Rated 5 out of 5 by from Relatively easy, even with RSU's I feel like modifications were made in the last few years to make dealing with RSU's easier. Thanks for that!
Date published: 2023-04-04
Rated 4 out of 5 by from TurboTax is OK Somewhat hard to follow along for an old man. Not very computer smart
Date published: 2023-04-04
Rated 4 out of 5 by from Straight forward Has been easy to get answers if confused. I have used turbo tax for many years.
Date published: 2023-04-04
Rated 4 out of 5 by from filing tax turbo tax is easy, convenient and cost efficient. I am happy with Turbo Tax
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo Tax is helpful, easy and saves money Talks me through step by step, handles multiple incomes and our personal farm business
Date published: 2023-04-04
Rated 5 out of 5 by from Helpful It was very easy to use and found me a lot of deductions that I wasn't expecting getting and that I didn't get from the free preparation software I used last year.
Date published: 2023-04-04
Rated 5 out of 5 by from speedy filing always very straight forward and and easy to understand filing instructions and tips. the double checking can be a bit tedious but at the end of the day very helpful if you've actually missed something or have a bit of incorrect info.
Date published: 2023-04-04
Rated 1 out of 5 by from 2020 is a buggy mess The 2022 turbo tax has been a nightmare of a buggy mess and I have been fighting with it for 2 months now. First could not download the update and spent 2 hours on the tech support line trying to fix this. Turns out you just had to spend the 2 hours and keep hitting continue till it finally moved to the next page. After finally getting turbo tax to update, then it could not sync and import the W2's, so I had to manually input the info. Now it will not connect for in app purchases for state returns. The final nail in the coffin is when I had to call in to finish and efile the return... It would not accept the return stating there is an error with its connection. I am so frustrated with Turbo Tax 2022 I may not come back and use this product ever again. I have used turbo tax for the past 8 years and had no issues what so ever. I was able to update and review previous year’s returns with no issues with the exception of this years offering.
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4375
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Software is getting worse Some questions are confusing; some forms are hard to find. Some of the live helpers are clueless. In calculating our SEP contribution, the numbers kept changing. It also asked intrusive questions such as our retirement account balances. We have used this software for many years. Not sure if we will return.
Date published: 2023-04-04
Rated 5 out of 5 by from Love TurboTax!!! As someone who gets anxious over filing taxes, I really appreciate TurboTax. It makes the experience of filing taxes so smooth. I especially love how easy it is to find answers and explanations to any questions I have with a simple click. The way TurboTax presents information makes understanding my taxes so easy. A friend of mine recommended I use TurboTax and I'm so glad I did! I'll definitely be using TurboTax next year! Thank you to everyone who makes TurboTax possible! I'm so thankful!
Date published: 2023-04-04
Rated 5 out of 5 by from Relatively easy, even with RSU's I feel like modifications were made in the last few years to make dealing with RSU's easier. Thanks for that!
Date published: 2023-04-04
Rated 4 out of 5 by from TurboTax is OK Somewhat hard to follow along for an old man. Not very computer smart
Date published: 2023-04-04
Rated 4 out of 5 by from Straight forward Has been easy to get answers if confused. I have used turbo tax for many years.
Date published: 2023-04-04
Rated 4 out of 5 by from filing tax turbo tax is easy, convenient and cost efficient. I am happy with Turbo Tax
Date published: 2023-04-04
Rated 5 out of 5 by from Turbo Tax is helpful, easy and saves money Talks me through step by step, handles multiple incomes and our personal farm business
Date published: 2023-04-04
Rated 5 out of 5 by from Helpful It was very easy to use and found me a lot of deductions that I wasn't expecting getting and that I didn't get from the free preparation software I used last year.
Date published: 2023-04-04
Rated 5 out of 5 by from speedy filing always very straight forward and and easy to understand filing instructions and tips. the double checking can be a bit tedious but at the end of the day very helpful if you've actually missed something or have a bit of incorrect info.
Date published: 2023-04-04
Rated 1 out of 5 by from 2020 is a buggy mess The 2022 turbo tax has been a nightmare of a buggy mess and I have been fighting with it for 2 months now. First could not download the update and spent 2 hours on the tech support line trying to fix this. Turns out you just had to spend the 2 hours and keep hitting continue till it finally moved to the next page. After finally getting turbo tax to update, then it could not sync and import the W2's, so I had to manually input the info. Now it will not connect for in app purchases for state returns. The final nail in the coffin is when I had to call in to finish and efile the return... It would not accept the return stating there is an error with its connection. I am so frustrated with Turbo Tax 2022 I may not come back and use this product ever again. I have used turbo tax for the past 8 years and had no issues what so ever. I was able to update and review previous year’s returns with no issues with the exception of this years offering.
Date published: 2023-04-04
All TurboTax® Offerings Reviews - Page 4375