TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from The product is great The automatic on-line system is terrible. Extremely hard to get to a specialist. I worked with 3 specialists and the calls were dropped and they did not call back. That, in my opinion, is not acceptable. I finally spoke to Amanda who was able to solve my problem. Amanda is wonderful, deserves a bonus and is the reason I will be back to Turbotax next year.
Date published: 2021-04-02
Rated 5 out of 5 by from Turbotax is awesome It's understandable, guidance throughout the process was great
Date published: 2021-04-02
Rated 5 out of 5 by from Easy and efficient Use it every year. Convenient, affordable and accurate
Date published: 2021-04-02
Rated 5 out of 5 by from Extremely Helplful The agent with whom I spoke was patient, kind, and knowledgeable. She found my errors quickly.
Date published: 2021-04-02
Rated 1 out of 5 by from Poor Customer Service Impossible to speak to a human at TurboTax. IRS sent me $4,000 bill for an error that appears to have been caused by TurboTax. HARD TO FILE A CLAIM WITH TURBOTAX
Date published: 2021-04-02
Rated 5 out of 5 by from Easy to follow step by step. I have use Turbo Tax for many years, I am 73. Comparing what I did last year to this year right on the screen speeds the process up.
Date published: 2021-04-02
Rated 5 out of 5 by from Turbo Tax is easy to use I have used Turbo Tax for more than ten years. I find it easy to follow as it leads you through each category.
Date published: 2021-04-02
Rated 3 out of 5 by from too many up charges! way too many up charges or asking if I want to upgrade. Once is ok,
Date published: 2021-04-02
Rated 4 out of 5 by from I'm not 14 years old I don't need to be talked down to like I'm a little boy. I don't need constant reinforcement that I'm doing a good job.
Date published: 2021-04-02
Rated 2 out of 5 by from Way too expensive Does everything that it is designed to do however, the cost of the service has become prohibitive for a retiree
Date published: 2021-04-02
All TurboTax® Offerings Reviews - Page 4372
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from The product is great The automatic on-line system is terrible. Extremely hard to get to a specialist. I worked with 3 specialists and the calls were dropped and they did not call back. That, in my opinion, is not acceptable. I finally spoke to Amanda who was able to solve my problem. Amanda is wonderful, deserves a bonus and is the reason I will be back to Turbotax next year.
Date published: 2021-04-02
Rated 5 out of 5 by from Turbotax is awesome It's understandable, guidance throughout the process was great
Date published: 2021-04-02
Rated 5 out of 5 by from Easy and efficient Use it every year. Convenient, affordable and accurate
Date published: 2021-04-02
Rated 5 out of 5 by from Extremely Helplful The agent with whom I spoke was patient, kind, and knowledgeable. She found my errors quickly.
Date published: 2021-04-02
Rated 1 out of 5 by from Poor Customer Service Impossible to speak to a human at TurboTax. IRS sent me $4,000 bill for an error that appears to have been caused by TurboTax. HARD TO FILE A CLAIM WITH TURBOTAX
Date published: 2021-04-02
Rated 5 out of 5 by from Easy to follow step by step. I have use Turbo Tax for many years, I am 73. Comparing what I did last year to this year right on the screen speeds the process up.
Date published: 2021-04-02
Rated 5 out of 5 by from Turbo Tax is easy to use I have used Turbo Tax for more than ten years. I find it easy to follow as it leads you through each category.
Date published: 2021-04-02
Rated 3 out of 5 by from too many up charges! way too many up charges or asking if I want to upgrade. Once is ok,
Date published: 2021-04-02
Rated 4 out of 5 by from I'm not 14 years old I don't need to be talked down to like I'm a little boy. I don't need constant reinforcement that I'm doing a good job.
Date published: 2021-04-02
Rated 2 out of 5 by from Way too expensive Does everything that it is designed to do however, the cost of the service has become prohibitive for a retiree
Date published: 2021-04-02
All TurboTax® Offerings Reviews - Page 4372