TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax I always use turbo tax to file my federal and state returns, and I have doing my own taxes for over 50 years.
Date published: 2021-04-02
Rated 5 out of 5 by from Love TurboTax I have used Turbo Tax the last 7 years, it's extremely easy even thou I'm self employed. I have had zero issues and recommend to anyone who just hates waiting around a tax prep office!
Date published: 2021-04-02
Rated 5 out of 5 by from ThankYOU TURBO TAX This was an incredible tool and I was finished in record time...which is a miracle for me!
Date published: 2021-04-02
Rated 3 out of 5 by from Customer Service was disappointing Customer service was lacking for the extra fee you pay it was not worth it - I had a very simple question. A non-CPA question at that - it was a system error. The live chat was not friendly and transferred me to talk to a CPA - the woman was very rude. She asked gave no instruction and took over my screen without permission. She also was useless in answering my question. I ended up figuring it out myself. Maybe the live over the phone is better but train your live chat people to provide a better customer experience. I have been using Turbo tax for years and like the intuitive nature but was very disappointed in the live chat feature.
Date published: 2021-04-02
Rated 4 out of 5 by from Really helpful and easy to use. I needed to call one of their experts and the experience was much better than expected.
Date published: 2021-04-02
Rated 5 out of 5 by from TurboTax is awesome they were very helpful thank you so much guys will definitely use again
Date published: 2021-04-02
Rated 5 out of 5 by from Great experience!! Using turbo tax was easy, fun, and fast!! Every step was explained and I actually enjoyed doing my taxes this year!
Date published: 2021-04-02
Rated 1 out of 5 by from Many bumps and bugs this year The bug with wash sales made this years filing VERY difficult. I was not very happy.
Date published: 2021-04-02
Rated 5 out of 5 by from Great tax software Easy to use been a user foe 6 years like it a lot great
Date published: 2021-04-02
Rated 4 out of 5 by from Turbo Tax Some of the things like stocks, roth ira, and self employment is still confusing.
Date published: 2021-04-02
All TurboTax® Offerings Reviews - Page 4362
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax I always use turbo tax to file my federal and state returns, and I have doing my own taxes for over 50 years.
Date published: 2021-04-02
Rated 5 out of 5 by from Love TurboTax I have used Turbo Tax the last 7 years, it's extremely easy even thou I'm self employed. I have had zero issues and recommend to anyone who just hates waiting around a tax prep office!
Date published: 2021-04-02
Rated 5 out of 5 by from ThankYOU TURBO TAX This was an incredible tool and I was finished in record time...which is a miracle for me!
Date published: 2021-04-02
Rated 3 out of 5 by from Customer Service was disappointing Customer service was lacking for the extra fee you pay it was not worth it - I had a very simple question. A non-CPA question at that - it was a system error. The live chat was not friendly and transferred me to talk to a CPA - the woman was very rude. She asked gave no instruction and took over my screen without permission. She also was useless in answering my question. I ended up figuring it out myself. Maybe the live over the phone is better but train your live chat people to provide a better customer experience. I have been using Turbo tax for years and like the intuitive nature but was very disappointed in the live chat feature.
Date published: 2021-04-02
Rated 4 out of 5 by from Really helpful and easy to use. I needed to call one of their experts and the experience was much better than expected.
Date published: 2021-04-02
Rated 5 out of 5 by from TurboTax is awesome they were very helpful thank you so much guys will definitely use again
Date published: 2021-04-02
Rated 5 out of 5 by from Great experience!! Using turbo tax was easy, fun, and fast!! Every step was explained and I actually enjoyed doing my taxes this year!
Date published: 2021-04-02
Rated 1 out of 5 by from Many bumps and bugs this year The bug with wash sales made this years filing VERY difficult. I was not very happy.
Date published: 2021-04-02
Rated 5 out of 5 by from Great tax software Easy to use been a user foe 6 years like it a lot great
Date published: 2021-04-02
Rated 4 out of 5 by from Turbo Tax Some of the things like stocks, roth ira, and self employment is still confusing.
Date published: 2021-04-02
All TurboTax® Offerings Reviews - Page 4362