TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Convenient Great service every step of the way. we got it done!
Date published: 2021-04-04
Rated 2 out of 5 by from Software has not evolved--terrible This software has gotten dumber since last year while everything else around us has gotten smarter....angry! It could not find my CHECKING account to retrieve interest info! And yet you could find it to get your payment---of course! Could not find Vanguard Div info! I need a partial refund for this poor performance. I will look for an alternative next year
Date published: 2021-04-04
Rated 3 out of 5 by from Did not pull over prior year information I have been using TurboTax for at least the last 20 years, but for some reason it did not recognize that I had used the program last year and I had to put in all the personal information again. It also did not do a year to year comparison and no longer provides an updated W-4 like it used to do years ago. Very frustrating to see such a great system start to become less useful rather than more helpful.
Date published: 2021-04-04
Rated 5 out of 5 by from 2020 Taxes CD Easy to use, have been a customer for a long time, good product.
Date published: 2021-04-04
Rated 4 out of 5 by from I was so scared of my taxes! I had not filed my taxes in a couple of years, and I was really scared since this is the first time for me to file after starting my own sole proprietorship. No longer being a W-2 employee, I feared the worst! TurboTax made the big, scary monster (the unknown) seem more like a teddy bear. The process was straight-forward, and when I didn't understand something, TurboTax had ways of explaining and giving examples which helped me to understand before proceeding to the next thing. Thank you, TurboTax! I'll sleep better tonight knowing this is done!
Date published: 2021-04-04
Rated 2 out of 5 by from turbo tax was not user friendly. I bought the premier turbo tax from costco. it took about an hour to get it to work. It also said you could e-file state tax for free. I still had to pay $25 to file it. It was definitely not worth what I paid for it.
Date published: 2021-04-04
Rated 5 out of 5 by from works awesome as expected. would recommend to others for their taxes
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo tax worked for me I had not issues with Turbo Tax this year. will use again next year
Date published: 2021-04-04
Rated 3 out of 5 by from Turbo Tax is getting pricier and pricier price it more reasonably, especially for simple filers
Date published: 2021-04-04
Rated 1 out of 5 by from The WORST Turbo Tax EVER!!!! This has update glitches that took HOURS to fix, it was unclear and extremely difficult. This made doing my taxes a nightmare
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 4348
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Convenient Great service every step of the way. we got it done!
Date published: 2021-04-04
Rated 2 out of 5 by from Software has not evolved--terrible This software has gotten dumber since last year while everything else around us has gotten smarter....angry! It could not find my CHECKING account to retrieve interest info! And yet you could find it to get your payment---of course! Could not find Vanguard Div info! I need a partial refund for this poor performance. I will look for an alternative next year
Date published: 2021-04-04
Rated 3 out of 5 by from Did not pull over prior year information I have been using TurboTax for at least the last 20 years, but for some reason it did not recognize that I had used the program last year and I had to put in all the personal information again. It also did not do a year to year comparison and no longer provides an updated W-4 like it used to do years ago. Very frustrating to see such a great system start to become less useful rather than more helpful.
Date published: 2021-04-04
Rated 5 out of 5 by from 2020 Taxes CD Easy to use, have been a customer for a long time, good product.
Date published: 2021-04-04
Rated 4 out of 5 by from I was so scared of my taxes! I had not filed my taxes in a couple of years, and I was really scared since this is the first time for me to file after starting my own sole proprietorship. No longer being a W-2 employee, I feared the worst! TurboTax made the big, scary monster (the unknown) seem more like a teddy bear. The process was straight-forward, and when I didn't understand something, TurboTax had ways of explaining and giving examples which helped me to understand before proceeding to the next thing. Thank you, TurboTax! I'll sleep better tonight knowing this is done!
Date published: 2021-04-04
Rated 2 out of 5 by from turbo tax was not user friendly. I bought the premier turbo tax from costco. it took about an hour to get it to work. It also said you could e-file state tax for free. I still had to pay $25 to file it. It was definitely not worth what I paid for it.
Date published: 2021-04-04
Rated 5 out of 5 by from works awesome as expected. would recommend to others for their taxes
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo tax worked for me I had not issues with Turbo Tax this year. will use again next year
Date published: 2021-04-04
Rated 3 out of 5 by from Turbo Tax is getting pricier and pricier price it more reasonably, especially for simple filers
Date published: 2021-04-04
Rated 1 out of 5 by from The WORST Turbo Tax EVER!!!! This has update glitches that took HOURS to fix, it was unclear and extremely difficult. This made doing my taxes a nightmare
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 4348