TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to follow and simple I appreciate that the software let's you go back if you make mistakes or go further in depth.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax is great TurboTax always makes doing my taxes easy. Thanks TurboTax.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax They great I will use them next year. Good communication
Date published: 2021-05-03
Rated 5 out of 5 by from Great expert help It took a bit of time sifting through everything because I worked in both IL and NC, but my employer only had NC on my W-2. I had to make three calls to the agents, but they did a great job of walking me through everything.
Date published: 2021-05-03
Rated 5 out of 5 by from Easy Really easy and walked you through step by step. Thankful for the expertise.
Date published: 2021-05-03
Rated 5 out of 5 by from nice Turbo tax is a great site to use to file you're taxes.
Date published: 2021-05-03
Rated 5 out of 5 by from Love Turbo Tax Very easy step by step love how you upload picture of documents been using for years and will continue to do so!
Date published: 2021-05-03
Rated 3 out of 5 by from TurboTax can be improved TurboTax should provide the ability to right click on every number on every form to see the source entry from the Step By Step entry page. For example, no information was provided on how the Education Credit figure was derived in the Student Info Worksheet for 1099Qs. Also, there should be more guidance provided on users who moved to another state during the tax year. Do we split out capital losses by state? How are we to know state sources by sold stocks during the year. Look up where each company is domiciled? What about charitable contributions? If you took a standard deduction amount, charitalbe contributions were capped at $300 for the CARES Act. Do we need to apportion the $300 by state or if we had a total charitable contribution in excess of $1K, can we use $300 for each state if we have receipts to back up? Moving Expenses are still deductible in California. Why is the word "government" reimbursement on the form even if you are NOT part of the Armed Forces. That is an error. There should be info icons on every page for every question. I had to call the question line 6 times over 4 weeks of completing my taxes. However, I am so grateful that I can talk to a live person although 1 of the 6 times I was refused service as she only could see that I use the free fillable forms, even though I've purchased the PC download for at least the past five years for myself. I also complete my two sons returns, my Aunt and my mother-in-law's returns annually.
Date published: 2021-05-03
Rated 5 out of 5 by from Quickest, easiest and most reliable way to file. Never used a live expert from Turbotax but have been using the system for maybe 20 years now. Would never go back to the slow paper format.
Date published: 2021-05-03
Rated 5 out of 5 by from Awesome experience Simply flawless and very easy to use. Other sites were just too complicated
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 4346
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to follow and simple I appreciate that the software let's you go back if you make mistakes or go further in depth.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax is great TurboTax always makes doing my taxes easy. Thanks TurboTax.
Date published: 2021-05-03
Rated 5 out of 5 by from Turbo Tax They great I will use them next year. Good communication
Date published: 2021-05-03
Rated 5 out of 5 by from Great expert help It took a bit of time sifting through everything because I worked in both IL and NC, but my employer only had NC on my W-2. I had to make three calls to the agents, but they did a great job of walking me through everything.
Date published: 2021-05-03
Rated 5 out of 5 by from Easy Really easy and walked you through step by step. Thankful for the expertise.
Date published: 2021-05-03
Rated 5 out of 5 by from nice Turbo tax is a great site to use to file you're taxes.
Date published: 2021-05-03
Rated 5 out of 5 by from Love Turbo Tax Very easy step by step love how you upload picture of documents been using for years and will continue to do so!
Date published: 2021-05-03
Rated 3 out of 5 by from TurboTax can be improved TurboTax should provide the ability to right click on every number on every form to see the source entry from the Step By Step entry page. For example, no information was provided on how the Education Credit figure was derived in the Student Info Worksheet for 1099Qs. Also, there should be more guidance provided on users who moved to another state during the tax year. Do we split out capital losses by state? How are we to know state sources by sold stocks during the year. Look up where each company is domiciled? What about charitable contributions? If you took a standard deduction amount, charitalbe contributions were capped at $300 for the CARES Act. Do we need to apportion the $300 by state or if we had a total charitable contribution in excess of $1K, can we use $300 for each state if we have receipts to back up? Moving Expenses are still deductible in California. Why is the word "government" reimbursement on the form even if you are NOT part of the Armed Forces. That is an error. There should be info icons on every page for every question. I had to call the question line 6 times over 4 weeks of completing my taxes. However, I am so grateful that I can talk to a live person although 1 of the 6 times I was refused service as she only could see that I use the free fillable forms, even though I've purchased the PC download for at least the past five years for myself. I also complete my two sons returns, my Aunt and my mother-in-law's returns annually.
Date published: 2021-05-03
Rated 5 out of 5 by from Quickest, easiest and most reliable way to file. Never used a live expert from Turbotax but have been using the system for maybe 20 years now. Would never go back to the slow paper format.
Date published: 2021-05-03
Rated 5 out of 5 by from Awesome experience Simply flawless and very easy to use. Other sites were just too complicated
Date published: 2021-05-03
All TurboTax® Offerings Reviews - Page 4346