TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TAXES DONE Without the headache Doing my taxes couldn't be easier. They ask all the questions, I just supply the answers. I wouldn't do it any other way.
Date published: 2021-04-06
Rated 2 out of 5 by from Hidden Pricing and fresh install impossible I purchased 2 copies of the CD desktop from a big box store specifically to be able to prepare a separate tax return for my parents in a different state. Each cd specifically included one "free" state that would otherwise cost $45. TurboTax doesn't tell you until you have spent all day entering data that for most states they charge an extra $25 filing fee. (This is not required by the State, and some states like NY forbid this charge). Then when you try to install the second CD for the second "free" state, you cannot get it to forget the first state from the first tax return no matter how hard you try to uninstall, delete files etc. Finally the TurboTax techs gave up and just sent me a "free" state voucher after almost 2 hours of phone help. (Note: the customer service was polite and easy to understand)
Date published: 2021-04-06
Rated 5 out of 5 by from Turbo tax is Awesome Turbo tax has worked great for me over the last 8 years
Date published: 2021-04-06
Rated 5 out of 5 by from Great Product I've been using Turbo Tax for several years and have been very pleased with the product. I especially value the live tax help for issues I can't reslove.
Date published: 2021-04-06
Rated 5 out of 5 by from Outstanding Customer Service with Turbo tAX I engaged with a live agent Sherry, she was amazing in problem solving with amending my tax return. She was very patient, informative and persistent in getting the correct end result. Sherry is at terrific asset to your organization.
Date published: 2021-04-06
Rated 5 out of 5 by from TURBOTAX makes it so easy! I had one small glitch, that was quickly fixed with a short chat with a Turbotax representative. It was fast and easy.
Date published: 2021-04-06
Rated 5 out of 5 by from WORKS GREAT very clear what is needed. no assistance was needed
Date published: 2021-04-06
Rated 5 out of 5 by from Awesome Talking with expert on the phone was extremely helpful. She answered all my questions and solved my problems.
Date published: 2021-04-06
Rated 5 out of 5 by from Easy to use Very user friendly and easy to use. Convenient too
Date published: 2021-04-06
Rated 4 out of 5 by from TurboTax Helped Was helpful with basic taxes and even took in last years taxes to help. only issue was because there were new tax forms this year and therefore was a bit difficult to find the areas those documents needed to be inputed.
Date published: 2021-04-06
All TurboTax® Offerings Reviews - Page 4331
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TAXES DONE Without the headache Doing my taxes couldn't be easier. They ask all the questions, I just supply the answers. I wouldn't do it any other way.
Date published: 2021-04-06
Rated 2 out of 5 by from Hidden Pricing and fresh install impossible I purchased 2 copies of the CD desktop from a big box store specifically to be able to prepare a separate tax return for my parents in a different state. Each cd specifically included one "free" state that would otherwise cost $45. TurboTax doesn't tell you until you have spent all day entering data that for most states they charge an extra $25 filing fee. (This is not required by the State, and some states like NY forbid this charge). Then when you try to install the second CD for the second "free" state, you cannot get it to forget the first state from the first tax return no matter how hard you try to uninstall, delete files etc. Finally the TurboTax techs gave up and just sent me a "free" state voucher after almost 2 hours of phone help. (Note: the customer service was polite and easy to understand)
Date published: 2021-04-06
Rated 5 out of 5 by from Turbo tax is Awesome Turbo tax has worked great for me over the last 8 years
Date published: 2021-04-06
Rated 5 out of 5 by from Great Product I've been using Turbo Tax for several years and have been very pleased with the product. I especially value the live tax help for issues I can't reslove.
Date published: 2021-04-06
Rated 5 out of 5 by from Outstanding Customer Service with Turbo tAX I engaged with a live agent Sherry, she was amazing in problem solving with amending my tax return. She was very patient, informative and persistent in getting the correct end result. Sherry is at terrific asset to your organization.
Date published: 2021-04-06
Rated 5 out of 5 by from TURBOTAX makes it so easy! I had one small glitch, that was quickly fixed with a short chat with a Turbotax representative. It was fast and easy.
Date published: 2021-04-06
Rated 5 out of 5 by from WORKS GREAT very clear what is needed. no assistance was needed
Date published: 2021-04-06
Rated 5 out of 5 by from Awesome Talking with expert on the phone was extremely helpful. She answered all my questions and solved my problems.
Date published: 2021-04-06
Rated 5 out of 5 by from Easy to use Very user friendly and easy to use. Convenient too
Date published: 2021-04-06
Rated 4 out of 5 by from TurboTax Helped Was helpful with basic taxes and even took in last years taxes to help. only issue was because there were new tax forms this year and therefore was a bit difficult to find the areas those documents needed to be inputed.
Date published: 2021-04-06
All TurboTax® Offerings Reviews - Page 4331