TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Took $90 for my tax return It was easy filing, but I do not feel I should be charged $90 to do my own taxes. Please refund me the money back, there weren't supposed to be any charges anyways.
Date published: 2022-03-15
Rated 5 out of 5 by from Very good tax software I've used Turbo Tax for many years now and have been very pleased with manner in which the software guides you through many of the tax rules. The only issue I've encountered is with the individual states. That is, certain states take you through long drawn-out questions, only to come back and change your filing status to what you would have choose originally. The software then removes all the answers you used during the detour, frustrating but looking for the best results on saving you money.
Date published: 2022-03-15
Rated 5 out of 5 by from Great product easy to use Have used for over 10 years will continue to use for years to come
Date published: 2022-03-15
Rated 5 out of 5 by from Such a simple solution Simple to do. Thanks! The product's step by step approach to income and deductions is simple to follow.
Date published: 2022-03-15
Rated 4 out of 5 by from Fed return was great. State return was not great. Federal return went smoothly and documentation was good. Oregon state return was a little confusing and not well documented.
Date published: 2022-03-15
Rated 2 out of 5 by from Fed was great - CA was a disaster! Minimal to no guidance for handling CA PPP forgiveness and PTE elective tax. I had to hire an accountant to help as I wasn't able to get any tech support for TurboTax Business.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax Business I have used Turbo Tax Personal and Business for many years. Have always been very satisfied with the products.
Date published: 2022-03-15
Rated 1 out of 5 by from Very Cumbersome and Obnoxious. Had many errors, and the program did not give me any useful info to help clear problems. I had to delete my return and start from scratch to fix the problem. Also, you guys are shoving premium ads down my throat every other page. It is really obnoxious.
Date published: 2022-03-15
Rated 1 out of 5 by from Terrible Customer Service They want you to pay the $60 to upgrade before they will answer ANY tax related question even though their instructions are not clear. The customer service reps work at home and one that I got could not speak proper English. I spent over 3 hrs on the phone to work out technical issues because I unknowingly used another user name last year. What a hassle.
Date published: 2022-03-15
Rated 5 out of 5 by from yes! great job from Lydia she needs a raise !!! She's the best person I've ever worked with
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4329
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Took $90 for my tax return It was easy filing, but I do not feel I should be charged $90 to do my own taxes. Please refund me the money back, there weren't supposed to be any charges anyways.
Date published: 2022-03-15
Rated 5 out of 5 by from Very good tax software I've used Turbo Tax for many years now and have been very pleased with manner in which the software guides you through many of the tax rules. The only issue I've encountered is with the individual states. That is, certain states take you through long drawn-out questions, only to come back and change your filing status to what you would have choose originally. The software then removes all the answers you used during the detour, frustrating but looking for the best results on saving you money.
Date published: 2022-03-15
Rated 5 out of 5 by from Great product easy to use Have used for over 10 years will continue to use for years to come
Date published: 2022-03-15
Rated 5 out of 5 by from Such a simple solution Simple to do. Thanks! The product's step by step approach to income and deductions is simple to follow.
Date published: 2022-03-15
Rated 4 out of 5 by from Fed return was great. State return was not great. Federal return went smoothly and documentation was good. Oregon state return was a little confusing and not well documented.
Date published: 2022-03-15
Rated 2 out of 5 by from Fed was great - CA was a disaster! Minimal to no guidance for handling CA PPP forgiveness and PTE elective tax. I had to hire an accountant to help as I wasn't able to get any tech support for TurboTax Business.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax Business I have used Turbo Tax Personal and Business for many years. Have always been very satisfied with the products.
Date published: 2022-03-15
Rated 1 out of 5 by from Very Cumbersome and Obnoxious. Had many errors, and the program did not give me any useful info to help clear problems. I had to delete my return and start from scratch to fix the problem. Also, you guys are shoving premium ads down my throat every other page. It is really obnoxious.
Date published: 2022-03-15
Rated 1 out of 5 by from Terrible Customer Service They want you to pay the $60 to upgrade before they will answer ANY tax related question even though their instructions are not clear. The customer service reps work at home and one that I got could not speak proper English. I spent over 3 hrs on the phone to work out technical issues because I unknowingly used another user name last year. What a hassle.
Date published: 2022-03-15
Rated 5 out of 5 by from yes! great job from Lydia she needs a raise !!! She's the best person I've ever worked with
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 4329