TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Helpful After making several attempts to complete filing since receiving my W-2, I was constantly rejected for my dependent’s name. I appreciated being notified in a timely manner every time it was rejected.
Date published: 2022-03-18
Rated 1 out of 5 by from I spent more time dealing with TurboTax Multiple attachments lead to re-doing my taxes, then an update failed and I had to re-install the software, then the -files were rejected, another software issue to resolve. I spent more time dealing with TurboTax than doing my taxes. While preparing taxes their were tons of things I needed to lookup, explanations should have been included in the software. Intuit just does not care. In Quickbooks they cannot combine my accounting with my payroll. I get charged more for the time consuming privilege of dealing with two online programs separately. After this last round I think I am done with Intuit. Did you notice the number of times you need to re-certify your identity and now the stupid questions at the bottom of this form? Why? Selling our personal data? Then you need to agree to their terms and conditions just to post a review? That is ridiculous.
Date published: 2022-03-18
Rated 5 out of 5 by from Convenient! Really enjoyed being able to quickly and accurately file my taxes.
Date published: 2022-03-18
Rated 3 out of 5 by from Usually good except this year Usually turbo tax is on the ball and I've used them for years. This year they weren't on the ball on their tax forms so I had to wait over a month to file my taxes which Usually ain't to big of a deal but as a seasonal construction worker it put me and my family back case we couldn't file in February like I do every year to keep the wolves from knocking at the door.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Is fast and cheap. Love this software to file my taxes, this is my eighth year and i cannot say enough about it.
Date published: 2022-03-18
Rated 1 out of 5 by from Did a good job, but reviewed too many times. Did a good job, but reviewed too many times. I feel like I got "Sucker Punched". I was offered to get My Returns Filed for Free (Senior Citizen) and was very satisfied with Your work & refunds found. So I selected to pay "Deluxe" for Your good Job & to say "Thank You", but then when the State Tax Return was done I had to Pay $49.00 extra. If I had known that was going to happen I would have been stuck with the Free Offer. Disappointed, very Disappointed!!
Date published: 2022-03-18
Rated 4 out of 5 by from Turbo Tax entries were slow to respond. Turbo Tax was a slow to respond. Some questions wre difficult to answer. Otherwise Turbo Tax os great.
Date published: 2022-03-18
Rated 1 out of 5 by from NoComment disappointing this keep rejecting ugh what else do
Date published: 2022-03-18
Rated 5 out of 5 by from Piece of cake: Easy to follow and lets you double check as you go.
Date published: 2022-03-18
Rated 5 out of 5 by from Excellent Service! I had the pleasure of first speaking with Shawna. She was AMAZING, she was efficient and helpful and really easy to talk to. She answered all of my questions and made sure I understood everything she asked of me. I then worked with Patricia who was so great! I have a hectic work schedule and she was so patient with me. She got everything done so quickly and was so helpful with finding what I needed. An absolutely great and painless experience! Would highly recommend!!!!
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4321
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Helpful After making several attempts to complete filing since receiving my W-2, I was constantly rejected for my dependent’s name. I appreciated being notified in a timely manner every time it was rejected.
Date published: 2022-03-18
Rated 1 out of 5 by from I spent more time dealing with TurboTax Multiple attachments lead to re-doing my taxes, then an update failed and I had to re-install the software, then the -files were rejected, another software issue to resolve. I spent more time dealing with TurboTax than doing my taxes. While preparing taxes their were tons of things I needed to lookup, explanations should have been included in the software. Intuit just does not care. In Quickbooks they cannot combine my accounting with my payroll. I get charged more for the time consuming privilege of dealing with two online programs separately. After this last round I think I am done with Intuit. Did you notice the number of times you need to re-certify your identity and now the stupid questions at the bottom of this form? Why? Selling our personal data? Then you need to agree to their terms and conditions just to post a review? That is ridiculous.
Date published: 2022-03-18
Rated 5 out of 5 by from Convenient! Really enjoyed being able to quickly and accurately file my taxes.
Date published: 2022-03-18
Rated 3 out of 5 by from Usually good except this year Usually turbo tax is on the ball and I've used them for years. This year they weren't on the ball on their tax forms so I had to wait over a month to file my taxes which Usually ain't to big of a deal but as a seasonal construction worker it put me and my family back case we couldn't file in February like I do every year to keep the wolves from knocking at the door.
Date published: 2022-03-18
Rated 5 out of 5 by from Turbo Is fast and cheap. Love this software to file my taxes, this is my eighth year and i cannot say enough about it.
Date published: 2022-03-18
Rated 1 out of 5 by from Did a good job, but reviewed too many times. Did a good job, but reviewed too many times. I feel like I got "Sucker Punched". I was offered to get My Returns Filed for Free (Senior Citizen) and was very satisfied with Your work & refunds found. So I selected to pay "Deluxe" for Your good Job & to say "Thank You", but then when the State Tax Return was done I had to Pay $49.00 extra. If I had known that was going to happen I would have been stuck with the Free Offer. Disappointed, very Disappointed!!
Date published: 2022-03-18
Rated 4 out of 5 by from Turbo Tax entries were slow to respond. Turbo Tax was a slow to respond. Some questions wre difficult to answer. Otherwise Turbo Tax os great.
Date published: 2022-03-18
Rated 1 out of 5 by from NoComment disappointing this keep rejecting ugh what else do
Date published: 2022-03-18
Rated 5 out of 5 by from Piece of cake: Easy to follow and lets you double check as you go.
Date published: 2022-03-18
Rated 5 out of 5 by from Excellent Service! I had the pleasure of first speaking with Shawna. She was AMAZING, she was efficient and helpful and really easy to talk to. She answered all of my questions and made sure I understood everything she asked of me. I then worked with Patricia who was so great! I have a hectic work schedule and she was so patient with me. She got everything done so quickly and was so helpful with finding what I needed. An absolutely great and painless experience! Would highly recommend!!!!
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 4321